Hyper Arch Motion

I have written numerous emails. to resolve this issue.

about the shoes that I bought from you. I do not like them. They do not fit. They do not support my arch and they slide all around with the elastic top..

The ankle bone is pressured. by the height of the shoe around the ankle. all the way around the ankle. It's uncomfortable, as well.

These should not be sold as unisex. as the height of the shoe all the way. around my ankle comes up too high. and digs in under my ankle bone and over my arch.

I've done everything I can to try to find customer service that can help me find my order number. because you can't make a return without your order number, and there is no one available at your establishment to help me find my order number. It's not in my email. and I'm pissed.

I'm about to go on social media.

including X. and let everyone know your customer service. is less than any help at all. I've written emails.

I've got no responses. and I don't like the shoes fit for me. The hype the guarantee, the words you use do not equate the price I paid for these shoes. The heel pdas push my foot too far forward as well, so the arch does not line up, Simply, not for me.

I wear everything from Skechers to Adidas to Asics. to New Balance. To Keens and Merrill's, Nikes and Birkenstock. And these are just not superior.

I walk every day at ;rat a mile or 2.

and these do mot hold my foot on the platform either. Too tight around the ankle and too loose in the toe box, for me.

I would try another style but not if they are sold as unisex.I want a refund.

I have no order number, so I cannot even fill in this form. You see?

I need a number to call to get my order number!!! and iGit cannot be found.

This is so messed up.. they have a guarantee..

free returns. and or refund if they don't fit. But there's no way to access the return portal unless you have your order number, which I cannot find. And there is no phone number to inquire with them what my order number is.

There is no helpline. not even a chat available. That's just Rinky *** They have a shoe fit guarantee And these shoes do not fit me. in any way.

I like the looks. I like the material. I like the quality. but they do not fit me and I cannot access the return portal.

without my order number. And they are not available to help me find it.

Buyer. Beware!

I bought a pair of shoes. They did not fit.

I asked for a refund. They offered to exchange them for a different size. I said I wanted a refund. They then offered to have me keep them and they would give me a partial refund.

I said I wanted a refund. After several days, they sent me an email saying I could fill out a form requesting a refund. I did so. They then sent instructions for returning the shoes, which I followed.

After a week, I checked for a response. No refund. I checked my tracking and found they had received and signed for the shoes. No refund.

I sent an email inquiring about my refund. No response. I sent another email asking about my refund. No response.

I then sent an email saying I would be writing to the Better Business Bureau and posting on social media if I did not hear from them. No response.

Finally, after I did as I threatened, they responded by arguing that I hadn't let them know what I wanted and demanding proof that I had sent the shoes back. As of now, still no refund.

Do not buy these shoes unless you plan to keep them, irrespective of whether you like them or if they fit. I ordered these shoes based on the sizing guidelines offered on their website.

They were too large. I requested a return. Despite the fact that they advertise free returns, it took three emails to convince them that 1) I did not want the shoe in a different size, 2) I didn't want a different shoe in the same size, 3) I didn't want to keep the shoes and get a refund for 25% of what I had paid. I simply wanted to return them.

They finally sent me a return form, which I filled out. I shipped them and waited. I didn't receive credit for the return. I wrote three more times with no response.

I know they received my return because I have a UPS receipt stating that the company accepted it. As of this moment, I am owed the entire cost of the shoes and have nothing to show for it.