HRS Flooring Reviews

In 2012 we had carpet put in throughout my home by HRS flooring, consisting of two separate orders, one doing my basement, and the other my entire upstairs. At the time, we dealt with Avi, and a newly hired sales person I think named Mike. We were given good prices for carpet and was told that the carpet we bought would last easily 15-20 years. The problem has been with the installation. Within 3 months of installation the carpet became bumpy throughout the house. They have sent people out twice since being put in, but they never fixed it right because they "don't want to break the seams". Not sure what that means, but my $5000.00 spent in carpet has been a waste. I have visible lumps and bumps throughout the house (in EVERY room, even under the beds) and every place that they suppose to have fixed is not fixed. I am attaching pictures of places that have been repaired TWICE! I have had carpet put in several times in my life and have never had it look the way this does. I wish Avi would come by and see for himself how this looks. The carpet has worn well and looks fine, yet I am still going to have to replace it because the installation was so poor.

Run, don’t walk, away from this company and save yourself time, stress, and frustration. I received a free estimate with Mike Holston, for a laminate installation on the first floor of our townhome. He was nice and knowledgeable and offered a reasonable price for a one day job with a three man crew on approximately 600 square feet for living room and kitchen. We picked out the color and style, paid our deposit, and were excited to get this project out of the way. We scheduled the appointment for a Friday morning at 8:00am and no one showed up. It took several hours of calls to our salesman to finally learn that apparently “the material never made it on the truck” and they would need to reschedule. Mike was very nice and apologetic and couldn’t believe this happened, he scheduled the installation for the following day – a Saturday – to make things right. The two man crew that “completed” the installation showed up late, were rude to our neighbors, were on their cell phones most of day, did sloppy work, didn’t bring enough material to finish the job and made numerous rookie errors including covering over a heating register! The worst part was the actually flooring installation which left so many planks uneven and with corners sticking up. My guess would be half of the planks were installed incorrectly. They advised they would finish the job by 6:00pm, but they didn’t “finish” until after 9:00pm that night. From there, it went from bad to worse. I reached out to both the flooring manager, Brandon Pindell, and the president of the company, Avi Gunsberg. It took 9 additional appointments and two and a half months of working with these guys to fix everything that was wrong with the first installation. The entire process was filled with frustration since they missed appointments, they didn’t bring enough materials, or they lost pieces of our kitchen and had to come out for additional fixes. In the end, the floors look very good and guests and visitors have complimented the end result. My concern is they took a couple of shortcuts to fix some of the errant planks and leveling issues, so we are still closely monitoring the floor for future issues. They offered a year long warranty on their installation, which doesn’t instill confidence in their installation. I’m hoping nothing goes seriously wrong, as I do not want to deal with this company again. Overall, I will give this company a D for effort. They continued to work with us throughout the ordeal and kept apologizing profusely for their crew’s errors, but I truly wish I had gone with another company. They did give us a discount based on how much their crews messed up and how much time we wasted in order to get a fix, but it was not enough to make the situation right. I understand that they sent out crews to fix their mistakes, but if they hadn’t made mistakes in the first place, they wouldn’t have needed to fix anything. Again, I strongly urge anyone considering this company to RUN far away from this company!