iContact Reviews
iContact Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iContact has a 1.6 star rating from 1 customer review and consumers are mostly dissatisfied. Reviewers value the Website but report high price levels and problems with customer service, billing, refunds, and cancellation.
Positive Feedback
Customers note the Website is useful for email marketing services and was the most valued feature in iContact reviews.
Negative Feedback / Risk Areas
- Repeated iContact customer complaints about unauthorized billing and poor response to billing disputes.
- Poor customer service and slow or absent refunds after downtime or cancellations.
Key Takeaways for Future Customers
- Expect potential billing and subscription issues; verify cancellation and refund policies before signing up.
- Plan for limited customer support responsiveness when using this email marketing provider.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iContact has a 1.6 star rating from 1 customer review and consumers are mostly dissatisfied. Reviewers value the Website but report high price levels and problems with customer service, billing, refunds, and cancellation.
Positive Feedback
Customers note the Website is useful for email marketing services and was the most valued feature in iContact reviews.
Negative Feedback / Risk Areas
- Repeated iContact customer complaints about unauthorized billing and poor response to billing disputes.
- Poor customer service and slow or absent refunds after downtime or cancellations.
Key Takeaways for Future Customers
- Expect potential billing and subscription issues; verify cancellation and refund policies before signing up.
- Plan for limited customer support responsiveness when using this email marketing provider.
Richmond Hill, Ontario
Email blast issue
my service was down for 3 days and i called and mention the problem .
the where suppose to give me call back or issue credit for days i was down . so far no response from anybody .
Icontact fraudulent billing scheme
- - Cancelation Sept 2018; four $5,000 charges Mar 4; reversal denied.
- - They admit continuing relation with a former employee; unauthorized charges.
Worked with Icontact in the past for email marketing services. We notified them of cancelation and got our final billing in September of 2018. We then get 4 random charges of $5,000 each on March 4th. They refuse to reverse the charges saying that we are still using the software despite not logging in at all in 2019.
They are claiming they have established a relationship with a former employee who hasn't even worked for the company in 2019 and he didn't pay some money he supposedly owes them so they illegally billed our card. I have already filed a complaint with the BBB and will now do the same with the FTC.
Contact:
Nick Malaska
nmalaska@***.com
919-957-****
UPDATE:
Got an email from the contact listed below admitting that they continued the relationship with my former employee and when he didn't pay them they ran unauthorized charges on my company's credit card. She further asserted that they had been contacting my company by the incorrect email address (added an "s" at the end of the domain) You would think an email software company would notice an undeliverable email address.
The "documented attempts" made to our company were sent to an undeliverable address. While this is an understandable mistake to do, they have not done the right thing and reversed the charge.
Shawna VandenHeuvel
Vice President, Services
Preferred solution: Full refund
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Same thing happened to me, not for 20K but still shady company