Jennifer L Xat

Very bad customer service

The staff on the phone are nonchalant and even rude at times. Extremely unknowledgeable and asked me to contact an electrician to find out basic information about my Hydro Ottawa account!
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Preferred solution: Let the company propose a solution

User's recommendation: not much you can do if your area is serviced by Hydro Ottawa!


I have no problems at all in fact this is a complement to Hydro Ottawa for their very quick response. Much appreciated. And very knowledgable advice which eventually resulted in everything working wor

Half of my power was off in the house including AC in the house was 80. I called Hydro Ottawa to ask if there were any power outages and they replied there was not. They explained that the power lines indicated power going into my house and that I would not be charged for any appliances that were not currently working. This was very good knowledge and customer service. It was explained that it probably was an internal problem with wiring. I think them very much for their assistance and proceeded to head to contact the people in my co-op who handle emergency situations
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User's recommendation: Don’t be afraid to fall Hydro Ottawa they will respond and if it is an urgent matters such as a heat wave an air conditioner please do not be afraid to use the emergency line

map-marker Ottawa, Ontario

Power Outages