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WE have had our blinds from a reliable dealer, interiors retail store in santa fe , new mexico We have loved the blinds when they fun ction normally..for 1 year. Two or three times in the last year we have had a few adjustment call outs.. and one major...
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#1044589
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We have been a dealer for Hunter Douglass for 20 years. they force us too buy books and samples we may not even want or we loose the discounts and on top of that IF we do not buy the program the close the account forcing us too fight for parts and difficult too service...
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3.5
#1043522
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Hunter Douglas - Don't buy into the claim of lifetime warranty - it is false.
i purchased very expensive silhouette shades for my home. Part of the buying decision was the lifetime warranty for replacement of defects. The glue that holds the inside panels to the outside sheers has come off and some of the inside panels have fallen. Hunter...
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Anonymous
Anonymous

I would love 12 years...we got one and they are being pissy about a c Ailey rotor or some part that has not in anyway been abused

Anonymous
RT

HD will not honor my lifetime warranty, either. They now claim my lifetime warranty is only good for 7 years on their defective pull-cord system. The pull-cords do are too thi...

1.8
I liked
  • Other shades with same defect were replaced before
  • Previous replacement silhouette shades are holding up just fine
  • Got back to me in a timely manner
I didn't like
  • Unpublished meaning of lifetime to actually be 12 years
  • Definition of wear and tear is anything past 12 years
  • Misleading warranty
#1023643
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Hunter Douglas Customer Care Review

Hunter Douglas
#942483
1.8
Blinds are beautiful. Customer service at the store level sucks (can't get anyone to answer my calls) and Hunter Douglas corporate shifts the blame back to the store. I paid a good sum thinking this was a solid company. At the end of the day, I Could have done better with a budget company
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Short Review for August 18, 2016, Plc_product_quality

Hunter Douglas
#902923
4.9
It's the installer whoever that you hired is to blame. I've own high end HunterDouglas products and very happy for what I got.
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Short Review for August 09, 2016, Other

Hunter Douglas
#897128
2.3
Hunter Douglas - Simple Review #1470715891
1 of 1
These people should not be writing apps or software. Total waste of time and money.
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I have 44 Hunter Douglas battery-operated (PowerView Motorization) blinds in my house - installed 6 months ago. I have had nothing but problems with them sometimes some just won't open or close - and it varies from day to day - this is embarrassing in front of guests...
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Anonymous
Anonymous

We were having the same issue (blinds acting all strange and we would have to replace the batteries all the time). Our shutter company called us today and said Hunter Douglas...

Anonymous
Ike

Have the same problem. The moterized unit is training battery life because of bad software. There had been a recall to replace motor unit, which will solve problem. Call hunte...

1.0
#1022782
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I purchase blinds for my house and decided to order "wood" blinds as I was told they were better, and the price was higher than regular "faux" blinds Well...there was a number of issues from the beginning: 1. The staining on the slats was uneven and missing spots 2....
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2.6
I liked
  • She did her best to help
  • But the communication was not properly processed
  • Person i interacted with is great
#1021990
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We built a new home in 2016 and used Hunter Douglas exclusively for our window coverings. We are eligible for a $300 rebate and have submitted all docs to receive this three times. Each time submitted they ask for different qualifying information. This is ridiculous,...
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1.0
I liked
  • Our design consultant
I didn't like
  • Company did not follow up on concern
  • Giving us the runaround on a promised rebate
#1016613
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We purchased Hunter Douglas blinds for 4 bedrooms, a dressing room, and a family room at our vacation home. We chose them because we were under the impression that their products were very high quality, and also our builder recommended them. Another major reason was...
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Anonymous
jane doe

not sure if your review was done march 02 2017 or march of 2002. but hunter douglas and levolor are one company they purchased them out back in 2016. i do hope the remakes wo...

#1015961
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In November 2015 we ordered six Hunter Douglas Silhouette blinds at a total cost in excess of $8700. In November 2016 we discovered that one blind had developed two quarter size holes in the fabric. We are senior citizens, no pets or children in the home, so this was a...
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#1013696
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When we built in 2001, we had Hunter Douglas blinds installed in our home. Recently, we added motorized room darkening Vignettes to the bedroom windows. They are great! We are very happy with the quality of Hunter Douglas products ~luminette, wood blinds, shutters &...
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5.0
I liked
  • Quality product with great customer service
#1010903
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Have spent thousands of dollars on Hunter Douglas blinds throughout my home. While they look beautiful, I was told the motors are done on 8 year old blinds. OK so I thought I could have them repaired, think again. I was told the PowerRise technology is obsolete and...
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Anonymous
jane doe

the unfortunate side of coming out with "newer updated" products is that over time the companies they bought the parts off of stop making said parts and they can no longer be ...

1.9
I liked
  • Product looked good
I didn't like
  • Product does not work
#1010794
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