Ibis Hotels Reviews

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Inflexible Policy

Had to cancel our stay on 21st December 2021 as the French Government stopped UK travel from 18th December. The hotel would NOT refund but gave us a credit note. I asked if we could transfer the credit note to another IBIS Paris hotel allowing us to add on another three nights in Paris probably in April 2022. The hotel gave us an emphatic Non. Contacted the All.Accor Group owners and they said it was up to each individual IBIS hotel as they were each owner managed. Will never use IBIS again or any of the group managed hotels. Can't get our money back, can't change hotel, really pathetic.

User's recommendation: If you want inflexible customer service then go and book.

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ID
#3245541 Review #3245541 is a subjective opinion of poster.
Location
New Southgate, England

TERRIBLE

TERRIBLE MANAGER RATS IN THE BACK YARD AVOID HOTEL manager always hiding and telling lies why is this allowed to happen the guests should not be treated in this terrible way the manager needs proper training
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ID
#3032080 Review #3032080 is a subjective opinion of poster.
Location
Hornsey, England
Preferred solution
change manager

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New Reviewer

They stole my money $1182.08 US

Delta Airlines mistakenly cancelled my flight. I called IBIS to cancel reservation. The woman desk clerk pretended to not speak English.(I knew she could because have stayed there before).Finance called to cancel in Nigerian (hotel was at airport Lagos Nigeria) and she hung up on him. This was deliberate. Lagos Air Port IBIS needs to give me credit for the $1182 to use there again or refund my money to my credit card.

User's recommendation: Do not pay in advance to this hotel.

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ID
#2469297 Review #2469297 is a subjective opinion of poster.
Pros
  • Convient and friendly
Loss
$1182
Preferred solution
Give me credit for a like 11 day stay at IBIS in Nigeria

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Will not give me credit for a booking I paid $1182.80 when I cancelled due to no fault of own

Delta cancelled a flight by mistake. I called and notified Ibis, the desk clerk pretended to not speak English. Finance called and she hung up on him. So they were notified and feel they should give me credit to stay there at later date due to this as I am remaking my air reservation whichDelta gave me credit for since their mistake.

User's recommendation: do not pay in advance to IBIS hotels.

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ID
#2469260 Review #2469260 is a subjective opinion of poster.
Location
Killeen, Texas

Ibis Hotel Accommodation Review from Istanbul, Istanbul

WORST TIME AT IBIS PARIS. ACCOR SHOULD BE ASHAMED. Below is the email I've sent multiple t During the whole period of my stay me and my friends have had problems. We are a group of 3 people and had reserved a triple room. All the problems we had are listed below. - 4th of April: We got here at 7h in the morning and couldn't receive our room because it was too early for check in. That was ok and we decided to pay for it at this time, leave and come back in the evening to get our room. We got back at 21h and found out our room was not available anymore. It was apparently given to another person because the hotel was full and we had to be reallocated to two double rooms.We only received the two double rooms at 23h. The process of receiving a room took 2 hours, late in the evening, and we had to wake up early the next morning.The receptionist who gave us the rooms told us, as we waited that we were LUCKY that the people in the two double rooms we received had left early, because if they had not, we would have no room at all and the hotel wouldn't know how to solve this problem.One of the rooms we received had a broken shower door. The receptionist told us that while she was cleaning the room, the door fell over her and it almost was a serious accident because the door is very heavy; Her advice was to 'take care' with it, as for the door not to fall on us and cause great injury. She also mentioned that the door has been probably like that for several days and was not fixed. The problem on the door was visible: Both joints that connect it to the wall were broken.In separate rooms, with 2 hours of delay and the fear of having a heavy glass door falling over us, we went to sleep.- 5th of April:We had to leave early in the morning and the hotel staff asked us to leave our luggage in the luggage room, in order to have a triple room when we got back.We came back at 1h30am (mid of the night) and had to explain to the different receptionist why we were there asking for a room. He spoke a very poor english and it took half an hour to explain the situation, for him to find the notes the previous receptionist left and give us the room.We got into the room and found out we only had 1 towel. I came back downstairs and asked for new ones (this was already past2amAs we prepared to sleep, my friend got up to the single bed to find out the sheets of the bad were completely dirty. They had several stains on them, and looked absolutely disgusting. We were so fed up with everything that happened, and so tired, we decided to just sleep the three of us in the double bed and complain in the morning. All of our period in the hotel was filled with problems, every piece that could go wrong went wrong, and most of the time it could have been avoided. Right now, we have had a horrible experience here, which set us in a situation that ruined our mood for the trip.
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ID
#662191 Review #662191 is a subjective opinion of poster.
Location
Istanbul, Istanbul
Reason of review
Bad quality
New Reviewer

Ibis Hotels charge 100%

I booked a room at the Ibis Hotel in London Greenwich but then had to cancel at short notice for health reasons. The cancellation fee was 100% which I complained about as after all, the Hotel was saving on expenses such as breakfast and they were also able to rent the room out to someone else. After both the Ibis Helpdesks here in Germany and in the UK flatly refused to help and confirmed the 100% cancellation fee, I contacted the Hotel direct but it was only prepared to Transfer the booking at an additional cost of £45. Therefore, take care when booking at an Ibis Hotel as they Keep your money even though they save expenditure when you cancel!
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ID
#491139 Review #491139 is a subjective opinion of poster.
Location
London, England
Loss
$250

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