I called Ottawa Hydro this morning. What a farce! First, I couldnt get an option to speak directly to Customer Service. So in frustration, I press any number and finally was able to speak with someone. I explained that in the last few months, the minute there is any kind of wind, we run out of power in the village of Edwards. So the answer I got is that it may be in a junction box but since I wasn't experiencing a power outage, he could not send anyone out. I then asked him to look up previous outages to see what had been the problem. I was told that he couldnt do that because, once resolved, it disappears from the system. So, when I pushed some more to speak to someone higher up, he said that would be of no use since I was not experiencing a problem. I then told him that when I did call Sunday morning, once I pressed the #1 to indicate I was without power, I was told that this has been registered and I was disconnected. He answered that this was the way the system was designed. I then ask to obtain the direct Power Outage line and was given the phone number. I can assure you that the whole neighborhood will get this number. Brace yourselves for a flood of calls when the next power outage takes place... because it will. Was really disappointed with this conversation. Obviously, someone from Hydro Ottawa should be verifying the cause of these multiple power outage. Not impressed. Lucie Régimbald - 8764 Mitch Owens Road, Edwards, ON
User's recommendation: We need to push to get issues like ours resolved - we should not have to deal with this in 2021 and with all the modern technology available.