Hydro Ottawa
Hydro Ottawa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hydro Ottawa has 1.0 star rating from 2 reviews and consumers are mostly dissatisfied. Reviews flag high price level, billing and refund/cancellation policies, and frequent email flooding and outage response problems.
Key Takeaways for Future Customers
- Check Hydro Ottawa reviews and ask about billing, refunds, and paper invoice options before signing up.
- Expect to use outage or emergency lines for urgent issues and prepare for slow customer service response.
Negative Feedback / Risk Areas
- Frequent unwanted emails and no opt-out options reported.
- Phone staff described as unhelpful or rude and poor outage follow-up.
- Complaints about billing practices, exchanges, refunds, and high charges.
Positive Feedback
Some customers note quick, knowledgeable responses resolving specific power issues and helpful guidance during outages.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hydro Ottawa has 1.0 star rating from 2 reviews and consumers are mostly dissatisfied. Reviews flag high price level, billing and refund/cancellation policies, and frequent email flooding and outage response problems.
Key Takeaways for Future Customers
- Check Hydro Ottawa reviews and ask about billing, refunds, and paper invoice options before signing up.
- Expect to use outage or emergency lines for urgent issues and prepare for slow customer service response.
Negative Feedback / Risk Areas
- Frequent unwanted emails and no opt-out options reported.
- Phone staff described as unhelpful or rude and poor outage follow-up.
- Complaints about billing practices, exchanges, refunds, and high charges.
Positive Feedback
Some customers note quick, knowledgeable responses resolving specific power issues and helpful guidance during outages.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Email flooding and autocratic changes and no options for other service provid
- - The company floods my email.
- - I have sent all their mail to the trash with a rule in my email program.
- - Emails with a DO NOT REPLY header go to trash.
The company keeps flooding my email. I have sent all their mail to the trash with a rule in my email program.
If they send me any email with a DO NOT REPLY header, it goes to the trash. Any email that I cannot respond to does not deserve to come into my inbox.
User's recommendation: NEED PAPER INVOICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBureaucracy good for them but not for us.
- - The company floods my email.
- - I delete all their mail with a rule.
- - DO NOT REPLY emails go to trash.
- - I won't accept emails I can't respond to.
The company keeps flooding my email. I have sent all their mail to the trash with a rule in my email program.
If they send me any email with a DO NOT REPLY header, it goes to the trash. Any email that I cannot respond to does not deserve to come into my inbox.
- Monopoly
User's recommendation: ask for paper invoices
Very bad customer service
The staff on the phone are nonchalant and even rude at times. Extremely unknowledgeable and asked me to contact an electrician to find out basic information about my Hydro Ottawa account!
Preferred solution: Let the company propose a solution
User's recommendation: not much you can do if your area is serviced by Hydro Ottawa!
I have no problems at all in fact this is a complement to Hydro Ottawa for their very quick response. Much appreciated. And very knowledgable advice which eventually resulted in everything working wor
- - Half the power was out in the house; the AC was off.
- - Hydro Ottawa: no outages; power into the house; no charges for non-working appliances.
Half of my power was off in the house including AC in the house was 80. I called Hydro Ottawa to ask if there were any power outages and they replied there was not.
They explained that the power lines indicated power going into my house and that I would not be charged for any appliances that were not currently working. This was very good knowledge and customer service.
It was explained that it probably was an internal problem with wiring. I think them very much for their assistance and proceeded to head to contact the people in my co-op who handle emergency situations
User's recommendation: Don’t be afraid to fall Hydro Ottawa they will respond and if it is an urgent matters such as a heat wave an air conditioner please do not be afraid to use the emergency line
Ottawa, Ontario
Power Outages
- - No direct customer service; had to press numbers.
- - Past outages can't be looked up; resolved outages disappear.
I called Ottawa Hydro this morning. What a farce!
First, I couldnt get an option to speak directly to Customer Service.
So in frustration, I press any number and finally was able to speak with someone. I explained that in the last few months, the minute there is any kind of wind, we run out of power in the village of Edwards.
So the answer I got is that it may be in a junction box but since I wasn't experiencing a power outage, he could not send anyone out. I then asked him to look up previous outages to see what had been the problem. I was told that he couldnt do that because, once resolved, it disappears from the system.
So, when I pushed some more to speak to someone higher up, he said that would be of no use since I was not experiencing a problem.
I then told him that when I did call Sunday morning, once I pressed the #1 to indicate I was without power, I was told that this has been registered and I was disconnected. He answered that this was the way the system was designed.
I then ask to obtain the direct Power Outage line and was given the phone number.
I can assure you that the whole neighborhood will get this number. Brace yourselves for a flood of calls when the next power outage takes place... because it will.
Was really disappointed with this conversation.
Obviously, someone from Hydro Ottawa should be verifying the cause of these multiple power outage. Not impressed.
Lucie Régimbald - 8764 Mitch Owens Road, Edwards, ON
User's recommendation: We need to push to get issues like ours resolved - we should not have to deal with this in 2021 and with all the modern technology available.
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“Double your bill one month. Back to normal next month. No explanation. No other option so eff me I guess.“
Burlington Hydro
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