AJ M Ndr

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Verified Reviewer
| map-marker Raleigh, North Carolina

Poor Customer service!!!

If I could give a NEGATIVE ZERO I would all day long. I ordered a mattress /box spring from JC Penny who contracted my "white glove" delivery service out to HuB Group who has an address in Chantilly VA on their delivery receipt that was emailed to me.

This company contracted my delivery with Guardian Logistics Solutions (isn't that name a joke) because they are not a Guardian or Logistic or Solutions delivery service provider from my experience and the address on their delivery receipt was in Durham NC. They came to my home while I was at work today and decided to leave the mattress and one part of the box spring order on my deck (trespassing) after that very hard rain we had yesterday. I called both Hub Group and Guardian and found the lack of concern par for the course which gave me better insight on why the delivery person (s) was so comfortable in doing what they did. First thing is the delivery person (s) did not have my permission to leave a mattress and half of the box spring order on my deck as I would NOT have allowed that, but they did AND then they signed print and signatured my name, date and time as if I had signed for the delivery??

Then when I questioned my name being forged on their paperwork they said the delivery person said they spoke to me and I said leave the mattress / half of the box spring on the deck". Now that is an outright LIE. When calling Hub Group the person said it would be escalated with an attitude as if I dropped the mattress off on the deck. When calling Guardian they said the delivery person said "They had talked to me and I told them to leave the mattress on the deck because I REALLY wanted it today".

Think about that for a moment, would I REALLY be calling you about the mattress / half of the box spring order that was left on my deck if I gave permission to leave it there?? They said the person said they had spoken to me, which is a just bold lie. No one spoke to me about the delivery of this mattress today. The nerve that someone would lie about speaking to me when they had been calling my home phone (which is the number on the oder) AND I was at work today so I don't know who they spoke too but it was not me or anyone else in my home.

But of course that person know that already and felt comfortable telling the lie because clearly this is the culture there.

Listen, if you are ordering from a company large items go ahead and ask them upfront who they are using for delivery services and RUN not Walk if either one of these names are given. Tell them to get you somebody else.

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User's recommendation: Hire Honest people

David H Egb

Waiting for a delivery

This company sucks , they dont answer phone calls nor emails, I would not recommend this company to a dog
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Preferred solution: Deliver product or service ordered

Alfonso C Xpf
map-marker Chico, California

Time off because taking care of my parents

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Been having issues Ive tried and tried calling no one ever answers the phone. Hub group needs to be there for its employees.
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Preferred solution: Apology

Anonymous
map-marker Atlanta, Georgia

I was told that I was not going to receive my package today and I want to know why

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Hub Group - I was told that I was not going to receive my package today and I want to know why
My apartment caught on fire and Ive been staying in a motel and my family since my check to me do you guys and I still did not receive it they said they attempted to deliver it is there anyway that I can pick it up from the UPS tomorrow
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User's recommendation: Call if they can’t find it now his is the address I gave them

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