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I dealt with the First Merit bank for over ten years!. I considered First Bank friends, the branch I banked at was polite, friendly and great!. I knew the tellers so well, we exchanged conversations about our life and theirs. It was Wonderful! Then comes along sucky Huntington Bank! That was the beginning of the for me!. I was hung up twice or maybe three times! Ironically, Huntington took off First Merit only three days ago. I was hung up twice...
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I've tried all week to speak with someone in online banking regarding Quicken. It just doesn't connect to their server. They even have a Quicken *** and option in their system, great right? Not really, you stay on hold for 20 - 60 minutes at a time only for a random customer service rep to answer and say that they know nothing about Quicken. I've heard that "my call is very important to us" about 972 times this week and their hold music sounds...
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1.0
I didn't like
  • Nobody ever answers the phones
#1012882
I am so disappointed with Huntington. The level of confusion, misrepresentation, and poor online customer service have caused me and my family to suffer. As a bank, Huntington is not dependable, their representatives are not unified. The use of technology is inconsistent with what they advertise (You do not have 24 hour/7 days a week customers service. Aren't your online users your customers also?) . I want to close my accounts ASAP, and my...
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#1010607

Short Review for February 22, 2017

#1012443
1.0
Was on hold for 47 minutes until my phone died thanks huntington u suck and i will go elsewhere
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Short Review for January 30, 2017, pc_service

#999790
3.8
I have a mortgage through hunington and my mortgage officer was not that knowledgeable and told me alot of things that were not true. And getting an escrow analysis was like pulling teeth. Someone from customer service would tell me one thing and transfer me then that person would tell me another. If it wasn't for the great rate I wouldn't of went with hunington
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Huntington Bank Customer Care Review

#985090
1.0
This bank closes more than my grandparents' front door. I can't receive deposits on time due to the bank closing for every American holiday know to man, even Arbor day. This bank is a real joke and I'll be extracting my funds the day they post which has taken five days now, and closing my account.
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Huntington Bank Customer Care Review

#977699
1.5
Fraud on account not helped
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I am currently on the phone with them for over 20 minutes. Each time I call I got different answers. The lady I talked to interrupted me couple times and was rude. This bank is very incompetent. I paid my monthly payment on time. I was told my payments went to my principle and she could not adjust it. I did not ask my payment to go to my principal. All I have done was make my monthly payments. Now I am told I owe them money+ late fees. HOW IS...
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Had a car loan with first merit that was charged off. I was only 2 months behind and they stole 3500 dollars out of my account. I was only passed due for 750
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Anonymous

Anonymous "Only" two months behind pretty much sums it up here. You "stole" two payments from them but that doesn't seem to bother you at all. Instead you decide it's their fault for ...

2.5
#1001443
had spoke to a representive to stop auto payments and they paid them any anyhow now in overdraft and dont have money to pay into account as they paid bills i asked to stop payment on and then unfortunately you have to continue to pay over draft fees. when i was also told that me the companies try to resubmit with a different amount and and that it would be covered and that they should just fall off the next am and low and behold they paid them...
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Anonymous

Anonymous That happened to me after the account was supposed to be closed

So in Aug of last year i was looking at switching banks due to the one i had closing, so i looked around and saw Huntington bank had a promo that if i opened an account and met the criteria they would deposit $200 in to my account, so i signed up. with in the first week i had discovered that the account was not setup through the promo, so after calling customer service i was sent a coupon for the promo and took it in to the local branch for them...
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2.3
I didn't like
  • Not following through
#996739
Today, Huntington blocked my debit card for no rational reason. They said they did it because I had charges from different cities, but all the charges were from sources that I had as regulars on my card (my mail order pharmacy, a renewal on my anti-virus software, etc.). They could easily have phoned me to check if the charges were legitimate. But instead of calling me and letting me know they needed verification, they blocked card entirely....
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alexkrislov

alexkrislov Just an update here: Huntington never returned my calls or contacted me in any way.

On Jan 11, I contacted Dre (spelling or possibly phony name issues) concerning a problem with my account. After being put on hold many times and much teeth gnashing he said that the problem appeared to be with First Merit's system. I asked him for some information that I desperately needed and he said that it would be emailed out and that First Merit would contact me. To date neither has happened. Your customer service is deplorable. From your...
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In spite of the fact that I have deposited many checks for my son, the bank decided arbitrarily to put a one week (not including the weekend and holiday) hold on a check for about 2,100. They said it would take 3 to 5 days so I let it go but today, the 4th day, I got a letter in the mail saying it would not be released until next week because they couldn't verify the payee (my son who signed it over to me). That makes the wait ten days because...
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Anonymous

Anonymous Bank was actually making an exception for you as they are not obligated to accept the check not payable to the account owner.
How about your son having his account or you a...

1.4
I liked
  • Them in the begining
#990565