Ibestbridal - Hopeless Rip-Off!! STEER CLEAR
Received this dress 13 days after expected, despite paying for rush shipping. The quality of the dress is hopeless! - Wrong material - Apart from the main shape none of it is true to the original design - Beading and sequins are wrong - Not even lace, just embroidered material and not even high quality embroidery at that! - Bodice is completely the wrong design...just like they made it up. The customer service throughout this process has been hopeless. Every time they replied to me it was with the same patronising "Don't worry, please be patient". - Website says they always send photographs of the dresses before shipping, which is why I chose this website. But after receiving the shipping notice they just said the factory was too busy to take photographs. - After they were late on delivering the dress I asked for a refund on the rush delivery fee. They said they would do it but I am still waiting....after 3 weeks! RIDICULOUS! HOPELESS AND INFURIATING!! I will never use this website again or recommend it to anyone. STEER CLEAR!!!
Ibestbridal.com sells knock-offs, not the real thing
Bought a designer gown from ibestbridal - specific brand & model. Same as pictured. Received after 45 days (was initially supposed to be 30) a complete knock-off, and poorly done at that. Different color, different sequins, totally unlike the designer dress. Not EVEN close. Now they have ceased all communications although they have a 'return' policy. They also provide a phone number that is out of El Paso, TX instead of China? Total rip off!! I researched all over the internet to see if there were any prior complaints in regards to this site and found none. The tip off should have been my inability to find a phone number and or address after a couple of days had gone by and my payment had not yet been processed.
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