Locked Out of Account so they can get $100.

I have had many versions of ICVerify Software over the years and each software package seems to have a built in time when it locks you out of your account saying your password is wrong. It tells you to call the Help Desk (try to find that online!!) for a password to unlock the account. When you finally get hold of Tech Support they tell you that you don't have Tech Support unless you pay them $100.00. This has happened over and over again over the years. If anyone else out there has had this problem, please post it here. If we can find that this lock out is built into their software we would probably have a case against them.
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ID
#519051 Review #519051 is a subjective opinion of poster.
Loss
$100
New Reviewer

Icverify Hidden fees, Seek other Alternatives

We wanted to cut Credit card processing fees and wanted to switch to a lower commission based processor. ICverify wanted $100.00 to re-register the software. This additional expenses will offset the savings and we believe that ICverify is taking full advantage of the monopoly they are in as they are holding us now hostage! To continue the use of the software that we have already paid for, we have to pay an additional $100.00! This is said to be in their terms and conditions that nobody reads or manage. I do not recall seeing this hidden charge in their software agreement but they claim they have it there! They also have the right to edit the agreement anytime they want! I called their Supervisor last week, left a message and they did not have the guts to return the call. Don't fall victim to their scam, shop around and keep in mind that they want access to your wallet every time you change vendors. This is the most outrageous scam I have ever seen.
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1 comment
#862479

diffferent issue

the Current version Of IC verify fails in all aspect of Credit card Authentication

I work with a company that deals with credit cards both in person and call in payments, Icverify doesn't even perform basic checks against the card info, invalid address info zip transaction still goes through, Invalid CVV code doesn't matter, it still processes. it allows for fraudulent cards to be processed.

Tested it several times today, every transaction had fraudulent information, every transaction successfully processed.

ID
#127390 Review #127390 is a subjective opinion of poster.
Location
Boston, Massachusetts
Loss
$300

About

Summary

IcVerify is a leading provider of payment software for all types of merchants. It is fully PA-DSS certified and listed on the PCI Security Standards Council website. IcVerify software is considered to be one of the most comprehensive payment processing products available for retail and mail/telephone order merchants. It processes all major credit cards, including Level II and III data for Visa and MasterCard corporate and purchasing cards. One can also use the solution provided by IcVerify to process debit/ATM cards, checks, stored value/gift cards, even private label cards and line-of-credit applications, while leveraging existing investment in personal computer PC or electronic cash register ECR equipment. ICVERIFY Software also includes a customer database for mail/telephone order merchants, recurring billing functions, the ability to process Internet and e-mail transactions, as well as the ability to support advanced configuration such as split-dial and Internet transaction processing.

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