Yajaira Gaz
map-marker Clearwater, Florida

Sent stained item, won't accept return

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Anna was responsive as long as I was buying items but then she sent me a shirt that 2 ants had crawled into and gotten squashed. The squished bugs created three small stains. I told her I wanted to return it and she promptly stopped answering emails. I've emailed her 4 times and told her I would like to continue buying from her if she handles this and she does not respond. I don't recommend buying from her unless you are willing to accept whatever she sends you. There's no customer service after the sale so you are out of luck if it's inferior.
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  • Failure to exchange defective product
Reason of review:
Damaged or defective

Preferred solution: Exchange

Leverne Sbt
map-marker Lahaina, Hawaii

Consignor not paid by Hula Gypsy

I gave Anna Jackson (owner of Hula Gypsy) many pieces of vintage jewelry ($1,340 worth) to sell on consignment back in 2011. Anna made small payments as items were sold, up to a total of $890, either by cash or check. Checks were either not filled out correctly, or not covered by money in her account. Other excuses were made for not making payments...stolen credit card, not having her checkbook with her, "I'm waiting on money from England", various health issues, "I have to rent a car", "I have to make rental payments on the business and a place to live" and her husband left her. At the same time Anna was running ads on craigslist, looking to "pay cash" for vintage jewelry from other people "top dollar paid!". She also ran ads advertising a "free gift of vintage jewelry" with each purchase. Anna promised payment in full ($450) by June 19, 2012. By August 5, 2012, I received an email that she had surgery, her husband left her, and she was being taken to court by the landlord of her business. I requested numerous times that my jewelry be returned to me. She opted instead to keep it, sell it, and pocket the money. I was told that she had to sell her car to pay $2,000 in legal fees, and that she would set aside money to pay me. On September 20, 2012, I was told that sales are slow, and that her cat died, and that she would send me money on October 15, 2012. I gave her three options...she can keep the jewelry, and pay me $450 in full, I can pick the jewelry up, or we can do a trade from her inventory. She kept delaying payment, refusing to let me pick up my jewelry, or would not agree to a trade. She then agreed to pay $150 on October 15, November 15 and December 15, 2012. Of course, payment was not made on October 15. I gave her until October 20 to make payment in full, or I would file in Small Claims Court. She claimed she could not come to the court hearing because of a doctor's appointment. After the court hearing I went to her shop, and she was there ;(. She has drug out making payments for two years now, and it appears that I will never see the total amount that she owes. She has since closed her shop.
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  • Awful business practices
Reason of review:
Problems with payment

Preferred solution: Full refund

Westin Mbw
map-marker Maidenhead, England

Items in poor condition. Tells you afterwards she doesn't do returns. Item in arrived in terrible co

Do not shop from Hula Gypsy. She tells you afterwards she doesn't do returns. Item arrived in terrible condition. Sent me a dubious email saying she is uncontactable as going into hospital with cancer. It says on my website 'No Returns' - it does not. Said she also contacted eBay. I contacted eBay, they heard nothing from her and told me I was within my rights to return as item was as described. different size, ripped, discoloured etc etc etc. Please be cautious. I will fight to get my refund. How can people be so dishonest? It begs belief really!!
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Mike d Bmn
map-marker New York, New York

Hula Gypsy in Maui, HI

We purchased an article of clothing with the understanding that it was returnable. The article of clothing was returned within a week in August 20111 and as of December 2011 there has not been any refund despite 28 emails back and forth with Anna Jackson acknowledging receipt of the item and many promises of a refund being issued. We have endured excuses of illnesses, no money, etc. now we read in the Maui Times that she is throwing a party at her Front Street store every Friday and Saturday starting December 2 for her customers but she is too sick to send a refund or whatever the excuse of the day is.
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