map-marker Lutherville Timonium, Maryland

Lack of support and no responses

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The support person who was helping me with a problem that doesn't allow me to use their product Money Pro, stopped responding and I have haven't herd from her since 4/29. I have also asked for a refund of my purchase price multiple times both through her and on the site and have received no answer. The issue has to do with the acceptance of my OTX files in Money Pro. Since the product cannot access my financial institutions directly (another major problem which I did not complain about), I need to rely on OTX files that each institution produces to import data. Since I'm not able to use this product, I would like my purchase price refunded. Thank you Leon Josowitz
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Reason of review:
Poor customer service

Preferred solution: Full refund

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