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Ibuild app is a very shady company taking 2nd year fees without permission

Just thought I would let everyone know to watch out of Ibuidapp.com . They help you create and host apps for Android. I have used them for about 4 years. They used to be ok, in that if any fees were taken for ongoing hosting of an app due to their auto-renew feature and you let them know straight away they would refund the money. I also asked them when this happened a year ago to turn this feature off. On 25th February they took a whole years hosting for an app that I no longer require about $288 I let them know within 2 hours of the renewal that I did not want this app to be renewed and had previously asked for them to stop all auto renews, they advised me to delete the app and now say I would be billed after the end of hosting! I explained that I did not require the app and they are basically steeling my money for hosting I do not require that they can just turn off! After a long online chat where their virtual assistant was very rude (I'll copy below!) they offered to hold the fee for another app, I explained that this was not acceptable and they eventually said they would refer the matter to their billing department. That was 2 weeks ago and I still haven't heard anything. Not a trustworthy company just look at the online chat below...BEWARE! Live chat ibuild app pport stuart you have taken 12 months money for an app that I don't need Chat started Support joined the chat Support Hello stuart hello, I really need you to refund this payment stuart ? Support Stand by, please stuart ok Support Our specialists will answer you by email. stuart i have emailed 3 times and left 3 messages, i previously asked for all autorenews to be cancelled this is sharp business practice. I have had a good relationship with ibuild app up till now but wil certainly not use you again if you steal this money. I can't afford it! Chat rated Bad Comment submitted stuart everyone there is avoiding speaking to me this is disgusting i have been a client for years Support As it is clearly stated in our Terms of Use, you should have contacted us 5 days before the charge. stuart i did not know this would auto renew as we previously asked you to cancel all auto renews. My client has now confirmed that they do not want the app. You have basically stolen this money, we are a having a really hard time financially at the moment and we really need the money. stuart you are charging me for something that i don't need and don't want without my permission. This is sharp practice. stuart i have used you for many apps before and would again in the future but not if you steal my money Support Our specialists have just answered you by email. stuart how do you sleep at night thieves Support 1) We sleep peacfully 2) We are not thieves, as by using our services you had accepted our terms of Use. stuart You will loose far more business as a result of this i will contact every consumer group and forum stuart i have never in all my life of dealing with companies on the internet that is so unethical. I am also copying this chat so people can see your customer service manner stuart i have never in all my life of dealing with companies on the internet come across a company so unethical and so happy to blatantly offend customers Support As you've mentioned before, you would like to use our platform in future. We can freeze that payment and use it for activation of an app you will create in future, if you like. stuart thank you for the offer but right now i really need that payment back. I WILL use you again if you refund. Our cash flow is to the knuckle at the moment and we really cannot afford this payment. you can see that we obviously did not want to renew (I we had previously agreed with you to cancel all auto renews). We have the opportunity to try to sell more apps going forward which is more business for you but not if you don't refund. Would you rather have a partner and work with us on this or create an enemy? Support We understand your disapointment. We will transfer your request to our Billing department. They will contact you later. stuart is that confirmation you will refund?Please could you confirm? Support We will transfer your request to our Billing department. They will contact you later. stuart Thank you, but does that mean they will refund the money? Support They will contact you later. stuart But can you please confirm that your billing department will be contacting me to refund? Support They will see what they can do and contact you. stuart so definitely maybe almost certainly they will look into it? Please can you confirm that they will infact refund? I amkeeping a copy of all our convrestaion our records. Support As we wrote above, they will see what they can do and contact you. stuart Thank you. Could i ask for your full name please Support My name is Vyacheslav. stuart Thank you i sincerely hope this can be resolved amicably. Good bye
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ID
#1490685 Review #1490685 is a subjective opinion of poster.
Service
Ibuildapp Web Hosting
Pros
  • Year ago they were intrested in customer service
Cons
  • That they are taking your money without your permsision
Reason of review
Problems with payment
Loss
$281
Preferred solution
Full refund

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