Tricia P Jau

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I had reorder my son jacket

Hypest Fit - I had reorder my son jacket
I had ordered a jacket for my son the order number is HF58678 I did receive the jacket but it was too small so I sent it back with a note inside and requested an XL in size but I never received the jacket and its been weeks now since I have sent it back.
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Loss:
$65

Preferred solution: Full refund

Krystal O Sck
map-marker Ironwood, Michigan

Lost package

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I had ordered a jacket in the past, and it took a little longer than I had expected, but I really liked the jacket. So I ordered another jacket in a different color. Had a completely different experience this time. It has been almost 2 months. I still have yet to receive my package. I've called or attempted to call customer service. There is no customer service! I've emailed numerous times and their response is your package is on its way. When I track the package, its still in China and USPS isn't even an option to track it! It's a complete scam!!
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Loss:
$60

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Flushing, New York

Wrong order number

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they did contact me back and said they were on there way to ship out the bomber jacket, but they gave me an order number and tracking number that did not go through. I tried it 5 times...nothing. I know its covid and everything but don't send me an order number and a tracking number that does not work. I paid off the whole amount today through sezzle so I am hoping to hear from them this week with the right order number and tracking number. Thanks Georgia Lugg
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LaQuinda G

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Verified Reviewer

WHERES MY NEW TRACKING NUMBER HYPEST FIT, I SPENT $200

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HORRIBLE. NO WAY TO CONTACT THESE PEOPLE, NO RESPONSE IS VIA EMAIL, NOTHING GOOD CAN COME FROM THAT AS WE KNOW, ONLY SCAMS!! It takes approximately 4 to 8 days for an email response. I ordered 3 items ALL medium. This "medium" could ONLY FIT A CHILD. HYPEST FIT VOWED TO REPLACE ALL WITH APPROPRIATE SIZE, HOWEVER WOULD NOT SEND PROOF OF A TRACKING NUMBER (why would you have to ask, reputable company would supply this basic information to any paying customer). DO NOT WASTE YOUR TIME, MONEY AND EFFORT. THEY CLAIM ITEMS SHIPPING NATIONALLY.... OK!!! RETURN ADDRESS IS CHINO, AND FURTHER MORE HELD AT CUSTOMS.
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Loss:
$200

Preferred solution: Let the company propose a solution

User's recommendation: COMPLETE SCAM ALERT....DO NOT SUPPORT HYPEST FIT

arti r Szx

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Verified Reviewer

No one is answering me back

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There is no one who respond to my call and emails.
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Loss:
$53

Preferred solution: Full refund

User's recommendation: not recommended at all

Anonymous
map-marker San Francisco, California

Wrong address for item purchased

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Customer service responded fast thru email thank you i got my refund back and made the purchase again with the correct address.... thank you hypest fit representative
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Maribel R Vnb

Need to Exchange and item is to big

I purchase and item for my 12-year-old son. And I order XL thinking that it was kids size. But its actually way too big is a Man size and I would like to exchange the item for a small size I don't want refund I just wanted to exchange please. Thank you!
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Cons:
  • Big prices

Preferred solution: Exchange for smaller size

Anonymous
map-marker Philadelphia, Pennsylvania

An order placed

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I have been in communication however, still have not received new shipment details for the replacement jackets that I ordered.
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Resolved
Wendy W Xof

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Verified Reviewer

Resolved: Buyer Beware!!!

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Updated by user Jan 06, 2020

Company agreed to send a replacement jacket after they were contacted by the Better Business Bureau

Original review Dec 31, 2019
I ordered a blue jacket from Hypestfit for my son. He received a blue jacket from another family member for Christmas so I emailed the company to see if I could change my order from blue to red. It hadn't even shipped yet. After several days I received an email that the jacket had shipped. Immediately after, I received a response to my email stating they do not exchange or return unless the item arrives damaged. I thought I must be reading it wrong! The company won't do any returns or exchanges? So I replied stating that I wasn't wanting a refund, I only wanted to exchange for a different color. Nope. No exchanges. What TERRIBLE customer service! Buyer Beware! If you order and it doesn't fit right, you are just stuck with it. Hypestfit better step up their customer service policies or companies who actually appreciate their customers are going to put them out of business!
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Pros:
  • Good prices
Cons:
  • Terrible return or exchange policy
  • Terrible customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Even exchange

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