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Verified Reviewer
| map-marker Mesa, Arizona

Unscrupulous Salesman Brad and amoral upper management.

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Updated by user Jun 16, 2023

Emailed the owner Dale Huish on May 30th, 2023 and on June 5th, 2023. Also texted on June 13th and 14th 2023 with no responses to any of my attempts of correspondence with him.

Going to try to contact all local news media at this point.

What Ideal Cars, owner Bruce Huish, the Sales Managers, Salesman Brad and and all the other employees that have been involved in this have down by avoiding, lying, cheating and being dishonest. They need to be held acclountable.

Updated by user Apr 08, 2023

Have filed complaints with BBB, FTC, CFPB, Attorney General and BCA. As well as doing negative reviews on Google and Ideal Cars Website. Hasn't made a difference.

Original review Apr 08, 2023
Purchased a 2014 Nissan Rogue on 1/14/23 from Ideal Cars @ 837 E . Main St Mesa AZ 85201.

From Salesman Brad @ purchase price of $16,500 paid cash with a cashiers check. When looking and test driving the Rogue, Brad told me that it had "brand new Michelin ties on it and that they were able to do that because they get Michelin tires by the truckload". A month after buying the Rogue my passenger front tire started loosing air and was down to 23 PSI. Took Rogue to Discount Tire for inflation and inspection.

To my surprise the tires are not new and 3 of the 4 are in desperate need of replacement. Reached out to Ideal Cars thru messaging and received no response. I'm having to put air in every couple of weeks and it's been less than 3 months since buying the Rogue. I have messaged Ideal Cars numerous times with unhelpful, ignoring responses to I could just buy them from them at their cost.

I have asked for the Sales Manager to call me with no response. I spoke with Brad, the Salesman on 4/6/23 and he doesn't recall saying anything other than that "they get tires by the truckload" and maybe he offered to sell me new tires as part of the sale? Which is completely asinine. He then got very frustrated with me and not so nicely told me to have a good day and politely slammed the phone down.

I began texting/messaging/calling Ideal Cars regarding this issue back on 2/17/23. On 3/24/23 Kris advised me "we will gladly sell you the tires at our cost". I have offered to send the report on the tires from Discount to Ideal Cars when I spoke to Brad on 4/6.

However, he ignored that I even had a report and focusing on " he's been selling cars for 30 years and I must have misunderstood him". There was no misunderstanding.
View full review
  • Unethical
  • Add fees
  • Unprincipled

Preferred solution: Replace tires

User's recommendation: Don't even waste your time. They are unprincipled and immoral. They would screw over their own grandmother's and daughters.

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