Tracy S Bcw

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Verified Reviewer

Institution approved

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Institution approved How do I know if my sons institution is approved I want to order him care package hes at reception and treatment center in Lincoln Nebraska Nebraska State Penitentiary I would love to hear back from you before I order thanks again Tracy
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Preferred solution: Just a plain answer

Courtney B Zfl

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Verified Buyer
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Verified Reviewer

I never received a update feedback nor status.

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iCare - I never received a update feedback nor status.
The inmate that I was sending this package to is no longer at this facility. I have been trying get a refund from you all for weeks now. Why isnt there anyone to here to answer either the phones nor the email. I really need answers and also my money back.
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Loss:
$36

Preferred solution: Full refund

Mable P Vwh

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Verified Buyer
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Verified Reviewer

Refund

iCare - Refund
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The inmate that i purchased icare package and fresh favorite for got released before he got it can i get a refund
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Loss:
$57

Preferred solution: Full refund

Sally T Edq

Can’t order another meal

I was only allowed to order one meal for my son I would like to order more. What do I have to do? It won't let me order.
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Preferred solution: When I tried to order a meal, it won’t let me it. Let me only order one meal.

Joy H Ygc

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Verified Reviewer

Refund

Refund for package I ordered for my brother for 80.67 I havent received it and neither has he I feel its not good
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Loss:
$81

Preferred solution: Full refund

Amber L Zgf

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Verified Buyer
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Verified Reviewer

I was charged twice

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iCare - I was charged twice
Hello, when placing an order the page navigated away from fully purchasing but still took money off my card yesterday at my 9:12 pm for 110.32. On my card it says it still pending.
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Loss:
$110

Preferred solution: Pending charges resolved

Jeanne G Kgr

I want to order cold foods if possible

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Things are fine. I just want to know if there is a cold food menu available? If there is, it doesnt show on the menu. I would appreciate it if you can help me. A cold menu would be good for a change. I am sure the inmates would enjoy the change. I am writing to you to see if you can put a cold menu.
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Pros:
  • This shows your love ones you are thinking of them
Cons:
  • I am satisfied

Preferred solution: Price reduction

User's recommendation: So far I am satisfied. Future customers shall try this.

Lisa M Unt

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Verified Reviewer

The first complaint is no one calls you back why do i have to write a review ? Your company is rude they don't ever call back when asked to speak with a boss ect ...Just horrible

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What's the problem with a call back? Three times i asked for a call back and not one call yet is this how you treat your customers?
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Preferred solution: Apology

David B Bup

Charged

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Everything was figured out. I forgot to check the excepting terms and conditions box. Your customer service department is amazing. They were super thorough with everything and they help me out and let me know what happened on my end. Therefore, funds will be refunded and I will order it next week for him.
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Pros:
  • Very great customer service

User's recommendation: Amazing customer service

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