Phoenicia

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Bad deal all the way around, price, performance, customer service, LIED to.

1.0
Hptechsupport360 - Bad deal all the way around, price, performance, customer service, LIED to.
When I purchased this hp I had no idea that I would spend over $1,200 after all that said and done for a worthless piece of crap. Then it finally came and the fun(?) started and hasnt let up. I have been around computers for 25+ years. I was so good at it that I could fix my own software problems. In the picture it shows a D drive. Yah, like that works. I tried to contact my printer and no go. Yeah, now I am way passed pissed off. It would appear that any hardware isnt hp, then dont bother. Its a tower with wondows11. But it doesnt have Office or Word or any editing program that I can find. I saved a long time for these pieces of crap. Buyers remorse, you bet! If you can believe this, it doesnt even have Media Player!!! GRRRRR! I especially dislike MS more than I can express.
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Loss:
$1
Pros:
  • No pros
Cons:
  • To many cons

Preferred solution: Full refund

User's recommendation: DO NOT BUY hp FOR ANY SANE REASON.

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Marco Z Fxo

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Customer service lied

1.7
Hptechsupport360 - Customer service lied
I purchased a hp pavilion with a 90 day full warranty/return I didnt know all the kinks yet so I call for advice customer service go straight to being negative and stated you have a problem with the software lol that was a lie because I solved problem myself by figuring it out on my own , they wanted to charge me $109.00 when I had full warranty so I asked why do I have to pay if I have a warranty they stated oh because you purchased it back in June that was a lie I have the receipt 8/6/22 then I get put on hold for 30min this company is untrustworthy they do anything for an extra dollar not only that I got hung up on when I asked to email my receipt as proof.I wonder how on earth did they come up with there own date of purchase and ridiculous fake fees when the very first person I spoke with explained that I have coverage but it all changed down the line?
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Cons:
  • Customer support is horrible and deceitful

Preferred solution: Apology

User's recommendation: Get coverage from geek squad or get Apple

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Marc P Ign

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#4093793