Update by user Nov 06, 2011
Since I posted this, I contacted the BBB. Hubler\'s response was that they did \"WHAT I ASKED THEM TO\".
Jim Shields and his supervisor NEVER mentioned what potential consequences were, nor did they ever attempt to find a better resolution, or make suggestions to address my issue. They NEVER indicated ANY negative potential impact of my decision and were not up front with me regarding the possible implications.
Original review posted by user Oct 06, 2011
Through events out of my control, it was necessary for me to terminate my lease early. On Saturday, August 13th, I returned my Nissan Sentra to the Hubler Nissan. Jim Shields INSPECTED my car, and ISSUED AN ODOMETER STATEMENT to me. I told him I anticipated having to pay an early termination fee, to which he replied that the car was in very good shape, and the dealership would probably just buy the car off of Nissan Motor Credit and sell it, and I probably wouldn't even have to pay a penalty. During the vehicle inspection, he attempted to assist me in the removal of my Disabled American Veterans plate. We were unsuccessful, and he told me he would call me Monday to let me know the outcome, and that he would have one of their mechanics remove my plate so I could come pick it up. (By the way, it was a 2010 Nissan Sentra, leased in October of 2009, with just over 19,000, so it was about 3000 miles UNDER my lease allowance, and they had a 2008 on the lot at the time, with roughly 49,000 miles they were asking $14550 for) I didn't hear back from him. We repeatedly called the dealership to ask for an update. After calling the dealership so many times, on Saturday, September 17th, they told us the vehicle was "REPOSSESSED". They claimed we ABANDONED the car on their lot. THEY inspected the car, and issued an odometer statement. Does that sound to you like WE ABANDONED IT??? After asking to speak to the GM, Marcel Williams, he gave us the same point of view. I'm not sure how they came to this conclusion. We told them if that was how they wanted to handle it, then we would come back and pick up the car, and continue with the lease, to which they told us Nissan had already picked up the car. Why didn't they tell us this was how they were going to proceed? We would NEVER have returned the car early if they had told us this was how THEY were going to address it. Furthermore, if the car was REPOSSESSED, it will probably be the first time IN HISTORY that a car was repossessed when there was NO PAST DUE payment. We paid for the upcoming months lease just days before returning the car. Marcel Williams talked to me like I was an lowlife, out-of-work, uneducated deadbeat. He had the nerve to tell me that I can not terminate a lease early, and I asked him "Why is there Early Termination language in the Lease Agreement?", he was like a deer in the headlights. I would think as the General Manager of a Dealership, you should KNOW WHAT YOUR OWN CONTRACTS CALL FOR. When it comes to leasing cars, yes, I am uneducated. This was my first (and last) lease). But uneducated, and deadbeat, he underestimated me. I will tell everyone how they treated this Disabled Persian Gulf War Veteran.