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1.4 Based on 155 reviews
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  • Customers like
    • Prescription drug coverage 4
    • Very bad 3
    • Very little about humana 2
  • Customers don't like
    • Customer service 19
    • Misleading plan coverage 16
    • Health coverage 10
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It's a shame some insurance co give good eye & dental coverage to people 21 & under and those like myself are on fixed income and only have 1 eye doctor and another 30/45 minutes away not driving that far either. And hard to get threw to people to tell them you're leaving because of what I said above it was good until this year now it's only good for 1 doctor and another one in another state. Not paying for a $90 check up exam for the eye. Oh... Read more

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Before I purchased dental insurance. I explained that I need to continue my periodontist cleaning. The male rep said no problem that is covered with the plan he enrolled me in. Six months later they are still declining payments. I asked them to listen to the recorded phone call and they will here what that rep said or send my money back. They just sent another decline letter. Humana is a company that is being allowed to steal money from by... Read more

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Once again here I am. Went and did an order through humana otc order through my monthly allowance. Did this in January and when I placed another order in February it was cancelled. I than called and wanted to find out why and it was not till I called that I was told that the alotted allowance was based on a quarterly basis which has been changed at the begining of the year. Now that was that but when I told the customer service man that i was... Read more

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My husband needs medication to control his high blood pressure. Humana was given the prescription two weeks ago. Without notification to the patient or the doctor's office, they cancelled the doctor's order for the medication. In the meantime, he has been without his medication for this period of time. A simple phone call or e-mail could have fixed the problem, but Humana did neither. The problem is now resolved, but medication will not arrive... Read more

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If you are considering using Humana for Medicare RX, stop right now. You will not received any kind of decent service. Generic drugs that they said would cost $0 when you first sign up go up 800% in the next cycle. They do not have an automatic renewal process like Medco or CVS...you have to reorder. When you go to reorder, using an automated system, it has to be during their work times... you can go through the whole process, including leaving... Read more

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Humana pharmacy has a habit of telling you it is time to renew a medication and then cancels the order I placed. Even with over the counter rx coverage they offer a product and then after I order it they cancel the order. Their OTC coverage is a joke anyway! The products they do offer can be bought at Walmart for one third of the price they list. Humana your clients are not ignorant although some of your customer reps may very well be. Some have... Read more

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Customer service bad. giving inacurate information. cancelling medication coverage without warning. can get very rude and not willing to solve issue by passing the buck. Will be checking into other alternatives re: insurance. They use to be good but I guess they got too big. Problem with getting requested material sent. Has taken numerous phones calls to get answers to one or two ? Left hand does not know what the right hand is doing which was... Read more

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I have been with humana for roughly over a year and I have recently found out that 2 of my medications are now not covered anymore and without notification. The first one I called to see if there was a comprable med that would be covered and the representative gave me a list just to find out that the list she gave me was not covered. The second medication I take is in a gel form since I can't take any oral non steroid anti inflamitory meds do to... Read more

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Humana called me a couple of weeks ago to update my prescription list. Now, I was excited because this meant I wont have to run to my PCP's office to pick-up my prescriptions. My happiness didnt last long because I was told one of my medications that had always been covered wasnt covered any longer and that my bill every 3 months would be almost $500! I was in shock! So, I got online to see if there was a generic that Humana would pay, I found... Read more

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Worst Company I have ever been with trying to get a Doctor's appointment since January 9th. No success I would have a better chance performing open dental surgery on a live Cobra then getting a appointment with my primary physician my leg is swollen like a Balloon since the 9th of January after 8 days of being on hold and listening to elevator music for 45 minutes I finally got through this morning at 9:15 am only to get a appointment for next... Read more

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