Humps Optics
Humps Optics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 2 reviews with mostly dissatisfied customers; reports note nice frames and designs but high price and poor customer service and faulty products, with recent recommendations to avoid until issues are resolved.
Key Takeaways for Future Customers
- Check Humps Optics reviews before buying and expect potential delays and warranty disputes.
- Confirm shipping details and track packages closely to avoid misdelivery.
Negative Feedback / Risk Areas
- Frequent Humps Optics customer complaints about unresponsive customer service and ignored messages.
- Warranty, refunds and billing issues reported, plus damaged or faulty frames and shipping errors.
Positive Feedback
Customers praise the frame designs and aesthetics and find the style and price appealing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 2 reviews with mostly dissatisfied customers; reports note nice frames and designs but high price and poor customer service and faulty products, with recent recommendations to avoid until issues are resolved.
Key Takeaways for Future Customers
- Check Humps Optics reviews before buying and expect potential delays and warranty disputes.
- Confirm shipping details and track packages closely to avoid misdelivery.
Negative Feedback / Risk Areas
- Frequent Humps Optics customer complaints about unresponsive customer service and ignored messages.
- Warranty, refunds and billing issues reported, plus damaged or faulty frames and shipping errors.
Positive Feedback
Customers praise the frame designs and aesthetics and find the style and price appealing.
Media from reviews
Turn one complaint into a collective action
I’m am really upset that this has happened !! Now I am dealing with DHL in nyc trying to locate my shipment that was labeled with the wrong address!!!!
- - Order placed Aug 8; shipped to the wrong address.
- - Alex Ortiz says the 310 number is unanswered and tracking shows a different address.
I order back in 8/8 it's been almost a month and I find out it was shipped to the wrong address I've tried to contact you're 310 number but nobody answers . My name is Alex Ortiz check my order status.
Aug 8th I placed the order . My address is 107-40, 160th St, Jamaica NY NY 11433, United States.
I looked at the shipping address on youre page where I tracked down the pkg it has 113-07? 160 st ????
- Nice frames
- Appalling customer service
Preferred solution: Deliver product or service ordered
User's recommendation: No not till this is resolved or re shipped asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Sunglasses!
- - Design and prices are great.
- - Quality and customer service are poor; frames fail quickly.
- - Don't buy; brand markets indestructible.
Design and prices are great! Quality and customer service not so much.
My first pair frame snapped and screw came loose with 3 months. My second replacement pair has fatigue cracks in the frames which will eventually get worse and completely snap. Tried emailing, Facebook message and even post on their Facebook wall over the past few days and have had no response. I wouldnt be so annoyed if they didnt brand the sunnies as being virtually indestructible, basically the main reason I bought them seeing as I break expensive sunnies fairly regularly.
Dont buy from them, complete waste of money and time. Clearly only interested in building there brand and not their customer service.
- Price and designs
- Faulty products
- Appalling customer service
Preferred solution: Full refund
User's recommendation: Avoid like the plague!
Total Rip-off, does not keep promises
- - Ordered sunglasses online with a lifetime warranty; defect in 3 weeks, fees charged then waived; now customs want a fee and they haven't replied.
Ordered a pair of sunglasses via their website, which are covered by lifetime warranty. If a manufacturing defect happens they are replaced with no cost to myself, it was claimed.
When a defect happened after only 3 weeks they first tried to charge me various fees, which were waived after my insistance. Now glasses were held by customs who are asking me to pay a fee.
Humps had promised to cover the fee if it occurs, but now they have not replied to any of my emails. Complete scam.
Preferred solution: Full refund
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