HSA Bank
HSA Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HSA Bank has a 1.3 star rating from 4 customer reviews and appears mostly dissatisfied; rating distribution shows 100% unfavorable. HSA Bank reviews highlight card activation failures, transfer and access problems, and concerns about location and billing practices while wait time to reach an agent is noted as a pro.
Key Takeaways for Future Customers
- Expect significant HSA Bank customer reviews warning about account access and online card usage.
- Prepare for potential delays in transfers and issues with billing and refunds when switching custodians.
Negative Feedback / Risk Areas
- Long holds and dropped calls, agents on hold multiple times in one call.
- Card activation declines for online payments and inability to reset access via email.
- Difficulty transferring funds, unresponsive support, and complaints about billing practices.
Positive Feedback
Customers report reasonable wait times to speak to an agent and occasional apologetic staff, though agents may be undertrained.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HSA Bank has a 1.3 star rating from 4 customer reviews and appears mostly dissatisfied; rating distribution shows 100% unfavorable. HSA Bank reviews highlight card activation failures, transfer and access problems, and concerns about location and billing practices while wait time to reach an agent is noted as a pro.
Key Takeaways for Future Customers
- Expect significant HSA Bank customer reviews warning about account access and online card usage.
- Prepare for potential delays in transfers and issues with billing and refunds when switching custodians.
Negative Feedback / Risk Areas
- Long holds and dropped calls, agents on hold multiple times in one call.
- Card activation declines for online payments and inability to reset access via email.
- Difficulty transferring funds, unresponsive support, and complaints about billing practices.
Positive Feedback
Customers report reasonable wait times to speak to an agent and occasional apologetic staff, though agents may be undertrained.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Inadequate Support
I tried to make an online payment using my HSA Bank card, only to have it declined as 'not a valid card.' I called HSA Bank to confirm my new card was active, and the support experience left me more frustrated than when I started. The wait time was reasonable (under 2 minutes), but the actual help I received was severely lacking.
Despite already providing information through the automated system, I had to repeat everything to the agent. 'John' seemed genuinely apologetic and was clearly trying his best, but he was completely out of his depth with my issue. He put me on hold three separate times, couldn't resolve the problem, and his only solution was for me to pay out of pocket rather than use my HSA funds, which defeats the entire purpose of having an HSA card. His explanation that 'they're moving from Visa to MasterCard' doesn't excuse a non-functioning card that should be active.
This issue appears to affect online payments specifically. I don't blame the agent himself. He seemed undertrained and unprepared to handle basic card issues. The responsibility falls on HSA Bank for either failing to provide adequate training, allowing agents to take calls before they're ready, or having inadequate training protocols.
HSA Bank wasted over half an hour of my time on a problem they created (an active card that doesn't work for online payments).
This is unacceptable for a financial institution handling people's healthcare funds. Until HSA Bank fixes these card activation issues and properly trains their support staff, I can't recommend relying on their card for time-sensitive healthcare payments.
- Wait time to talk to an agent
- Agent suggest i pay my bill with a non hsa bank account
- Inadequate support from either poor training or poor standards
- Issue still unresolved
Preferred solution: Apology
User's recommendation: There is probably a reason HSA Bank has a 1 out of 5 stars score on every review platform
Nashua, New Hampshire
Can't access account - no updated card - can't reach anyone
This bank is the worst! At no choice of my own my original HSA account was transferred to them.
First they never sent me an update card after the expiration date. Second, I can not access my online account. I tried resetting the password but they will not send me the email to do so. I called them twice and the first time, after waiting on hold for 30 minutes they said they would do a call back in 1 hour.
It's now been three. I called another number and was on hold for 30 minutes before I hung up. I have emailed their customer service twice and no response. Next up I call a lawyer.
That is my money and right now they are holding it hostage. After this I am going to find a new company and get my money away from these unprofessional scam artists.
User's recommendation: Avoid them at all costs. Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get your money out!
After months of useless calls with customer service, trying to transfer to a new custodian, I gave up and just had them send me a final check directly. They had no intention of moving my funds to a new custodian. They should be shut down.
- Are fraudulent
Preferred solution: Apology
User's recommendation: Avoid HSABank at all cost.
Lambertville, New Jersey
Impossible to reach
The website is terrible and not user-friendly. There is no way to contact anyone there.
The email address does not accept email. I need additional information on a pending matter and cant reach anyone.
I am very disappointed my employer is using HSA Bank for the administration of our health spending accounts because they are terrible. We used them before and I had nothing but headaches trying to get reimbursement for verified medical expenses.
User's recommendation: DO NOT USE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
They updated their computer system late last year and their system no longer sends me a verification code required to log in. I've been on the phone with them for 2 months to resolve this.
They are inept, I've been in an endless loop of agents that have no answers, but worst of all, I've asked repeatedly for a supervisor or manager to escalate and no one will get on the phone with me or return my call. Find another provider.
HSA Bank member
These folks are total idiots! Communicating with them or getting them to make a simple correction is like painful.
Their website is confusing and hard to find what you're looking for. I am looking for another place for my HSA funds.
User's recommendation: Some place other than these folks.
Denver, Colorado
My payment
I didnt receive and the bank sent me a card and money order I would like to speak to someone about how to get my payment the company told me I need to call the bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed
DO NOT get a hsa card with this bank. They charge a fee and the customer service really, really sucks.
The Customer Service Rep hung up on me!!! Spent my balance and this account is CLOSED.
Good riddance to s business I am glad not to be associated with. Would give negative stars if I could.
Preferred solution: Nothing
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The moral of the story is use all HSA funds by December15.