
Unclaimed
Ideal Pet Products Reviews
57
CLAIMED LOSSES
4
TOTAL REVIEWS
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Verified Reviewer New ReviewerReplacement dog door magnet bar
Still under warranty so sending replacement today.
ID
Location
Abilene, Texas
New Reviewer
Hieght of dog going out pet door
Puppies are too short for the dog door it should be able to adjust lower than a foot. It's 10" high in house when dog goes out it's 12" step down.
User's recommendation: You need a step for dog to go through door.
ID
Location
Stuart, Florida
New Reviewer
Never received my double cat angled bowls. You charged my Amex
I ordered these bowls a month ago my card was charged on 6/14 and i still don't have them.
User's recommendation: If its not resolved today buy from someone else.
ID
Location
Santa Clarita, California
Loss
$29
Preferred solution
Deliver product or service ordered
Pet products
I ordered a replacement flap for my dog door from Ideal Pet Products. When the order came in I discovered it was the wrong part. I emailed the company at their posted return site and requested a return address since there was not one listed. After five days when I hadn't received any information, I sent another email. Still nothing. They state they take returns for up to 30 days with a full refund. It appears they are going to totally ignore my request or at least delay it long enough they won't have to take it back. I would suggest that this company isn't very ethical based on my experience.
ID
Service
Ideal Pet Products Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Full refund
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