Educate others

Huntwood Industries - Educate others
Huntwood Industries - Educate others
Huntwood Industries - Educate others
Got our cabinets last week, arrived damaged on some of them, all the bottom cabinets that weren't falling apart were the wrong color. Also materials used are nothing like what was shown to us in the showroom, paid a premium price for particleboard not wood that we had...
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ID
#4113001 Review #4113001 is a subjective opinion of poster.
Cons
  • Inferior products
Preferred solution
Price reduction

Did not honor the warranty

We bought our brand new home in 2016. Moved in on December 1, 2016. Our brand new Huntwood Sapalle cabinet doors came with a manufacturers defect that showed up 6 weeks after we moved into the house. The corners of the doors started to separate. They said it was a glue problem. All 47 cabinet doors had to be replaced. The second set of doors had the same problem, the corners started to separate on several doors. All 47 doors were replaced again in October 2017. The third set of doors were installed and so far the original DEFECT has not developed. However, 2 doors are 1/8 inch wider than they should be, so they don't close. One door overlaps the other. Two other doors have nicks and scratches. (Note: All 47 doors were shipped in a box with nothing separating them, just wood on wood). Since October (It's now February) we've been working with the distributor to get these four doors replaced. Just learned today that the manufacturer, HUNTWOOD has refused to replace the doors under warranty. Unbelievable! We will have to either have the doors planed to fit, or order new doors at our expense. Simply horrible service.
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ID
#1182445 Review #1182445 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution

Unbelievably bad experience

UNBELIEVABLY BAD EXPERIENCE WORKING WITH THIS COMPANY! After originally planning to work with a competitor of Huntwood, we switched to Huntwood for cabinets for a high-end investment property, because time was of the essence for us and Huntwood said they could deliver their cabinets about 1-2 weeks sooner than their competitor could deliver. We ordered the cabinets, paid 100% in advance, and were told the cabinets would be delivered on August 23rd. We also arranged for Huntwood to install the cabinets. On August 23rd we were informed that the factory would not release the cabinets, because we had not yet paid for the installation. We quickly paid, and the cabinets arrived one week later than expected. At the installation, we found that the cabinet we had ordered for a built-in microwave was wrong and had to be re-ordered. Today they informed me that the correct microwave cabinet will be delivered and installed on October 5th, which is fully six weeks later than promised and much later than the competition would have delivered. In addition, spice drawers were installed extremely poorly and do not glide open smoothly, the kitchen island was not installed straight, and some of the trim is not colored like the rest of the cabinets and needs to be touched up by the company. What a disaster this company has been.
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ID
#923162 Review #923162 is a subjective opinion of poster.
Location
Bellevue, Washington
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Let the company propose a solution

Not Very Good Quality