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Iceland Air has no Customer Service Skills, ZERO!!

I recently had Iceland Air cancel a flight from Dulles to Paris, one layover. Due to mechanical complications, the airlines correctly grounded the plane. But then, the trouble really began - (1) they had no one available at their office to assist with re-booking; (2) they were unable/disinterested in getting the same people out the next day and over-booked the next day without scheduling an additional flight; (3) they still have not responded to assist any of us assistance with claiming a file with our travel insurance. Now waiting over one month for a simple written explanation. Don't use this airline, when i called in to fast track my request, i was treated very rudely and when I asked for a supervisor, the woman HUNG UP? Huh??
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ID
#267032 Review #267032 is a subjective opinion of poster.
Location
Washington, District Of Columbia

About

Summary

Iceland Airlines is a customer-oriented travel service company which currently serves 35 gateways in Europe, the USA and Canada 16 countries. Iceland Airlines is the main airline of Iceland, headquartered at Reykjavk Airport in Reykjavk. The hub of the airline is at Keflavk International Airport. The geographical position of Iceland allows one-stop transatlantic flights, which are one pillar of the airline's business strategy, along with traffic to and from the country. In 2012, Iceland Airlines transported 2,021,000 passengers, an increase of 16 compared to 2011. The airline traces its roots back to 1937, when Flugflag Akureyrar was founded in Akureyri on the north coast of Iceland. Flight operations started in 1938 with a single floatplane of the type Waco YKS-7.

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