HSBC PREMIER Paris ENGLISH

After having my credit card ( gold) revoked due to inserting the incorrect pin. HSBC sent a new card, after 6 WEEKS I am still waiting for the new pin number which means the card is not useable. Dealing with Ariane Aipert from HSBC Paris is trying on the nerves, as they seem to want to know how you obtained your money, and whether you have gained your wealth legally ! After seven complaints and numerous phone calls, I can only report I'm still waiting HSBC Paris is good at promises, but useless at execution and worse they answer the phone in French and then ask " do you want to speak with an English speaker " ????!!
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ID
#693668 Review #693668 is a subjective opinion of poster.
Pros
  • Fact they are almost world wide
Cons
  • Worst service ever
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

HSBC France - Everything about it

One star is too much to rate this worthless bank. I live in China and travel around the world quite often, so I have accounts on Mainland China, Hong Kong, the US and France. HSBC France is by far THE WORST BANK I've ever come across, even compared to Bank of America, Bank of China, Deutsche Bank and Stadtsparkasse München, where I've had accounts too. The only reason I still use them it's because there is no other branch on Continental Europe. The genius that opened my account "forgot" to tell me that you can't do ANYTHING without a secure key, so when I moved to China and tried to change my address of course I couldn't. I called the branch and they told me the only way to do this is to send a FAX (who on earth has a fax nowadays?!) with my passport and an utility bill with my name on it, but it just so happens that utility bills in China HAVE NO NAMES. I tried to explain this to the great people of my branch (which manages EVERYTHING, so I can't call outside of their business hours) and they told me I need to GO TO THE CONSULATE to get a certificate of residence, THE FREAKING CONSULATE JUST TO CHANGE MY ADDRESS!!!!!!!!! Also, for their online banking you can't even choose your own name, you HAVE to use a ridiculous ID that they give you printed on a card, so if you're traveling, and didn't bring the worthless card (not an ATM card, they cost a lot of money), then you can't log in to your account. I'm a Premier customer, and I hate HSBC France, but you can't even call them to scold them, because they will get all worked up and scold you back for being outraged by their horrible service and RIDICULOUS POLICIES, they even tried to tell me it's an EU requirement, which is total BS. DON'T OPEN AN ACCOUNT WITH HSBC FRANCE, DO IT IN HSBC MALTA OR HSBC GREECE.
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ID
#526809 Review #526809 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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