New Reviewer

Fraudulent transactions

I called the emerald card within an hr when my wallet was stolen and money was being withdrawn and my claim was denied even before I summited the paper work explaining what had happened don't know what they investigated since they sure didn't call me or the detective involved in the case. they false advertise that if you report it within 2 days you are only liable for the first $50 *** I say because I called within an hr of my wallet being stolen with everything inside my wallet including ID social card I mean everything have a police case number and name of detective in charge of my case wtf do they want as proof my damn money was all taken out of my card then you cant even talk to the fraud dept do they even have one

User's recommendation: THEY FALSE ADVERTISE WITH THE ZERO LIABILITY FRAUD DEPT IS A JOKE.

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ID
#2204634 Review #2204634 is a subjective opinion of poster.
Product
Hr Block Emerald Prepaid Card
Loss
$895
Preferred solution
Full refund

Excessive delivery time

I saw their add for respirators over 6 weeks ago. Their website said the delay is due to COVID however, when I ordered (and they charged my credit card) it said shipment in 5-7 business days. It's been 6 weeks and all they say is ,thank you for your patience.

User's recommendation: Dont order from them.

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ID
#1990439 Review #1990439 is a subjective opinion of poster.
Location
Montgomery, Alabama
Service
Hronroad Shipping Service

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