Company that Cares

I wanted to take the time to write a review on this company. My wife and I are extremely happy with the quality, craftsmanship and attention to detail Icon Legacy has provided. We researched several companies to bid on our custom modular home and then narrowed it down to three. After taking the time to meet the team members and tour the companies, we put our trust in Icon. They certainly didn't disappoint. Delivery was on-time and designed as per plan. We had zero issues on delivery and set day. The set crew was professional and knowledgeable. It took us three months from first stick in the ground to moving in to our new home after our home was destroyed by Super Storm Sandy. We couldn't afford any mistakes or delays. Icon Legacy made sure we got HOME. When searching for a builder, its important to pick the very best company who will stand by their product and respond to warranty calls and tweak things here and there after desire and after the check clears. Icon Legacy has been that company for us. Any service issue has been responded to in one day, a team member drove out to inspect, and they addressed it immediately. No matter how big or small the question was, I always got a reply and resolution. I can tell you, they are a company who cares and I'm pleased to write this review. Thank you Jeremy and team members at Icon Legacy. You helped us rebuild a very powerful word, HOME!
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ID
#1063249 Review #1063249 is a subjective opinion of poster.
Service
Icon Legacy House Construction
Reason of review
Reliable warranty

I JUST RECIVED ANOTHER HOME FROM ICON WITH NO PROBLEMS?

MY COMPANY IS T-N-T CONSTRUCTION LLC FROM ELKRIDGE MARYLAND. I JUST FINISHED ANOTHER MODULAR FROM ICON LEGACY , I FOUND THE STAFF,SALESMEN,AND OWNERS TO BE GREAT . IVE BEEN DOING MODULARS OR SYSTEM BUILD HOMES FOR TWENTY YEARS , THIS HOME MATED TOGETHER GREAT , BETTER THEN IVE HAD BEFOR ,. THERE WERE SOME MATERIALS SHORTED SHINGLES , DRIP EDGE ,NAILS , LITTLE THINGS BUT WITH ONE PHONE CALL THEY SAID I COULD PICK THE MATERIAL UP AND THEY WILL PAY FOR IT, OR THEY WOULD GET IT TO ME . THE WALLS,CEILINGS CABNETRY, ALL WERE GOOD THERES NOBODY MORE ANEL ABOUT THERE HOUSES APPERANCE THEN ME , ITS GOT TO BE CORRECT IF I NEED TO ADD SOMETHING THAT WASENT BID FOR TO MAKE IT LOOK BETTER I WILL . I DONT THINK THE SALESMEN WOULD BE CASUISTRY TO ANYONE ,ICON GIVES THE BUILDER THE CHANCE TO WALK HOMES AND CHECK CONTENT WITH A CHECK LIST BEFOR EXCEPTING AND THIS IS YOUR BUILDERS JOB NOT ICON. IT IS INCREDIBLE FOR ME TO BLEIVE NO ONE WILL SPEAK TO YOUR SALESMEN WHEN THEY CALL.THEY ALWAYS ANSWER ME .THE BUILDERS ARE NOT A PART OF ICON.PEOPLE NEED TO OPINE .NOT TO MISAPPLY BLAME ON THE WRONG PEOPLE THERE JARGON AND IRONY STATEMENTS TOWARDS THE WRONG PEOPLE ARE HARMFUL . IV BEEN WITH MY SALESMEN FOR 15YEARS , AND HAVE SPOKEN TO THE OWNERS OF ICON EVERY TIME I CALL FOR THEM THIS COMPANY HAS IT TOGETHER .
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ID
#605703 Review #605703 is a subjective opinion of poster.
Reason of review
Good customer service

Icon Legacy - Vanity Review from Rockville, Maryland

Icon Legacy - Vanity Review from Rockville, Maryland
Icon is a joke they forget to come back to fix things that they promise it will be done they forgot my vanity so they finally bring it and just sit it in my bathroom they don't set it or anything I have granite guy coming and can't do anything till they come back someday kitchen cabinets r all messed up maple that I paid extra for now can't get a return phone call to even find out if and when they will be back to fix all the *** that is wrong
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1 comment
#913230

That is your builders responsibility , call them....

ID
#525453 Review #525453 is a subjective opinion of poster.
Location
Rockville, Maryland

Icon Legicy Liers

As above I filed a complaint with the BBB they told the BBB the complaint was settled they sent the money to the builder Who is no longer in business. I called the builder who said he did not receive any refund for me from Icon and that they owe him money from the sale. Plus when looking at the home they said If my daughter and I both purchase a home they would give us $1000 she purchased a home a week later. This company makes promises to get the sale has shabby set up crews who do not have extra supplies nor money to purchase them so the homeowner pays with the promise of getting it back from Icon.
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1 comment
#840515

the builder / contractor hires the set crew and handles everything not the manufacturer....When will people realize this...the builder is out of business, they should be...these guys always blame the Company in this case Icon for everything...I sell Icon homes they do not supply set crews , cranes carpenters nothing but the home.....Pick a builders or sales center with a long history Please...

ID
#439887 Review #439887 is a subjective opinion of poster.
Location
Plainfield, New Jersey
Loss
$1500

Icon refund for damage in shipping

Siding damage and other problems It took over 6 months to get some of the major repairs fixed it is like pulling teeth once they get your money they don't know you SO DO NOT PAY THE ENTIRE BILL UNTIL SATISFIED HOLD BACK AT LEAST $5000. I also did not receive a Home Owners wqarranty it's been 2 years and I haven't received the refund yet. If they need a stamp I will send them ne. There excuse is they don't know who to send the chceck to. My daughter also purchased from them and was promised a $3000 rebate if she added a 2 car garage she never seen the rebate and she has the paper work showing the rebate. The set crew they used on my home were a bunch of Mexicans who just slaped things together shingles are not alligned nothing meshed for an even fit everything they put together was a nightmare. The building inspector said he never seen anything this bad. I would never recomend them to anyone. My cousin just bought a modular from another company he looked at Icon but I convinced him to go else where with the pictures I showed, his fit together no problems it went together like a puzzle. So again Beware of their sharade.
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ID
#408883 Review #408883 is a subjective opinion of poster.
Location
Highlands, New Jersey
New Reviewer

Icon Legacy

I cannot seem to delete my complaint so i will bring everyone up to date. After meeting with Icon reps they agreed to fix things they are responsible for. Most of the problems are from the set crew some of these cannot be corrected nor are structural. I am happy with Icons approach in settling this matter and am confident they will they will be available if needed in the future. Icon modular Homes are constructed better then most modular homes. They are sincere in making their customers happy. They proved this by driving three and half hours to meet with me to settle my complaint.
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ID
#307965 Review #307965 is a subjective opinion of poster.
Location
Highlands, New Jersey
New Reviewer

Icon Legacy won't make repairs

Home arrived with damaged siding, holes cut in living room walls bed room wall and bed room and hall ceiling, trim not completed in living room and bed room, joint off by 1 1/2" , over paid by $364 no refund, set crew hammered hole in the upstairs floor. promised a $1000 rebate for getting another customer. Icon will not talk on the phone they refer everything to the builder. The builder said he placed an order for the repairs but nothing is being done. Bottom line don't buy from Icon if you don't pay all the money until you're satisfied or they won't know who you are.
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ID
#304911 Review #304911 is a subjective opinion of poster.
Location
Highlands, New Jersey

The Majority shareholder mislead and stole from the minority shareholders.

Icon Legacy Custom Modular Homes is a family run company. If your looking to build a new home don't waste your time looking at them. The quality is very poor the service after you get a home is even worse. They started out as a better then average company but as the origial company founders, management and investers were forced to leave the company things have gone down hill fast. I don't know why you would invest all the time and money to start a company then hire a bunch of dip *** from other companys that were in trouble because of the same individuals.
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1 comment
#1126308

They didn't lose founder or owner he must hide behind sin in law because he has no compete clause with another manufacturer

Don't let them bs anybody the owner is Ronald nipple not bruce

ID
#257944 Review #257944 is a subjective opinion of poster.
Location
Selinsgrove, Pennsylvania

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