i g Burton Reviews

Our Chevy Tahoewith less than 30,000 miles on itexperienced a total failure of a known recalled part, leaving us completely stranded on the side of the road. Because the vehicle was technically out of warranty, I contacted the sales department, who directed me to the service department.

After extensive discussions, the service manager agreed to reimburse us for the $400 repair cost.

I waited over a month for the payment to process.

During that time, a new manager took over the service department. Following another round of tedious back-and-forth, this new manager informed me that they would not honor the previous agreement

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It is completely unacceptable and shameful for a dealership to renege on an explicit commitment made by its leadership.

We are now unfairly stuck with the repair bill. When the time comes to purchase our next $70k SUV, it will absolutely not be from this Chevy dealer.

I am from Maine. I broke down in Delaware while traveling.

I had to purchase another vehicle from the dealership where my truck broke down. I bought a 22 Chevrolet Express with a diesel engine. The check engine light came on 2 times before I left Delaware. David at the dealership put his scanner on it and shut the light off.

He said, quote, 'It has something to do with the emissions,' unquote. When I returned to Maine, my new truck had to go directly to the dealership to have warranty work done on it. The cruise control stopped working. The exhaust engine brake never worked at all.

The windshield rubber is coming out at the top of the windshield, and they never did an oil change on it! I got a call from the dealership that is doing the warranty work telling me that a vacuum line that runs to the EGR valve for the emissions system was not plugged in. Delaware and Maryland have very strict inspection laws. Emissions are a big part of it.

If there's an emissions problem, the vehicle does not pass; it fails. This truck should not have passed an inspection. It should have failed the emissions test. According to Chevrolet, if the EGR valve is not connected, the vehicle uses more fuel and is prone to excessive soot buildup inside the intake of the engine.

So this truck should have never left Delaware. It did not pass their multi-point inspection that they claim they did.

It could not have passed if they did the emissions test. Because of the EGR valve not being connected, it would have been dispersing excessive exhaust gas into our atmosphere.