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Resolved: IAccount has lost $100k in a wire transfer - avoid this company

Update by user May 25, 2018

I had to contact receiver bank. Get a proof from them showing the rejection of the wire and then send this document to iAccount.

Original review posted by user Apr 25, 2018
On 3/7/2018 I have requested an outgoing wire request numbered 180017****75 at iAccount plataform. iAccount has changed without my consent the message to the receiver. With that change the beneficary name on the message was excluded along with other important information. This change resulted in the receiver bank rejecting the transfer and returning the funds to the remmiter bank. This rejection was made by the bank on 3/19 and till today iAccount insists that they didnt receive the funds and that once they do they would credit to my banking account. The question is that while the receiver bank did show me proofs that the funds were rejected, including the SWIFT, iAccount refuses to initiate a formal investigation on this wire in order to properly provide me with any reason why they are stealing my money. This is a big loss to my company and they are not taking properly care of it. The representatives always question my information and dont understand that they have deliberately and without authorization changed the message on the SWIFT. I have sent them more than 10 emails regarding this issue and my money is still lost.
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Resolved
ID
#1241032 Review #1241032 is a subjective opinion of poster.
Service
Iaccount Money Transfer
Pros
  • Easy to use
Cons
  • Costumer service once a big problem happened
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Full refund

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