Hug Sleep

I have never dealt with a companys Customer service that is so unreasonable unfair and unreliable. I ordered one item but there was a mixup and somehow the company is claiming I placed multiple orders.

I received multiple orders in the mail that I never intended on purchasing. I can made several attempts by email and phone to contact someone to speak with customer service but the emails were answered by a generated email and were not at all helpful. I looked up the company address and returned all of the merchandise. I then received an email saying that I will not receive a refund.

I am trying to get the company to send me back my merchandise since they are denying me a refund. If they are refusing me a refund then the items that I purchased and paid for in full rightfully should be returned

I wanted one of these so badly! Asked my son for one in October 2023.

He bought it immediately and didn't gift it to me until Christmas (almost 12 weeks later). He accidentally got the wrong size.

I asked Hug Sleep if I could exchange for a different size. They said sent a generic link to fill out a return. I found out that it was outside of the 30-day window for "returning" the item.

I emailed back and explained the situation, and also that I did not want to return to receive money back, but simply exchange for a larger size, which they could send to me after they received the original (brand new, unused) item back at their facility.

Two emails later and no response. I had to go to their website and start a new customer support inquiry. I got the same reply of basically - Sorry to hear that, unfortunately it's not eligible for return/exchange.

I told them how disappointing it was, how easy of a fix this was and that $109 was a lot of money for my son. All because he bought a Christmas gift early to ensure he got it, he wasted his money and I didn't even get a Hug Sleep I can use.

I also informed them that I would write the incident in reviews to inform others. I gave them 4 days to rectify and -- nothing. So here we are.

As much as I wanted one, I wouldn't take one from someone if they gave it to me for free. I wouldn't support a business who treats their customers like this.

I wanted one of these so badly! Asked my son for one in October 2023.

He bought it immediately and didn't gift it to me until Christmas (almost 12 weeks later). He accidentally got the wrong size.

I asked Hug Sleep if I could exchange for a different size. They said sent a generic link to fill out a return. I found out that it was outside of the 30-day window for "returning" the item.

I emailed back and explained the situation, and also that I did not want to return to receive money back, but simply exchange for a larger size, which they could send to me after they received the original (brand new, unused) item back at their facility.

Two emails later and no response. I had to go to their website and start a new customer support inquiry. I got the same reply of basically - Sorry to hear that, unfortunately it's not eligible for return/exchange.

I told them how disappointing it was, how easy of a fix this was and that $109 was a lot of money for my son. All because he bought a Christmas gift early to ensure he got it, he wasted his money and I didn't even get a Hug Sleep I can use.

I also informed them that I would write the incident in reviews to inform others. I gave them 4 days to rectify and -- nothing. So here we are. As much as I wanted one, I wouldn't take one from someone if they gave it to me for free.

I wouldn't support a business who treats their customers like this. on't even botherD

Stay away from this company!
The product is *** flimsy, hot, and way overpriced.
Trying to get a refund on the product is really hard.
1. They have NO customer support number
2. They make you email them to get return info
3. Their "live" chat is a chatbot which you to maneuver through.
4. When you finally get a real person on chat, they can't even answer any questions about my return which they received over a month ago. They told me to email them!
5. Emailed them 2 weeks ago, no response.
6. Tried to contact them on Facebook, they erased all my posts.
7. Opened up a credit dispute, waiting for response.
STAY AWAY FROM THIS COMPANY!