Hyatt House
240
CLAIMED LOSSES
5
TOTAL REVIEWS
Hyatt House Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
I had a horrible stay and have not been contacted by the hotel
The website said complimentary parking. When we got there they changed us almost $200 for park and 1 of the 2 vehicles was only there for a few hours then we had to wait over 1½ hours to get checked in. Got to the room and there was trash under the sink and a used filter in the coffee pot. Tried to shower and the faucet shot off and sprayed everywhere so they transferred us to a different room at 9pm that was a lot smaller and nothing like we booked so had to be transferred again finally got into a suitable room around 10:30pm tried to shower and the drain was clogged and every day after that I had to go to the front desk to get my cards reactivated...if I knew it was going to be like this I would have saved $1000 and stayed at the red roof inn...at least I would have expected it
User's recommendation: I would look elsewhere
Diana D Krc
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belmont, California
Worst manager ever!!! And hotel!!!!!
I was staying at the Hyatt House in Belmont, ca. I was checked in (obviously) and decided to extend my stay. I did so appropriately on the same website I made previous reservation. I informed front desk of extension... to which she asked me for. $500.00 deposit!!! I explained I already deposited the night before., and it was only $100. I asked why and she said it was Policy. Never had this happened to me, and I worked at crowned plaza for 6+ yes and stayed at this hotel many times. This was not the policy. The manager came out, yelled at me, canceled my reservation for the extended night, and black listed me all together at this hotel!!! FOR NOTHING!!! All she has to do was extend my night?!? I lost money that night as well because it was non refundable through expedia.. it whoever I booked with. I couldn't believe my ears. So rude, and wrong. Disappointed.
Loss:
$240
Pros:
- Nice rooms
Cons:
- Everything else not up to par and customer service is awful
Preferred solution: Off the blacklist
User's recommendation: Don't book here
Anonymous
Los Angeles, California