Carol L Qfi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Jan 30, 2024

I have never dealt with a companys Customer service that is so unreasonable unfair and unreliable. I ordered one item but there was a mixup and somehow the company is claiming I placed multiple orders.

I received multiple orders in the mail that I never intended on purchasing. I can made several attempts by email and phone to contact someone to speak with customer service but the emails were answered by a generated email and were not at all helpful. I looked up the company address and returned all of the merchandise. I then received an email saying that I will not receive a refund.

I am trying to get the company to send me back my merchandise since they are denying me a refund. If they are refusing me a refund then the items that I purchased and paid for in full rightfully should be returned

View full review
Loss:
$450
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Do not purchase through this company. The worst customer service I have ever encountered

Melissa W Spq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I wanted one of these so badly! Asked my son for one in October 2023.

He bought it immediately and didn't gift it to me until Christmas (almost 12 weeks later). He accidentally got the wrong size.

I asked Hug Sleep if I could exchange for a different size. They said sent a generic link to fill out a return. I found out that it was outside of the 30-day window for "returning" the item.

I emailed back and explained the situation, and also that I did not want to return to receive money back, but simply exchange for a larger size, which they could send to me after they received the original (brand new, unused) item back at their facility.

Two emails later and no response. I had to go to their website and start a new customer support inquiry. I got the same reply of basically - Sorry to hear that, unfortunately it's not eligible for return/exchange.

I told them how disappointing it was, how easy of a fix this was and that $109 was a lot of money for my son. All because he bought a Christmas gift early to ensure he got it, he wasted his money and I didn't even get a Hug Sleep I can use.

I also informed them that I would write the incident in reviews to inform others. I gave them 4 days to rectify and -- nothing. So here we are.

As much as I wanted one, I wouldn't take one from someone if they gave it to me for free. I wouldn't support a business who treats their customers like this.

View full review
Loss:
$109

Preferred solution: Nothing

User's recommendation: Don't even bother

Anonymous
map-marker Concord, California

Charged for “free” sleep mask

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hug Sleep - Charged for “free” sleep mask
I placed an order with hug sleep. I found that the sleep pods werent what I had hoped for. I bought three and with those three Hug Sleep sent one free sleep mask. I filled out their form took the three sleep pods and the sleep mask to return. Although mask was free, could not be returned once I got to the UPS drop off. When I received the online refund, I saw that hug sleep had charged me $27.02 for the sleep mask. Im not happy about this. When trying to reach them by phone. Good luck. I hope someone will get back to me. I left my name and number.
View full review

User's recommendation: Buyer Beware. You well receive a free sleep mask That you cannot get a QR code to return. Even if you take it to return with your order, once order is returned you will be charged $27.02 for sleep mask you didn’t want in

Melissa W Spq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Andorra La Vella, Andorra La Vella

Horrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I wanted one of these so badly! Asked my son for one in October 2023.

He bought it immediately and didn't gift it to me until Christmas (almost 12 weeks later). He accidentally got the wrong size.

I asked Hug Sleep if I could exchange for a different size. They said sent a generic link to fill out a return. I found out that it was outside of the 30-day window for "returning" the item.

I emailed back and explained the situation, and also that I did not want to return to receive money back, but simply exchange for a larger size, which they could send to me after they received the original (brand new, unused) item back at their facility.

Two emails later and no response. I had to go to their website and start a new customer support inquiry. I got the same reply of basically - Sorry to hear that, unfortunately it's not eligible for return/exchange.

I told them how disappointing it was, how easy of a fix this was and that $109 was a lot of money for my son. All because he bought a Christmas gift early to ensure he got it, he wasted his money and I didn't even get a Hug Sleep I can use.

I also informed them that I would write the incident in reviews to inform others. I gave them 4 days to rectify and -- nothing. So here we are. As much as I wanted one, I wouldn't take one from someone if they gave it to me for free.

I wouldn't support a business who treats their customers like this. on't even botherD

View full review
Kerry H Xnj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tukwila, Washington

Need help in getting order number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I never could find anyone to discuss my problem. The customer service number is not in service. Help
View full review
Loss:
$79
Pros:
  • Unable to get in touch with anyone
Cons:
  • Unable to reach anyone

Preferred solution: Full refund

Anonymous
map-marker New Orleans, Louisiana

Can not reach customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tried calling seven times customer service, the number does not work. Unable to inactive phone number to get my order number
View full review
Robin S Fjn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Forest, California

Zero Customer Support, won't refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 09, 2023

I have a followup to my initial report.Hugsleep.com is either pure malice or pure incompetence or both.They took so long to respond to my credit card company dispute, basically right at the deadline, and their response was that "I received the merchandise". No ****...

Updated by user Jan 04, 2023

Well this site blanked out the rest of the number. It is four six three eight.

Updated by user Jan 04, 2023

It's been 60 days since I returned the product, still no refund.Hugsleep lies. I filed a complaint with the BBB and in response they falsely claimed they answered every email. I have 2 emails they never answered, 2 Facebook messenger texts sent they never answered, 5...

Original review Dec 05, 2022
Stay away from this company!
The product is *** flimsy, hot, and way overpriced.
Trying to get a refund on the product is really hard.
1. They have NO customer support number
2. They make you email them to get return info
3. Their "live" chat is a chatbot which you to maneuver through.
4. When you finally get a real person on chat, they can't even answer any questions about my return which they received over a month ago. They told me to email them!
5. Emailed them 2 weeks ago, no response.
6. Tried to contact them on Facebook, they erased all my posts.
7. Opened up a credit dispute, waiting for response.
STAY AWAY FROM THIS COMPANY!
View full review
Loss:
$98
Cons:
  • Wont process refund
  • No customer service

Preferred solution: Full refund

User's recommendation: Don't purchase their products

Nancy H Igx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I can’t get passed code nimber

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hug Sleep - I can’t get passed code nimber
Five times Ive sent this to you. Need my refund from Hugsleep I cant get passed your requests so pl Asec an I talk to someone?
View full review
Loss:
$97
Cons:
  • Customer service
  • Lousy customer service

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article