New Reviewer

I’m am really upset that this has happened !! Now I am dealing with DHL in nyc trying to locate my shipment that was labeled with the wrong address!!!!

I order back in 8/8 it's been almost a month and I find out it was shipped to the wrong address I've tried to contact you're 310 number but nobody answers . My name is Alex Ortiz check my order status. Aug 8th I placed the order . My address is 107-40, 160th St, Jamaica NY NY 11433, United States. I looked at the shipping address on youre page where I tracked down the pkg it has 113-07? 160 st ????

User's recommendation: No not till this is resolved or re shipped asap.

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ID
#2148492 Review #2148492 is a subjective opinion of poster.
Pros
  • Nice frames
Cons
  • Appalling customer service
Loss
$35
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Terrible Sunglasses!

Humps Optics - Terrible Sunglasses!
Humps Optics - Terrible Sunglasses!
Humps Optics - Terrible Sunglasses!
Humps Optics - Terrible Sunglasses!
Design and prices are great! Quality and customer service not so much. My first pair frame snapped and screw came loose with 3 months. My second replacement pair has fatigue cracks in the frames which will eventually get worse and completely snap. Tried emailing, Facebook message and even post on their Facebook wall over the past few days and have had no response. I wouldnt be so annoyed if they didnt brand the sunnies as being virtually indestructible, basically the main reason I bought them seeing as I break expensive sunnies fairly regularly. Dont buy from them, complete waste of money and time. Clearly only interested in building there brand and not their customer service.

User's recommendation: Avoid like the plague!

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ID
#1901972 Review #1901972 is a subjective opinion of poster.
Pros
  • Price and designs
Cons
  • Faulty products
  • Appalling customer service
Loss
$70
Preferred solution
Full refund
New Reviewer

Total Rip-off, does not keep promises

Ordered a pair of sunglasses via their website, which are covered by lifetime warranty. If a manufacturing defect happens they are replaced with no cost to myself, it was claimed. When a defect happened after only 3 weeks they first tried to charge me various fees, which were waived after my insistance. Now glasses were held by customs who are asking me to pay a fee. Humps had promised to cover the fee if it occurs, but now they have not replied to any of my emails. Complete scam.
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ID
#1661340 Review #1661340 is a subjective opinion of poster.
Location
Brighton, England
Reason of review
Warranty issue
Loss
$35
Preferred solution
Full refund

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