Hyperion Auto Repair

Dont go here. Its in L.A.

on Hyperion Ave. dishonest mechanics. I am at my wits end. I've been using this place for around 3 years and recently the service has become abysmal.

I told them my engine coolant indicator was low and there was something wrong with my air conditioning. I also repeatedly asked them to tell me what the high pitched noise coming from my car is. I Said this right to Eddy's face. I pick up my car(late, because their phones no longer work and they couldn't bother to use other means to contact me), and the car is still making the noise.

I turn around and beg them to fix the issue.

The other guy in the office says it's related to the air-conditioning and it's my fault for not telling them about the air conditioning. He basically called me a liar by saying I never mentioned the air-conditioning! He wasnt even the guy I spoke to about the car. How would he know what I mentioned?It's offensive and an outrageous way to treat a long-term customer.

I was told that it's my job to diagnose all of the issues with my car.

I had to explain to him that I'm not a mechanic and I mentioned the issue already. They finally fixed the issue but only because I was sitting right there in the car when they fixed it.

Reporting anything about the car is like talking to a brick wall. They don't answer direct questions. They try to avoid them and rush you out the door.

I don't know if they aren't taking down notes or if the mechanics just don't read them but the issue you come in for isn't addressed.

And guess what? My low coolant indicator is still popping up! I called back twice and was told to bring the car back and that they didn't properly inspect the car the first time. That maybe it's a small leak that they didn't look for.

That was the whole reason I brought the car in!

They admitted they did a poor job. That it doesn't concern the owner that his employees can get on the phone and admit that they didn't address the issue is deeply concerning.

Instead of looking at the issue I specifically addressed, I was called a liar and they tried to sell me brakes and shocks.

This place is moving real shady lately, it's a shame. I will be finding another shop, hopefully with workers who aren't biased against single women and actually take our concerns seriously.