Husqvarna Viking Reviews
Husqvarna Viking Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Husqvarna Viking has a 2.8 star rating from 3 reviews. 50% of users would likely recommend. Consumers are mostly neutral and the rating distribution is evenly split between unfavorable and positive.
Key Takeaways for Future Customers
- Husqvarna Viking reviews note medium price level and value of discounts and special offers.
- You can sometimes reach a helpful human and get quick warranty help.
- Expect to research local repair shops before needing service.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or no response and long hold times for customer service.
- Reports of repair shop closures and long repair waits causing recurring issues.
- Problems with parts, manuals, and software access causing frustration.
Positive Feedback
When reached, support can be helpful and users praise the machines and available assistance for upgrades and warranty work.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Husqvarna Viking has a 2.8 star rating from 3 reviews. 50% of users would likely recommend. Consumers are mostly neutral and the rating distribution is evenly split between unfavorable and positive.
Key Takeaways for Future Customers
- Husqvarna Viking reviews note medium price level and value of discounts and special offers.
- You can sometimes reach a helpful human and get quick warranty help.
- Expect to research local repair shops before needing service.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or no response and long hold times for customer service.
- Reports of repair shop closures and long repair waits causing recurring issues.
- Problems with parts, manuals, and software access causing frustration.
Positive Feedback
When reached, support can be helpful and users praise the machines and available assistance for upgrades and warranty work.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mechanicsville, Virginia
I am looking for a repair shop near me....
- - 6-week repair delay at Halo Inspirations VA for a Viking sewing machine.
I am looking for a repair shop near me. I live in ***
There is a shop that says they can repair epic 3 but I have been waiting for at least 6 week.
the name of the shop is Halo Inspirations in *** VA. Is there anywhere else that might work on my mach.{
Please I a have the same problem over and over with the stiches not catching on the back - no sewing for 6 week. I want to sell my Viking and move away from your band I am so upset.
gone back for repairs and I keep having the same problem with in months in getting it back. I need to talk to someone in person.
- Have very great idea
- There is on longer support
Preferred solution: I want to have a local dealer near me.
User's recommendation: No repair shops anymore.
Peoria, Arizona
Warranty work on refurbished opal 670 machine
Got access quickly customer service rep was very helpful got what I needed help me with multiple options for repair
User's recommendation: Great
Amarillo, Texas
Embroidery unit will not start the embroidery
great!
Wonderful help, did not even laugh at me for operator! Was a little put off by the name because I was not pissed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeeded 5D program and hasp drivers and password to upgrade to Windows11. Gave me everything I needed.Need my password
Got the program up and running on a new laptop. Had to search the internet for a while to get the contact I needed. Then they were very helpful.
User's recommendation: The help is there when you find it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Springfield Town, Massachusetts
Unhappy
- - Purchased epic2; store changed ownership.
- - Received case; embroidery arm missing.
- - Paid $120 for case; foam insert still missing.
I purchased an epic2 from my local shop. It was right after the store changed ownership.
I received the case for the machine but not the embroidery arm. They finally ordered me a case I paid $$120.00 for but NO foam insert. What good is it!!!
Now Im trying to get the foam insert!! Unbelievable
I need HELP.
Laura H
- I be love their machines i have 5
- None so far
Preferred solution: Foam for my embroidery arm case
Leawood, Kansas
Customer service
- - Waiting for a response after several requests over weeks.
- - Have not heard back from Husqvarna.
- - Customer service has been poor and hard to reach.
Still waiting for a response have not heard from 3 request in the last couple of weeks, no comment yet because I have not heard or had any response from several of my request. I will leave a response once I hear from Husqvarna.
Surely a couple of weeks is plenty of time for them to respond. so far customer service has been poor and very difficult to get a hold of anyone that can assist me with my issue.
User's recommendation: No comment yet frustrated with no response
Emporia, Virginia
Question about software
Asked with help fo 4D software and was told too go to website I received an email and went to that site and it said it was not secure I was concerned about downloading the Java script.
Emporia, Virginia
Question about software
Was put on hold and no one came back to the line for 45 minutes. Called back and couldnt get through for over 30 minutes.
User's recommendation: Be prepared to wait a long time for customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t change the lightbulb in order to sew over the needle. If you have no light how can you sew difficult to change.Tried do use your rubber sheets tool which was totally ineffective. Repair people h
- - Can't change lightbulb over needle; manual instructions fail.
- - Three Husqvarna Viking users are upset and will file complaints; tool is worth less.
Can't change lightbulb over needle. Your instructions in the manual do not work.
There are three of us with Husqvarna Viking machines and we are all angry very angry and will file complaints. Your tool is worth less I said worth less
- Could talk to human at husqvarna viking manufacture
Preferred solution: You need to have another tool to take the lightbulb out over the needle. One consumer suggested superglue in your tool
User's recommendation: Never keep the machine long enough to have to change the lightbulb over the needle
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