False advertisement.

Hurst describes a brokerage boat by saying things that are untruths. If you are from a fair distance and you act based on their words you may suffer undue expenses to find out you will literally be responsible for excess costs totaling in the tens of thousands of dollars. When you realize the issues and you confront Hurst they hold you deposit and force you to accept the deduction off your deposit or try to sue them. I lost almost $3,000.

User's recommendation: Do not trust Hurst.

View full review
ID
#1817048 Review #1817048 is a subjective opinion of poster.

Hurst Marina - Boat Review from Scarborough, Ontario

I have purchased 3 boats from Hurst, the latest a brokerage boat in December 2015. Hurst has always been a top notch company to deal with. They do what they say they are going to and provide the very best service. I have recommended them to friends who have had the same experience as I have.
View full review
1 comment
#1836687

They must have changes. Because this winter I purchased a brokered boat from Hurst Marine, it was a very unsatisfied experience.

They lied about the boats condition, and when I paid a surveyor to survey the boat the items and comments were far from what Hurst said. I asked for a quote to do the necessary repairs and it amounted to more than$10,000 plus, plus. I discussed those costs with Hurst and could not come to a negotiated settlement. The conditional deal aborted.

When I requested my deposit to be returned they hit me with a $1,200 bill for opening the boat to be surveyed and the cost to do the quote.

To say the least I was very upset. They told me I was unreasonable!

ID
#814934 Review #814934 is a subjective opinion of poster.
Location
Scarborough, Ontario
Reason of review
Good quality

Do your Due Diligence

I purchased my boat from Hurst, they brokered the deal - it was a used boat. Docked my boat there for four years. Had all the service done by them, with the exception of new canvas. The consistently charged more than there estimates - so check the quote against the invoice if you get service. They also brokered the deal when I sold the boat. Be aware they are on the side of the buyer and will do anything and everything for the buyer, not for you, the loyal customer. They are just looking at getting their broker commission and are not concerned about getting you the best deal. As they say buyer beware.
View full review
ID
#544868 Review #544868 is a subjective opinion of poster.
Location
Ottawa, Ontario
New Reviewer

Boat Repair - Hurst Marina

I took a fishing boat to go in for repairs this summer to Hurst Marina on the Rideau. The service of the the technician was good however be aware that they will charge you far more than the competition. They "bake" in $60 for a water test fee and another $60 for launching your boat in the water on a launch they own! This information was not on the invoice. The bill based on research afterwards was 30% higher than it should have been. I have heard similar complaints from others afterwards. Be aware that they charge way too much.
View full review
3 comments
#1343370

They will promise you any thing to make a sale , but don't believe it , if it is not in writing it will not happen . All of there charges are from the " Ala Cart " Menu , Do not assume anything , make sure that they tell you what is and what is not included in the price quoted for the service requested .

And the sales dept. will always show there trade in Boats before yours , don't be nave , be cautious .

#347423

I would be very curious to see what they charge you. To make things "right" they offered me a 10% discount to store my boat there.

I declined their half-hearted attempt indicating that I would not know what other costs would appear. Looks like they did it to you too.

#347050

I am keeping my boat there for the winter and I just found out I am not allowed to winterize my own boat ( water system). This is wrong. They say it is because of their insurance but I do not believe them.

View more comments (2)
ID
#260555 Review #260555 is a subjective opinion of poster.
Location
Ottawa, Ontario

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article