Hyatt Vacation Club

Hi, unsure if your usual booking wait time is 1 hr, but considering all the notifications about needing to book early and that your website says there's availability, this honestly surprises me. Is this normal for Hyatt Vacation Clubs?

But it certainly isn't for Hilton. Hopefully, someone reaches out.

Good Evening,

We have requested to speak with a supervisor in several correspondence verbally and in writing as we were told to do. W also was told that we would be contacted by a supervisor to discuss our financial concerns due to ongoing medical issues As of today, Tuesday, 5/13/25, we have not spoken to anyone. We continue to receive Past Due Notification from you on our account, even after we have shared our issues.

We have sent Tasha Ochosa email, Tasha.Ochosa@***.com, as requested and had verbal conversation with her.

My 360000pts need to be deposited to Interval but they cant help me bcz the Hyatt didnt enable that function. My points accrued are not showing to be deposited to II.

I have been at this for days spending hours a day.

Today is the last day, it will be expired 12/31/24 and sheer reason is Hyatt didnt do its job. It is a nightmare!

We have been owners of the Welk Resort for 20+ years. We bought into the HVC thinking it was the right thing to do.

Unfortunately, things have gone from bad to worse. Customer service is non-existent.

No one will listen, no one helps or cares. Their only interest is selling.

we bought into vacation club contract # 50-1**** our name is Robert and Patricia Gallegos. Our sales man is Reza Movassaghi lead # 1-211**** We have call his # 928=2043*** * times and left messages with NO RETURN CALL.

Ihave call 3 1800 numbers and no one can fine me in your system.

1800 23*-***4 1800 3**-**49 1800 ***-*824. You put a lot of emphasis on CUSTOMER SERVICE we got NO SERVICE..We signed 50 pages of contract and cant fine any address or phone # .We have a one pay but no where to sent the 10,712.25 Please call bob at 818-669-****.

Hello. I bought a 4-day, 3-night Hyatt Vacation Club reservation, open-ended, last September on 9-14-23 for the Hyatt in Carmel.

I have been trying for 2 days to reach someone in activation to book a suite, hopefully in mid-September. No one answers the phone, at either 800-417-**** or 888-223-****. My reservation # is 204****. I have called 5 times in 2 days and waited on the phone for 10 minutes each time.

I also left two messages asking them to call me back at 612-799-****. Can someone please return my call?

Hello Team,

Around 2 pm, 12/31/2023, I started trying to transfer my Hyatt expiring points. I went to Hyatt Lounge to deposit my expiring points from Hyatt into Interval International.

Once on the site it states I have 0 points to transfer. In the upper left corner there is an alert that states: "Deposits to Interval International of expiring Platinum Points must be completed before 9:00 pm PST on Dec.

31, 2023." It's well before 9 pm, but my points are gone. Please assist me in correcting this matter.

Thank you,

Daniel L Morgan, Sr

I waited way too long to get a representative and then my questions were not answered fully. I have many points with Interval International but the only way to use them is to set up an exchange and move points from Hyatt to interval, despite fact I already have points in Interval.

Interval doesnt know how Hyatt vacation club conducts business and same for Hyatt. Its very frustrating to get a vacation exchange set up.

Hyatt vacation club membership support is an oxymoron

no Support no communication no access. No one takes responsibility.

This company lacks the fortitude, professionalism and resources to support their platinum guest and membership

Stay away from this timeshare company they have several lawsuits against them

Beware, owners checking into the resort are gifted various items to attend a owners update. I was offered a $250 Visa Card and was told they were currently out of them but would mail it to me once they came in.

This was July 9th. Fast forward to July 22nd. I get an email from Welk Gifting letting me know that I have until July 31st to use the Visa Card because they are no longer working with BofA.

Since I have not received the Visa Card yet, I have called and replied to the email twice now and no one answers. If you go to your owners update, dont leave without getting what was promised.

Hello I booked last year and paid$199 for Lake Thao vacation with time share presentation . I totally forgot.

I think its still active.

Please check and cal me back at 510-938-****

Thanks

Dinesh Mohole

Dinu626@***t. Net

I can't get ahold of anyone to make a simple change. I have been told at least 4 times that I would receive a call back from this company.

I have no complaints, I just called to see if I could use the pool, get a membership, maybe see if there is a gym

We received a confusing letter in the mail and i would like to speak to someone about the letter. I dont understand what the letter says.