terri h Vzl

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Verified Reviewer
| map-marker Hollywood, Florida

Horrible Experience

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Updated by user Feb 28, 2024

NEVER EVER EVER EVER WILL WE USE HYDE HOLLYWOOD BEACH!!!!

Original review Feb 27, 2024
Rude Staff, Elevators are at best awful, room was dirty, no coffee, no ice, had to take stairs 12 flights due to high demand elevators, staff got into elevator and could bypass where you were going to take them to their floor. King bed made noises every time you moved. Floors were dirty and sandy. Made us pay $120 to clean room. $364 room rate came to $650 in the end. No respect as a customer at all. I wrote a review and they took it down. No swear words. Just spoke truth. They took it down!!!
View full review
Loss:
$120
Pros:
  • Beautiful location
Cons:
  • Elevators were awful too many people not enough elevators
  • Room was dirty no ice no coffee master kind bed squeeked
  • Had to take stairs to ninth floor to get ice in restaurant

Preferred solution: Full refund

User's recommendation: Don't' stay here!!! It's not a hotel, it's a condo of 48 floors

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