Anonymous
map-marker Lambertville, New Jersey

Impossible to reach

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The website is terrible and not user-friendly. There is no way to contact anyone there. The email address does not accept email. I need additional information on a pending matter and cant reach anyone. I am very disappointed my employer is using HSA Bank for the administration of our health spending accounts because they are terrible. We used them before and I had nothing but headaches trying to get reimbursement for verified medical expenses.
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User's recommendation: DO NOT USE

Gustavus Vle
map-marker Frackville, Pennsylvania

HSA Bank member

These folks are total idiots! Communicating with them or getting them to make a simple correction is like painful. Their website is confusing and hard to find what you're looking for. I am looking for another place for my HSA funds.
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User's recommendation: Some place other than these folks.

Jon Hiu

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Verified Reviewer
| map-marker Reno, Nevada

Horrible Customer Service

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They updated their computer system late last year and their system no longer sends me a verification code required to log in. I've been on the phone with them for 2 months to resolve this. They are inept, I've been in an endless loop of agents that have no answers, but worst of all, I've asked repeatedly for a supervisor or manager to escalate and no one will get on the phone with me or return my call. Find another provider.
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Anonymous
map-marker Denver, Colorado

My payment

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I didnt receive and the bank sent me a card and money order I would like to speak to someone about how to get my payment the company told me I need to call the bank
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Barbara P Uwu

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Verified Reviewer

Pissed

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DO NOT get a hsa card with this bank. They charge a fee and the customer service really, really sucks. The Customer Service Rep hung up on me!!! Spent my balance and this account is CLOSED. Good riddance to s business I am glad not to be associated with. Would give negative stars if I could.
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Loss:
$15

Preferred solution: Nothing

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