New Reviewer

Liars

First I was led around for 2 days then the Manager of Pre-owned says I found a car for you, this is after I gave him my max budget. I specifically asked if the cars were serviced before sold, he said definitely anything they find wrong they fix. Well found that to be a lie because there were quite a few thinks wrong, if I wanted to spend several thousand of dollars I would have bought a more expensive car. I called up and talk to Carey and gentleman helping us and was told Nicholas would call me, 2 days haven't heard a word. DON'T BUY FROM ANY OF THE HUBLER DEALERSHIPS. MAZDA, NISSAN CHEVY NON OF THEM, SCAMMERS
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ID
#1369515 Review #1369515 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Reason of review
Not as described/ advertised

Lazy and full of S#*t

Brakes on vehicle were so bad they were screeching and crunching almost immediately. I traveled 2 hours from my home to get this vehicle and promised all brakes had more than 50% life in them and the vehicle was safe to drive. It was in fact not safe to drive. They refused to put rotors and pads on and that I needed to pay for them. In order to travel home I needed them. They said they will put rear brakes on but I would have to pay for it. So I did. $288. Upon myself inspecting after their work the had resurfaced the rotors and only did pads. The rotors looked like ***. At this point I realized I had just bought the worlds most expensive pads. I was pissed. After telling them they can keep the vehicle and I didn't want it, the one manager said he would pay for the new rotors. I was told that my paperwork for registering my vehicle in my state would be in the mail within 2 weeks. Well I have contacted the dealer 5 times with no return call and told they were sent out last Friday. Well today my paper tags are going to expire and I still don't have the paperwork. I have 2 children to drive to school and now I have to do it while being at risk for several citations from law enforcement if caught. Once you are out the door they could give 2 ***. I will never purchase another vehicle from them!!! My attorney will be contacting them first thing Monday morning for my paperwork. Im sure that will light a fire under their ***!
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ID
#719202 Review #719202 is a subjective opinion of poster.
Location
Indiana, United States
Reason of review
paperwork has not been sent and my temp tags expire today. This is after calling 5X
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Resolved: Salesman was arrogant, rude, and childish!!!

Update by user Feb 27, 2015

Update: Was contacted by sales manager Tim Myers. Tim went above and beyond to make sure that we were taken care of and definitely made things right.

He gave us a great deal on a vehicle, paired us with a different salesperson (Tom was great, by the way), and just went above and beyond to make sure we left Hubler Nissan happy.

While we had a bad experience with one salesperson, my overall impresson of Hubler Nissan has changed for the better. I'd gladly work with Tim (and Tom) again!

Original review posted by user Feb 16, 2015
Had one of the worth customer experiences I've ever had while I was taking my sister car shopping. Our salesman, Korey Owens, was arrogant and rude. He never asked our names. I pointed out a scratch on the bumper of a car we actually intended to purchase today, and he said "Sorry, that's part of the price". I informed him that their listed price was actually high compared to others in the area, he told us that this was the cheapest of this model and trim in a 250 mile radius. That was a lie (we'd done our homework). I gave him an offer on the vehicle. He just said no. Didn't take it to his sales manager or counter offer or anything. I've never been to a dealership where they let some 22yr old salesman call his own deals. And, the listing for this car shows a backup camera. It's not on this car. That's ok. We found a nearly identical car, with less miles AND a backup camera, within 100 miles for an asking price of $1500 less. But here's the kicker...as we got in our car to leave, Korey was standing at the window of the showroom mockingly laughing at us like the offer was ridiculous or something. I almost got back out of my car...but I'm a grown-up. I won't buy another vehicle from Hubler again (I just my car from them less than a year ago). Korey Owens ruined that for us.
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Resolved
ID
#596237 Review #596237 is a subjective opinion of poster.
Cons
  • Misadvertised features
  • Korey owens
Reason of review
Poor customer service

Great Customer Service

I recently made a visit to Hubler Nissan inquiring about trading in my beat up 2004 Mazda3. I am a single mother who has tried to avoid a car payment for as long as possible. I had the pleasure of speaking with Josh Jacobs who made the experience much less painless than I anticipated. He is helping me find a nice vehicle within my price range that I am thrilled with. I will be recommending Josh to friends and family for their vehicle purchases in the future. Hubler really has an asset in Josh's experience and great customer service. Thank you Josh for being there for me.
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ID
#499734 Review #499734 is a subjective opinion of poster.
Location
Greenwood, Indiana

Buyer Beware!

BUYER BEWARE!!! I was sold a 2010 Ford Escape and unbeknownst to me, it had been in a previous accident. 8 DAYS AFTER THE PURCHASE DATE the hood flew up on the highway causing significant damage to both the hood and the windshield. Since my car has a 3 year warranty, I took the car to the local Ford dealership here in Delaware where they informed me of previous damage to car. Two separate dealerships concluded the hood flew up as a result of damage sustained in the prior accident. When both my family, and the auto body shop spoke to Hubler Nissan's general manager Ken about the incident he was beyond rude. Not only was he not apologetic for selling me a vehicle with an issue, he went on to say this was not his problem and for us all to deal with it ourselves. The salesman who sold the car, Dennis Henson, was apologetic and beyond helpful in trying to help us resolve the issue while his superior Ken was the opposite. Huber can not pride themselves on good customer service when this is how they choose to respond to an issue of this magnitude. Ultimately, my family had to pay $2,059.20 to repair my car to allow for it to be driven back to Indiana. This is all within 30 days of sale!!!!! Before you buy a car from this dealership consider how they will respond to you if there is an issue. An attitude of "I don't care, not my problem" is disgusting in a field where customer service is a primary pillar. I am 100% dissatisfied with the car and my experience. Currently, the vehicle requires further repairs so this matter is still unresolved. Mind you, this is a 2010 Ford Escape for which we are paying over $12,000. This is completely unacceptable. Take your business elsewhere to a company that will respect you and that takes pride in the vehicles they sell.
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ID
#433536 Review #433536 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Loss
$12000
New Reviewer

Hubler Nissan Mislead Me

Update by user Nov 06, 2011

Since I posted this, I contacted the BBB. Hubler\'s response was that they did \"WHAT I ASKED THEM TO\".

Jim Shields and his supervisor NEVER mentioned what potential consequences were, nor did they ever attempt to find a better resolution, or make suggestions to address my issue. They NEVER indicated ANY negative potential impact of my decision and were not up front with me regarding the possible implications.

Original review posted by user Oct 06, 2011
Through events out of my control, it was necessary for me to terminate my lease early. On Saturday, August 13th, I returned my Nissan Sentra to the Hubler Nissan. Jim Shields INSPECTED my car, and ISSUED AN ODOMETER STATEMENT to me. I told him I anticipated having to pay an early termination fee, to which he replied that the car was in very good shape, and the dealership would probably just buy the car off of Nissan Motor Credit and sell it, and I probably wouldn't even have to pay a penalty. During the vehicle inspection, he attempted to assist me in the removal of my Disabled American Veterans plate. We were unsuccessful, and he told me he would call me Monday to let me know the outcome, and that he would have one of their mechanics remove my plate so I could come pick it up. (By the way, it was a 2010 Nissan Sentra, leased in October of 2009, with just over 19,000, so it was about 3000 miles UNDER my lease allowance, and they had a 2008 on the lot at the time, with roughly 49,000 miles they were asking $14550 for) I didn't hear back from him. We repeatedly called the dealership to ask for an update. After calling the dealership so many times, on Saturday, September 17th, they told us the vehicle was "REPOSSESSED". They claimed we ABANDONED the car on their lot. THEY inspected the car, and issued an odometer statement. Does that sound to you like WE ABANDONED IT??? After asking to speak to the GM, Marcel Williams, he gave us the same point of view. I'm not sure how they came to this conclusion. We told them if that was how they wanted to handle it, then we would come back and pick up the car, and continue with the lease, to which they told us Nissan had already picked up the car. Why didn't they tell us this was how they were going to proceed? We would NEVER have returned the car early if they had told us this was how THEY were going to address it. Furthermore, if the car was REPOSSESSED, it will probably be the first time IN HISTORY that a car was repossessed when there was NO PAST DUE payment. We paid for the upcoming months lease just days before returning the car. Marcel Williams talked to me like I was an lowlife, out-of-work, uneducated deadbeat. He had the nerve to tell me that I can not terminate a lease early, and I asked him "Why is there Early Termination language in the Lease Agreement?", he was like a deer in the headlights. I would think as the General Manager of a Dealership, you should KNOW WHAT YOUR OWN CONTRACTS CALL FOR. When it comes to leasing cars, yes, I am uneducated. This was my first (and last) lease). But uneducated, and deadbeat, he underestimated me. I will tell everyone how they treated this Disabled Persian Gulf War Veteran.
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ID
#266377 Review #266377 is a subjective opinion of poster.
Location
San Bruno, California
Loss
$3150