Over a month and my claim has not been processed. Every time I call, I get the response they are working on it.
I submitted a predetermination for hearing aids which was approved. I purchased the less expensive hearing aids (my mistake). I submitted claim March 29, they got back to me April 14 to say they needed page 1 of the receipt which I sent on April 15. It is now May 13 and they say they are still working on it. I am a senior.Ggeonit.
Inappropriate Customer service
Customer service from the phone is worst especially the ones that handle RRSP. Not very helpful as you can hear the sighs and deep breathing when you ask questions and before the guy give you an answer. He needs to be re-orientation in customer service manners and customer communication.
User's recommendation: Not a good Insurance to invest your money. You have to experience it to believe me.
Let the company propose a solution
PUTTING A DISABLED CHILD AT RISK
My employer switched from Great West Life to this company in December 2016. I am the single working mother of a 14 yr old disabled child who requires expensive medication. This company happily takes my benefits payment for coverage for both myself and my son, however, every time I have tried to fill a prescription for my son it gets denied. The pharmacy has been told EVERY SINGLE TIME that my sons coverage was terminated January 2, 2017. But they STILL KEEP TAKING PAYMENTS off my cheque as if he is covered. They also claim it is an "invalid relationship". THIS IS MY CHILD!!!!!!! Underage, disabled child. Who has now been without his medication for 3 day because I had to pay for it out of pocket last time and can't afford to pay for it again. Over and over I am told by the insurance company that my son is covered and the error is the pharmacys error, but the pharmacy gets told otherwise. The number the pharmacists call will not speak to me, and the number I call will not speak to the pharmacy. Then when you try to submit a complaint on their website, you get a childish page with an error that says "Opps that page no longer exists, good thing the site still does". HOW COMPLETELY UNPROFESSIONAL TO MAKE A JOKE WHEN YOU CLEARLY DO NOT ACCEPT COMPLAINTS THROUGH YOUR WEBSITE. The only reason anyone would speak to me today is because I demanded to speak to a supervisor and told them I am NOT getting off the phone until I do. I kept being told they would email the escalation and someone would call me, but my child has been without for 3 days!!!!!! This is mental health medication that he cannot go without for THREE DAYS!!!! I refused and said NO... finally a Supervisor named Alex came on the phone and when I wouldn't accept that this would not even start to be addressed until tomorrow he raised his voice and became quite rude with me. I am OBVIOUSLY upset because you are putting my childs well being at risk and then you have the nerve to become indignant with me??? This is enough for me to take this to Social media, my lawyer, anyone who will listen at my company, the media and to even look for a new employer. If I can't count on my benefits when I need them, why should I be paying for them? They never should have switched carriers, as it was clearly not in the employees best interest. Mine is only 1 of MANY issues we have had with this company in the less than 3 months they have been our provider. I have tried to get this resolved since JANUARY, and for this company and that supervisor to not care about the well being of a child, but continue to take money from me, is absolutely unacceptable.
Ia Financial Group Health Insurance
Reason of review
Taking money for benefits, but not providing them and putting my child at risk
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