Anonymous

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Verified Buyer
| map-marker Amsterdam, New York

Company does not do cancelations or refunds as their return policy says they do.

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DI ordered the hue drum on July 2nd and emailed to cancel it on July 4th. July 5th I received an email asking why I wanted to cancel the order.

And I responded on the 5th that it was no longer needed as it was a gift, and they already had one. I did not hear anything then for a few days until I again emailed them on the 8th asking what was going on with my refund. I received a response on the 8th saying that they could not cancel my order because it was sent to production and could not be cancelled. I emailed them back telling them I would be contacting their company to speak to whoever is supposed to be in charge and that there was no reason they could not cancel the order and that I was just going to return it with a bad review.

Looking through the reviews they seem to be famous for this.

I had specifically requested that they process my cancellation right away so it would not be shipped and they refused to do so. Their cancellation policy stated that if you cancel your order before it is shipped you will receive a full refund and they are not standing by their own policy.

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User's recommendation: I would not recommend ordering from this company as they do not stand by their own policies. The product csn be ordered off from other websites that actually stand by their policies.

Anonymous
map-marker Macomb, Michigan

Still haven't received ordered product

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Ordered several weeks ago still no tracking # & no response from customer service on item purchased. This is absolutely unacceptable.
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User's recommendation: Don't purchase they will keep your money & send no product

2 comments
Guest

I had the same experience. They are scammers. They have my money, and I still don't have a drum.

Guest

I had the same exact experience. I ended up getting my money pack from a PayPal dispute.

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