Hunter Douglas
Reviews and Complaints
Very unattractive from out side
- Not the quality for the price expected
Preferred solution: Let the company propose a solution
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Verified ReviewerLifetime Warranty not 100% True - But, Great Product
I purchased my Hunter Douglas at Home Depot and showed them the problem. They were very helpful but unable to resolve my issue of poor quality product from Hunter Douglas.
The manager of the department suggested that I contact Hunter Douglas directly.
I have not heard anything from Hunter and can only assume they do not care. My calls to them resulted in rude comments from customer service because my sale at Home Depot was done several years ago.Very disappointed.
- High quality product
- Poor customer service
Preferred solution: Let the company propose a solution
I bought Hunter Douglas LiteRise honeycomb blinds. I have had them 2 years and they have had to be repaired multiple times. Buyers beware!
Preferred solution: free pick up and delivery/reinstall of my blinds when they break.
Firste Check other options
Company does not have any loyalty to customers
November 28, 2018 Hunter Douglas has made no attempt to contact me since my call and follow up message ay the end of October. What kind of company breaks their warranty by no longer manufacturing the main part, motor, and not offer the customer options? The motor in my...
I told the guy he wasn’t being blamed, but the company certainly does not value its customers. At one time HD was synonomous with a quality product and customer satisfaction and service.
HD is on its third or fourth generation of motoized components, which makes me wonder why no recalls have been announced. At the very least, customers should have been notified with each change and have an opportunity to update the motors in the shades/ blinds.
Does anyone know how or where I can get the shade retrofitted with a new motor or at least convert it to the loop cord?
- Person i interacted with is great
- No repair services
Preferred solution: replacement with 60% discount or retrofit shade with new motor
Garbage...Just Garbage
I have been contacted by HD. They have proposed what sounds like a reasonable solution to this situation at no further cost to me.
I am now waiting for HD to supply and install. I will update further when something happens.
- Good looking
- Slick sales
- Poor quality
- Product failure
Preferred solution: Full refund
Strings break roll up and down transmisson failure
Preferred solution: Let the company propose a solution
No Repair Service - blinds stopped working.
*** product, and I have to pay to get fixed
Preferred solution: Let the company propose a solution
Poor Product and Horrible Customer Service
We purchased vinyl Palm Beach shutters for our entire home from an approved Hunter Douglas vendor in August 2014. The problem is the clips that attach each slat to the open/close mechanism are tiny pieces of plastic that began breaking within two years.
At first, we went to the vendor and received replacement clips and repaired them ourselves. However, they kept breaking throughout the entire home. The way they are manufactured is defective and unable to withstand any exposure to sunlight. We reached out to the vendor who requested we deal directly with Hunter Douglas.
We have been dealing with their inadequate and unresponsive customer service department, specifically Sarah Richardson, for over six months. It is obvious they know their product is defective because they have since changed the way they are made. However, they acted surprised and stated that this is a rare and unusual occurrence. Still waiting for all of the blinds to be replaced with functioning shutters that will last.
Horrible customer service full of lies and deception.
They used to be a reputable company, but no longer. Will never purchase another product from Hunter Douglas.
- Quality and design
- Customer service
- Warranty
Preferred solution: Deliver product or service ordered
Overpriced garbage that reliably fails-extensive delays in repairs
Lifetime warranty is a joke
Fake warranty
- Beauty of the product
- Product quality and customer service cavalier attitude
Preferred solution: Full refund
Terrible customer service after sale
UPDATE/. Just put the blinds up and one is not fixed. I’m not going to spend another $70 because they didn’t fix the blind, any suggestions???
- Hunter douglas does not honor warranty
- Customer service is a sham
Preferred solution: Deliver product or service ordered
Lacking quality control...
- Quality of their products is good
Preferred solution: Hunter Douglas replaced the defective shade.
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We had these honeycomb up/ down blinds for about 4 years. The transmissions break about once per year.
This is absolute junk.
To spend thousands of dollars for blinds and then hundreds every year to have them come out and repair them is absolute theft. I am beyond pi$$ed.
I purchased Hunter Douglas six months ago. Two blinds had warped components.
Have been trying for four months to get them replaced with NO luck so far. HD no more for me.