HP Products

My warranty expired a month ago. I purchased a 1 year Post warranty plan so I could get some help solving my problem.

Windows 11 latest security update will not download.

I even had a error code number and all get is a virtual assistant that has yet to be helpful. $63.99 spent for a lot of frustration.

I purchased an HP Envy computer from HP that never performed well within the 1st year of purchasing it. I was patient with your company for almost 2 years while they encouraged me to let them collect the laptop (many times) to 'fix the computer'- to no avail.

Furthermore, I was concerned that while I trusted the company to do this for such an extended period that the warranty would expire, and I would be stuck with a computer out of warranty and would not have worked well from the initial purchase.

When I spoke to them with regard to my concern, they assured me that that was not what they were doing and in good faith, they extended the warranty for another 9 months while they ensured me they would fix the problem.

I asked for something written to this effect, and they said it was not necessary and that it would be on my file.

To this date, the problem has not been fixed. Just this week of January 25-29 ****, I have been told by the complaints clerk that I would have to pay for the computer to be fixed. I told her about the 9-month extended warranty, and she told me that would have never happened because their computer system would not allow that and there is no note of it on my computer file. Not only did she make me look like a liar, as per my concern, I am now left with an HP product that never gave me what I paid for and just as I suspected, they have prolonged replacing to wear out the warranty so that I would now have to pay for a computer that never gave me what I paid for.

The issue with the computer is not a trivial one since each time I listen to videos there is a loud crackling sound- cannot hear the videos.

My studies online have been hampered because of this. I have no extra funding to pay to have it repaired nor to purchase another one.

I bought a HP Printer Envy for my MAC in October. Since purchase it has not printed in color.

I have did virtual chat, tried toooooo many times to speak with someone. Did diagnostics and there is no selection for color.I even did the remote without any resolution. If they cannot solve the problem, who can. I want to return it because it has never worked and does not seem to have a solution.

I bought a printer for black and color printer not just black. Trying to reach a customer service rep is impossible. You become so frustrated and give up which is probably what they want. If I could rate them degrees below 0 I would.

Where do I return it to be reimbursed. If it is not suitable for a MAC it should be clear.

I am on two phones now

one is an hour and 6 minutes

the other I just started so its just 5 minutes

These are both for the customers who paid extra for quick service

This is to warn others not to buy anything from HP.

Three years ago I saw what I thought was a very good deal for an HP computer on one of the T.V. shopping channels.

I don't remember exactly how much I paid. I think it was $900 and change.

A few years before that I bought an HP printer.

WARNING, DON'T BUY AN HP PRODUCT EVER!

From almost the day I bought both these things, they were temperamental. Meaning, sometimes they worked, and sometimes they didn't. I was very busy at the time and I needed to have the availability of both the computer, and printer, I thought I could handle the unreliability, so I purchased their tech support if I got really stuck for $14.99 monthly.

Their tech support wasn't reliable as well. I had to call for tech support constantly because there were continuous problems with the computer Sometimes, the person on the phone was competent, but many times not. Sometimes they were even arrogant. I've paid for that support for three years, so it became quite costly.

I've had to send the computer back one time as well.

As for the printer sometimes it prints and sometimes it doesn't. Usually if you wait a few hours it will print again, sometimes you have to wait a day or two.

I've had many companies computers and printers.

This is

the very worst I've every had!

Do not buy any product from this company!

DON'T ACCEPT ONE, IF THEY WANT TO GIVE IT TO YOU!!

You will end up pulling your hair out of your head with frustration. Be kind to yourself don't get involved with their products!

Never buy from hp one second out of warranty they will tell you tough luck I might have used this laptop 20 times and doubt that I did that much I can send to a repair shop but if it tares up after that little use why bother junk is junk seams if you cared about your customers you would try to work out something

This thing is a complete pos and *** this sute

I like HP printers that is not the problem. But when one of them needed replacement I went and talk to representative over the phone from HP.

All her promises unfulfilled. I did not get five months of free ink I got two. I wanted to recycle my old printer she said I would get money back. Not true.

when trying to contact HP to get my promises fulfilled I couldn’t find anyone I spent two hours on the phone. At Best Buy I would’ve got 15% off my new printer if I recycle the old if I went to Best Buy I would’ve got five months of free ink.

She said that she could do all this for me but it was untrue. She just wanted the sale.