Don't clean your ring. Jewelry poor quality. Customer Service Sucks

Don't clean your ring.  Jewelry poor quality.  Customer Service Sucks
I bought a mom ring and gave it to her for mother's day. The ring changed from gold to gray in a month. My mom called ICE.com to speak with customer service rep and they basically said that she could not return the ring. My mom returned it anyway. ICE.com sent the ring to me and clearly the ring was ruin. The ring looked like it was 100years old and not 1month old. It is completely black. Ice.com sent a letter that we there was not anything they can do because she used a cleaning product to clean the ring. The amount of corrosion was unacceptable. Really poor quality when you can't clean your ring. It was a complete waste of money and quite embrassing to give my mom a gift and truly showed how poor quality it was. I felt they could have done something to make a returning customer happy. I guess not. Lu
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1 comment
#947600

Hello!

I'm hoping that the person that posted this anonymous review might receive this message.

My name is Todd and I serve as Operations Manager for Ice.com.

Your review recently came to my attention and I'd like to take a moment to look into the issue you've shared with PissedConsumer.com.

I regret that it's taken so long for us to notice this review and respond.

If you get this message, please send me an email at info@***.com and request me by name. I'll be happy to take another look at your case and work to provide you with a satisfactory resolution. I am dismayed by the situation you've described and I am confident we can resolve this matter in a timely fashion.

Ice.com was recently purchased and is now under new management. We're eager to ensure customer satisfaction and work to provide our customers with an enjoyable and positive shopping experience, including providing support after the sale.

Thank you for your time. I'll look forward to hearing from you.

ID
#561789 Review #561789 is a subjective opinion of poster.
Cons
  • Poor quality product
  • Nonchalant customer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution

Ice.com - terrible!

bought this item but never shipped! http://www.ice.com/product/pendants/diamond-pendant-prd_pdx_122701 now fighting with customer service... i can't believe how terrible this company has been. I have been speaking with customer service reps but they will not give me their name and will not escalate to a manager. I am considering filing a BBB complaint and then they will know I mean business. It seems as though getting anyone to care about a customer is a totally fruitless exercise. Companies should know they can't treat their customers like this or they will come to pissed consumer and let everyone know!!
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2 comments
#1162735

Please do not confuse ice.com

With

Icejewelry.com❤️

#549395

Don't you know that BBB is a for profit company. If you pay them enough you will have a good rating. that is the opinion of many who have written about BBB on this website.

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ID
#348772 Review #348772 is a subjective opinion of poster.
Location
Atlantic Beach, Florida
Loss
$245
New Reviewer

This company sells garbage as jewlery, the stones are decent but the metals don't hold up

I ordered a ring that when I received it I loved it. However a week later the stone fell out, they replaced it and apologized it then happened again 4 x instead of taking the blame for their jewelry being made very cheaply they put the blame on me. I am very distraught with this company every time I have to send it back I have to pay money and wait it's ridiculous. They have offered nothing for my patience and time, except blame, be careful, because you do get what you pay for. This jewelery site is ice.com and they claim to offer expensive well made jewelery at a fraction of the price this is not correct beware of this site.
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1 comment
#974507

Same thing happened to me. I bought a necklace w/a pendant & the stone fell right out shortly after buying it.

I was able to return it. Overstock has great jewelry at a fraction of the price that is actually quality - ICE is cheap, cheap, cheap!!

ID
#310342 Review #310342 is a subjective opinion of poster.
Location
Bloomsburg, Pennsylvania
Loss
$95

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