Anonymous
map-marker Oneonta, New York

Unsatisfactory

I purchased at Best Buy. Exactly 1 month and 3 days later the computer had stop working. I tried to return but I was 3 days to late. I sent it to I buy power for repairs. They sent it back but the issue with the WiFi, was not fixed.
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User's recommendation: Nope

Craig S Kgw

TOTAL NIGHTMARE

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Unfortunately I saw a sale and ignored the BBB complaints and now I am paying the price. I paid $2599 for a "top of the line" system that never worked right out of the box.

I received a system with a bad or underpowered power supply and a bad video card. I had to use the customer service numbers which have incredibly long wait times for someone who is no help at all. Spent hours between phone and email trying to get help. I finally reach someone only to find out that I can send the system back at my expense and be without it for 3-4 weeks or pay them $1300 MORE dollars for them to send me the parts so I can spend my time fixing the PC I paid them to build.

I didn't trust mailing the whole system so I made the mistake and gave them the $1300. In about a week I had the parts. I replaced the PSU and graphics card and it didn't resolve the problem. I called and spent more time on the phone with no luck reaching someone after hold times and getting "accidentally" disconnected.

I went ahead and sent the original parts back expecting a "prompt" refund. Its now 2 weeks and still no refund of my money. I filed a Better Business Bureau complaint which they actually responded to faster than a customer service iphone call. They basically want me to return the PC to them (at my cost again) and they will repair or refund.

So basically they want to keep the $3800 and expect me to pay to ship their *** system back to them. PLEASE read the BBB complaints before purchasing. You will find my experience is common business practice for these guys.

Now I have the extra expense and hassle of getting an attorney involved. BUYER BEWARE!

View full review
Loss:
$3800
Pros:
  • Design
Cons:
  • Theft
  • Customer service
  • Delivery
Reason of review:
Damaged or defective

Preferred solution: Full refund

2 comments
Lloyd S Per

YEP ,.,that is exactly them

Guest
reply icon Replying to comment of Lloyd S Per

crooks

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Joe D Nlr

Keyboard letters

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My computer is about a year old and the letters on the keyboard cannot be read. A lot of the regularly used ones are completely blank, you cannot read what letter the key is for. Seems like an unusual problem, but its an issue if you do not know how to type. I am a little disappointed as much as we paid for the system. The red keys are the worst.....
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waylon g Yjw

Stupid rip offs

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If I spend almost 3000 dollars on a computer it should be ready to go wgen I get it, and if your gonna sell a side panel give instructions and the right cord, they sent every single person who bought this the wrong cord for the side panel plus no support whats so ever, this is the most *** company I have ever bought a computer from, its been days abd the side panel on my computer I spent 3000 dollars on still doesn't work, no info online, no support for it, this is the most *** thing any company can do, don't respect this company and they should know you wont be in bussnisee for ever after I sue you for false advertising something that's not what your selling than hide like a *** and ignore your costermers who pay u in the first place, your a bunch of idiots.
View full review
Loss:
$3000
Pros:
  • Power
Cons:
  • Stupid
  • To everyone
  • Had no instruction on the side panel and the wrong cord
Reason of review:
wrong cord and no instruction on the side panel makes you a idiot

Preferred solution: Let the company propose a solution

Travis C Wql
map-marker City Of Industry, California

Nothing but headaches and terrible customer service.

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Caution…don’t let the front-end experience fool you. Originally, I would have given 5 stars but had to give 4 due to my RTX 2080 Ti being DOA, which should have been caught during the stress test before shipping.

Unfortunately, the replacement process experience has left me dumbfounded and I’m forced to now give a 1-star review. Here is why…

Started the process for an “advanced replacement” for the GPU that was DOA on a Monday (12/10). Was charged on a Tuesday (12/11). Followed up Wednesday (12/12) to confirm everything was ok because I didn’t receive any emails or notifications on the process.

Followed up again on Thursday (12/13) only to find out that the order had been cancelled on Monday (12/10) for some reason that iBuyPower can’t explain. Guess I went back in time and cancelled the replacement after payment and multiple confirmations were received? This means I was charged $1,400 for the replacement even though a replacement was never completed and now must wait 3-5 business days to see the refund. Had to start another advanced replacement for $1,400 on Thursday (12/13) which iBuyPower comped overnight delivery.

Annoying but not the end of the world. Here comes the real kicker…I received the new GPU on Friday (12/12), as expected, only to find out they sent the incorrect one! Management now expects me to pay another $1,400, totaling over $4,000 in replacement purchases, to start a 3rd advanced replacement and RMA to receive the correct GPU I ordered the last two times. This means I have two graphics cards that need to be returned before I will see a refund of nearly $3,000 that is floating in limbo.

Did I mention they still haven’t sent me any of the RMA information or return labels…?

Management’s attitude was unsympathetic to the situation and was unwilling to do anything to help.

So, if you receive a 100% working system, your probably ok. However, if you have any issues don’t expect anything but more headaches!

View full review
Loss:
$1400
Pros:
  • The
  • Customization options
  • Website functionality
Cons:
  • Continuous incorrect order processing
  • Computer problems
  • Have received no emails or notifications
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Don't buy from this company. You'll be sorry

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Bought a ready to ship system on December 5th. After a week of not receiving the computer I called them to find out they did not ship it yet I spoke to a representative which gave me the excuse that they were building other computers but should not have matter being that this was an already built computer and was listed on their website is ready to ship the next day I received an email from them with a shipping label and a tracking number. On December 21st I called them back again to find out that they only create a shipping label and tracking number but the computer was not shipped after being ugly with them on the phone they overnighted so I got the computer on the 23rd which was a Christmas present for my 12 year old son so Christmas is here and my son unwraps the boxes jumping up for Joy only to open the box and find out there's foam missing on two sides of the box and the towers damage in the outer case is broken in pieces in the bottom of the box I called in and speak to Lee who's the customer service manager and apparently the highest up you can speak to to ask him to email me a shipping label and overnight it so I can get this system back as quick as possible because there's a Christmas gift for my son Lee made me aware that he of the Fall proper processes and he can only do a shipping label for overnight ground so after 7 Days the computer finally got there the my dismay I find that the computer sat there for another 2 or 3 days before they even looked at it I called in last week on Tuesday to find out that they had made the repairs and they were shipping it the next day and then send it back to me overnight only for me to call today because I was supposed to receive the computer and find out they still have not shipped it out to me yet it's now January 10th and I have a 12 year old son who's Christmas presents at my house and he's able to use this company is obviously not customer friendly Lee is no help as far as a customer service rep and I would spend a few extra dollars and I have to go through the same nightmare that I've had to go through

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Reason of review:
Order processing issue
Anonymous

Tech Support

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Called in two different times and BOTH tech supports were rude as all get out. The first tech wouldn't even stay on the phone to help which caused me to have to call back and the second tech was just as rude. It is such a shame that this product is an amazing product and the people are jerks and tell you to "Google It". Trust me I will Google something next time. I had to call as this is a brand new setup for me and I wouldn't have even known what to Google in the first time. For the amount of money that is spent why doesn't your company pay your employees better so that they are nice to customers
View full review
Pros:
  • Product
Cons:
  • Tech support
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Featured
Branon Akn

18 Months and Waiting

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IBUYPOWER - 18 Months and Waiting
Avoid IBP at all costs. Their customer service is the worst I have ever encountered. I bought a computer advertised to have 12 drive bays intending it to be a video workstation. It has been 18 months and I still do not have the hardware to install more than seven hard drives. Tech support even told me I was not allowed to install a 3.5 drive in a 5.25 drive bay. Six bays were 3.5 and six were 5.25. They did include one 5.25 tray with the ability to install a 3.5 drive. I upgraded the power supply, but they did not send all of the cables, only what they used to connect to the motherboard, an optical drive and two hard drives. The drive bays only had enough custom trays for the three drives I bought from them. Over three quarters of their shipments for the missing parts had the wrong parts. It has been 18 months and I still have a workstation that I cannot add the last four hard drives. If you do not pay extra to have your purchase delivered with expedited service, it may take months to get your PC. IBP expedited service is nothing more than everyone else's normal service: first in first out. The price of the PC might seem like a good deal, but the high expedited processing fee negates the good price and brings it in line with their competitors. I highly recommend avoiding IBP and buying from any reputable vendor.
View full review
Loss:
$1500
Cons:
  • Expedite fee
  • Delivery
  • Customer service
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

5 comments
Guest

Shame on you for waiting past 2 months. I would have been on the phone day and night fighting for my parts.

Guest
reply icon Replying to comment of Guest-1323738

I did!! Over that time I received nine or ten shipments. I got every conceivable power supply cable before I got the right ones; I got three shipments of 3.5 trays when I was looking for 5.25 trays and on and on and on.

Josalyn Boh

I feel your pain.

*** the bullet, and purchase 3.5 to 5.5 brackets. Amazon at $6.65.

If you purchase a PS, make sure it's a left or right mount.

Josalyn Boh
reply icon Replying to comment of Josalyn Boh

Wow! The censored the word 'B I T E'.

Guest
reply icon Replying to comment of Josalyn Boh

I did check into those. The case has a proprietary mounting system. I would have to break off parts of the case and drill holes to mount industry standard trays

View more comments (4)
Regan Anv

Terrible customer service. Don't expect a satisfying resolution when you have problems

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IBUYPOWER - Terrible customer service. Don't expect a satisfying resolution when you have problems

Well, I bought an MSI Laptop in June of 2016. Here it is at the end of January 2017 and I still don't own my laptop because it has been necessary to send it back 3 times for repairs.

The first couple times they didn't even fix the problem. Just sent it to MSI to repair (which they didn't do) sent it back to iBuypower to test (which they obviously didn't do) then send it back to me still broken. 7 1/2 months now and I still don't own my laptop and am not very confident when I do get it back that it will be fixed. If and when I do get it back the warranty will be almost half over and I didn't even get to use it during that time.

Multiple employees at iBuypower told me that it was common place to refund or replace a laptop after a 3rd repair in a short period of time but they can't authorize it. Who can? Richard Lee apparently, except good luck getting a hold of him but after several calls and a long time on hold I did get to speak to him. His solution.

Nothing. Sorry I can't help you, would you like the RMA department? No I say, I would like my money back or to talk to your supervisor. There is no one else to talk to he says.

I say you don't have a boss? No he says. A CEO I say. Well of course he says, so give me his name and number.

I can't do that. OK well who can you give me. Nobody he says. So I say, you don't have a supervisor?

It goes from the CEO straight to you? No he says, now you are making things up. Well then who above you can I talk to. Nobody he says.

And if I'm just going to ask the same questions then he is going to hang up on me, which he did. WORST company and customer service I have EVER dealt with.

DO NOT SHOP HERE! YOU HAVE BEEN WARNED!

View full review
Loss:
$1817
Pros:
  • Product when it worked
Cons:
  • No answer to calls
  • Long hold times
  • Did not honor warranty
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Craig S Kgw

Ibuypower is garbage

Kajuan Bto

IBUYPOWER - Desktop Computer Review

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After reading up on other reviews as well as my own I can't really recommend this company. I paid 2000 plus on my pc not to have it working right in all aspects, one fan clearly wasn't even plugged in* and defective at times* and recently found out my h60 watercolor has an extra fan from factory but never received it in my shipping, even if I order extra fans in my pc I should of got it. Also dealing with customer service three years ago the rep I had was very disrespectful.* ca store* First review I have ever wrote.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Urbana, Illinois

IBUYPOWER is a terrible company, despite the quality (or lack there of) of their products.

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IBUYPOWER is a terrible company, despite the quality (or lack there of) of their products.

THIS COMPANY IS A JOKE. Plain and simple. I am an engineering student in my freshman year at a BIG 10 university. I ordered an ASUS ROG GL502VT from this company as I knew they had a reputation for performance, power, and gaming. My intention was to buy a laptop to handle high power CAD and modeling software, as well as light gaming.

I placed my order on August 12, hoping to recieve the laptop by the first or second week of school (school started on August 22). On the website they "assure" the consumer that laptops will ship out in 5 to 10 business days... obviously not the case.

They finally began collecting parts on August 22. Collecting parts... for a pretty much pre-built laptop with a hard drive and ram upgrade. They weren't done collecting parts until September 14...

I have called this company a total of 17 times throughout the course of my order, constantly checking in on my computer's stagnant status. Every time I called I was told that whoever I was talking to would look into the issue for me and call me back... they never did. I felt like the ugly girl on prom night. No one could give me a straight answer as to why my computer was in limbo.

So, here I was with a 6 year old HP dv6 that cannot run without being plugged in and a 2 inch wide band of dead pixels running up the right side. Forget about gaming... I couldn't even check my emails effectively.

Finally my laptop arrived on September 27, and man does it run well so far, but 47 days was just an unacceptable amount of time to wait. So, I called in to tell them about my negative experience and ask for some much needed compensation.

My compensation for a 47 day long wait was a free game code... are you kidding me?? A game code? And knowing them, they would probably just send me a discount code for some second hand code site like Green Man Gaming or G2A. (Note: I still haven't even gotten a game code)

I told the representative that this was not even close to adequate compensation for my troubles. He told me he wasn't authorized to issue any more compensation and told me I needed to call back on Monday (today) to speak to a manager.cHe, like the rest, was very rude to me.

Of course I called, left my callback number, and was greeted by a way less than friendly rep who started off the call with "so you're calling because your computer took too long?"

Yes, yes I am. When I spend $1300 on a high end product I expect $1300 service, not $0.50 service of an iPhone cable being shipped from China that you accidentally order on Amazon after realizing there was no Prime on your order.

The customer service was very rude, their higher-ups are never present to speak to, and their waiting time is just ridiculous. IBUYPOWER has lost my family's, friends', and my own business.

Sure you can find some great deals on higher end PCs, but you'll get the service of a garage based startup company.

View full review
Loss:
$150
Pros:
  • Computer
  • Customization options
Cons:
  • Wait time
  • Price
  • No answer to calls
Reason of review:
Problem with delivery

Preferred solution: Price reduction

Resolved
beenscammed Aqj

Resolved: Ibuypower not good bad better Business Bureau F rating buyer beware

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Ibuypower not good bad better Business Bureau F rating  buyer beware
Ibuypower not good bad better Business Bureau F rating  buyer beware  - Image 2
Updated by user Mar 31, 2016

“ Every company has its ups and downs hopefully after reading this they will go up We're giving them a five star rating for change and hopefully better quality builds and less failures out to the customers

Updated by user Mar 31, 2016

Just ask them to help others more get a better letter on the Better Business Bureau the score is (a-f) and they have an F.

Side: Note UPS lady in our town was also disappointed and had to return Her computer cause it was broken, I spoke to the (UPS laby) while waiting i...

Original review Mar 30, 2016
Should you buy a computer from Ibuypower.com, make your own decision read the below. Bought on 2/24/2016 returned on 03/18/2016, 23 days from their door back to their door . Update we had to return our computer, even though the computer had problems and we were returning it due to issues we/you still have to pay shipping back. It wasn't like we didn't want the computer the computer didn't work right but we were still responsible for shipping. So beware of that.

We were lucky and we're still within the 30 day moneyback guarantee as it continued to crash watching videos Netflix YouTube Hulu the monsters TV show, The computer just kept crashing black screen etc…

Issue number 1 ,When the computer arrived the LED lights had fallen out and we're laying inside the case. We took pictures of problems as well as other parts fell out. 

Issue number 2, The computer crashes goes to black screen and makes a loud noise and other times it just goes to a black screen must restart the whole computer. We were watching the rock San Andreas just a movie on Netflix and The computer crashed black screen loud noise. We took videos of the above issue #2, The video Graphics Card: NVIDIA GeForce GTX 980 Ti 6GB with G-Syn

Issue number 3, when buying a computer using PayPal from Ibuypower you must put in your name and Social Security number the way that they collect the information through PayPal check out only shows up on PayPal credit even if you have your PayPal account linked PayPal credit has been aware of this now and it is under investigation to change it. Currently when you buy a computer you cannot do a resolution through PayPal and PayPal credit will not link or show on the PayPal site. PayPal credit is trying to work on this and correct this issue.

Issue # 4, they have an ( F ) very poor failure, F rating for the Better Business Bureau, here is the link you can see it yourself, http://www.bbb.org/losangelessiliconvalley/business-reviews/computers-dealers/ibuypowercom-in-city-of-industry-ca-1314****

 BBB.org Business Review • Overview • Complaints • Customer Reviews THIS BUSINESS IS NOT BBB ACCREDITED iBuyPower.com On a scale of A+ to F 529 Baldwin Park Blvd City of Industry, CA 91746-**** 130 complaints closed with BBB in last 3 years | 30 closed in last 12 months Complaint Type Total Closed Complaints Advertising / Sales Issues 6 Delivery Issues 8 Guarantee / Warranty Issues 13 Problems with Product / Service 103 Billing / Collection Issues 0 Total Closed 130

we did a lot of reviewing and through the reviews many people have spoken about Robert and had good things to say about him so we used Robert Chen and he was helpful. 

We did try the online chat it took a little bit and the representative who answered the online chat session was Robert Chen. They do have a company picture of their employees on their website in the about them section. Hopefully will never have to use support but at this time we are currently unable to give you a solid review on the support because we have not used it yet.

After buying our computer, We received an email auto generated letting us know that Mike would be our main point of contact to the sale. we did called Mike and spoke on the phone we also called Robert and spoke on the phone. We did send both Mike and Robert emails but only heard back from Robert. We're not saying anything bad about mike, we just read a lot of reviews about Robert and people seem to favor him so we used Robert. 

Any questions or information we called Robert and he answered his phone and email, Robert preferred to talk over the phone to answer any questions or problems we may have.

The computer was packed well and they put foam inside the computer case which was very nice because we did not purchase that option which was an option on the website the foam in the case should be a standard not an option when shipping out.

Our buying experience we had, This is based on our personal experiences Buying computers through Ibuypower.com 

We hope this helps others when buying a computer we're sorry to say at this time we would not recommend buying from Ibuypower, This should be a major red flag to others.
View full review
Loss:
$120
Cons:
  • Refunded had to pay shipping back
  • Sloppy wiring
  • Computer problems
Reason of review:
Bad quality

Preferred solution: Get new tech and for the builders of the computer possibly could even be more

3 comments
Craig S Kgw

Ibuypower is garbage

Guest
reply icon Replying to comment of Craig S Kgw

DUde mine is literallt=y dog ***

beenscammed Aqj

Every company has its ups and downs hopefully after reading this they will go up We're giving them a five star rating for change and hopefully better quality builds and less failures out to the customers

View more comments (2)
Anonymous

IBUYPOWER - Shipping Service Review

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On the 18th of December I placed an order with Walmart for a desktop computer. The order number is 624166*-279855. The computer was scheduled to be delivered on the 5th of January 2017 as of this date the 17th of January 2017., I still haven't received the item. I have spoken with a number of your employees. Starting with your walmart rep. and last with your customer service supervisor. With none of them able to tell me anytime on a time table on the delivery of my item. A FedEx tracking number was created on the 11th of January with a arrival date of the 17th of January, it still hasn't left your location. All I want is the computer I ordered on the 18th of December. Feel free to contact me at the number listed below. 931-249-****. Thank you
View full review
Reason of review:
Order processing issue
Yulanda Fre

IBUYPOWER - Z170 Core I7 Review

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When ordering a new build they attempted to charge me $50 shipping on a free monitor worth only 60 bucks to begin with. When I questioned it I got a rude and horribly written reply and was told to call customer service immediately. I did. They of course were closed. I had to call the next day. No one offered an apology for the terrible service or to remedy the situation at all. Instead they merely cancelled the order and even that was rude. For 1600 bucks I expect quality professional service. If you do as well, go elsewhere.
View full review
Reason of review:
Pricing issue
Resolved
Koltyn Kuv
map-marker Schenectady, New York

Resolved: Ibuypower-Horrible products, horrible customer service.

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I recently purchased a new MSI Apache gaming laptop for my wife as a Christmas gift on 11/26/15 for $1326.00. I paid an extra $69 for expedited shipping (ships within 2-3 days). From the first I noticed issues as it did NOT ship in 2-3 days, but rather 2 weeks later on 12/14/15. While I fully understand that its a busy time of year, that however is not my problem, if you cannot meet as advertised then you shouldn't be selling such a service as expedited shipping or should refund me the extra $69 I paid for it. But its gets worse....upon receiving the laptop on 12/17/15, and my wife opening it up on Christmas day, we turned it on, and inside of 3 minutes past the initial setup phase, it crashes. And I'm talking red lines across the screen, beeping and finally a black screen follow by a self power down. Now we have owned laptops in the past so we already had a cooling dock as well as the fans turned on, and it still crashed. So we rebooted it up and tried again, and this time it seemed to be working with no issues, so we proceeded to download wizard101 for my kids to play...no issues so far. But we noticed that when we tried to open up the web browser the screen would go black. So we again rebooted. Once on again we tried to play wizard and after 5 minutes of game play the black screen of death again, but ironically the browser now worked. We rebooted yet again, tried going on the internet and after 5 minutes the screen again went black. OK so after several attempts over the weekend, all ending in multiple black screens and self shut downs we decided to wait until Monday to call customer service and tech support. We live on the east coast and iBuypower is based in California, so we patiently wait the 3 hours time difference for them to open up this morning, and the second we call at 8:36 PST, it rings once and then goes directly to a busy signal. We tried their tech support line and get the same thing. This keeps happening all day long, and I mean all day. I sat and redialed at least 300 times, consecutively to no avail. This tells me that their phones have been down all day. So having no luck with the phone route we submit a text to their online chat feature via their webpage, and submit an email to their support team. Now there is where it gets really irritating...I inform the chat tech by the name of "Bradley" of my situation and he advises me to ship it back for repairs at ibuypowers expense. I say great, but I also want them to reimburse me for the $69 dollars I paid for expedited shipping since they breached our contract purchase agreement by shipping me a defective product. They flat out refuse. Now one would think that they would be apologetic for sending me a broken laptop, and would be eager to make it right and placate me since it was their fault I am shipping it back in the first place, but no, they refused to reimburse me $69 dollars, and to make it worse this guy then goes so far as to try to smooth things over by offering me a "free" game? Can you believe this ***? I then asked him what he expects me to play this game on since the GAMING laptop I bought from them for that exact purpose is NOT working? So we go back and forth for about 1 hour, I finally get fed up and ask to speak to a manager so he gives me the number of the same customer service that is continually busy. I ask for a DIRECT line to a manager, and once again I get the customer service 1-88*-462-**** this time with an extension. I ask him how does he expect me to call that when its perpetually busy? No response. So I ask once again for a "DIRECT LINE" and he gives me that number yet again, and when I tell him that's it NOT a diret line he keeps insisting that it is...can you believe this? So then I ask to speak to HIS immediate supervisor only to be me with the same 1-88*-462-**** with a different extension. And again I inform him that he keeps giving me the same customer support line that has been busy for hours. So again I ask him for his supervisors direct line, the number HE calls when he cant make it into work, and he says there isn't one. Unbelievable! Finally I ask him if he has any mental issues or if he is a bot or an actual human being, and he basically kicks me from chat! All this time mind you, my wife is continually dialing tech support only to get hit with a ring then busy signal every time. So Now I go on Facebook to their page, and send them a PM, and get no response. I post, on their page, and get no response. I go back to their online chat from their website and get back on with a online chat tech this time named "Lark", and he/she he tells me to get my windows disk and reinstall win 10. Ok, so we try this, which took several attempts due to freezes ups and crashes, and finally we get it reinstalled. My wife goes online and BAM inside of 5 minutes the screen starts getting those wavy red lines, and finally the screen freezes. She reboots it and goes online again, and a few minutes later we get the black screen of death again. So now I put another chat request in with their online tech guy and tell him this time I want to send the machine back and get a full refund. Some guy named "Matt" this time, tells me that not only will I have to pay for it to be shipped back but that they are going to charge me an ADIITIONAL $49 fee for the unpacking of it!! Outrageous!!!!! I inform him that I will do no such thing, that not only am I entitled to a full refund but that ibuypower is obligated to pick up the shipping cost because they breached the purchase contract by shipping me a defective product, in the first place! He flat out refuses and disconnects me from chat. So I submit to chat one again (all the this time my wife still trying to call in to customer service and getting the 1ring/busy signal). So now I'm starting to get really angry, this is NO way to conduct honest business. I paid perfectly good money for a brand NEW, fully working Gaming laptop, and THEY did not produce as agreed upon in our purchase contract but instead sent me a piece of junk that doesn't work. Therefore I should NOT be liable for any shipping or additional fees as I originally paid a shipping fee and got a DEFECTIVE product! But this guy then tells me that as a "favor" he's going to waive the $49 dollars but still refuses to pay for return shipping, despite the fact that I PAID for them to ship ME a working product that turned out to be DEFECTIVE in the first place. After I inform him that what he is essentially doing is ILLEGAL, he begins to get short with me and sends me a link to their Warranty. I read it, but nowhere does it say that they are free of liability for sending me a DEFECTIVE product. And aside from that, its just good business to make a customer happy, and make things right. Bear in mind, the cost or return shipping for me will be around $70-100 plus what ever the insurance from FedEx will be, which is usually around an additional $100. So I inform him that if ibuypower refuses to acknowledge that they're in breach of contract I will be forced to take this to small claims court, he then disconnects me. So I try to get back in queue for the online chat only to be timed out because their customer support close at 5pm pst.

Next day I go through pretty much the same thing and also file a complaint via their homepage. I get the typical run around, and their 888 number with extensions. Finally the following week I manage to get through to customer support, and I speak to "Brad", after several minutes of arguing he finally agrees to send me an RMA for return shipping and that I will be refunded the full amount of $1395.00. We send it our on 1/4/16, they receive it on 1/8/16. I wait until 1/19 and still no refund has appeared in my bank. I call them and they tell me that it was "just processed" and I should see a full refund in 1-3 days. I wait over a week and still no refund. I call back repeatedly for the following week with them telling me that they credited by bank and its for my bank to pay me, but they refuse to give me any confirmation number. I called my bank and they have received no such credit from them. I call back and am hung up on repeatedly, I call a supervisor and am told that there was nothing wrong with laptop I sent back, which is just silly. He then tries to tell me that I will have to pay for return shipping and that I when their rep told me I would get a full refund, it was a "misunderstanding". Having at this point reached the limit of my patience I hung up and sought legal options. I contacted the Better Business bureau, consumer report, my lawyer, several online media for consumer advocate groups, and called my bank and opened a fraud investigation case against iBuypower. I notified them via email that if they did not refund me my full refund I would take legal action, being fully prepared to drive to California to sue them in small claims court. They ignored me, and still have not given me my refund. Finally on feb 1 I informed them that I will be referring this to my states Attorney Generals office for a fraud investigation as they now possessed both my laptop AND my money since 1/8/16 and have refused to refund me. As of 2/4/16 they finally paid me a full refund. This is what I had to go through to get my money back because they sent me a defective gaming laptop.

My advice: Stay the *** away from this company unless you want defective products, horrible customer service, and a great deal of stress.

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Cons:
  • Shipping time
  • Warranty loop holes
  • Warranty
Reason of review:
Poor customer service, defective merchandise, badquality, and shady business dealings.