HOYTS Australia Reviews
HOYTS Australia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HOYTS Australia has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied. 50% would likely recommend. Pros include nice lounges and theatres. Price level is high and many cite poor customer service and issues with Discounts and Special Offers.
Key Takeaways for Future Customers
- Watch membership app stability; users report membership app lockouts.
- Confirm vouchers and gift cards arrive by email before planning use.
- Expect slow or no phone and email support; escalate to team leader if needed.
Negative Feedback / Risk Areas
- Customer complaints about unanswered phones and unread emails.
- App rejecting emails and locking accounts, blocking communication.
- Vouchers/gift cards not working or email not received.
- High price level with limited support for Discounts and Special Offers.
Positive Feedback
Nice lounges and theatres.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HOYTS Australia has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied. 50% would likely recommend. Pros include nice lounges and theatres. Price level is high and many cite poor customer service and issues with Discounts and Special Offers.
Key Takeaways for Future Customers
- Watch membership app stability; users report membership app lockouts.
- Confirm vouchers and gift cards arrive by email before planning use.
- Expect slow or no phone and email support; escalate to team leader if needed.
Negative Feedback / Risk Areas
- Customer complaints about unanswered phones and unread emails.
- App rejecting emails and locking accounts, blocking communication.
- Vouchers/gift cards not working or email not received.
- High price level with limited support for Discounts and Special Offers.
Positive Feedback
Nice lounges and theatres.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
*** membership service. There app is poorly supported if at all. It lock me out and says my email is not accepted. Shame
*** membership service. There app is poorly supported if at all.
It locks me out and says my email is not accepted. Saying it is invalid, Shame on them. There is no easy way to contact them when the email address response it says that my email address is invalid??
How can that be and how can you communicate, when this happens. Why has it happened?
- Nice lounges and theatres
- No staff or support
Preferred solution: Fix the problem so I can be a vip member. It took my money and then said they would refund. I’m confused a bout wher I stand.
User's recommendation: Complain until they came their app easy to get help by making it easy to communicate with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Complaint I asked for team leader contact
- - They won't answer the phone.
- - One person won't read my email or give team-leader details.
- - I want this escalated.
- - Ring me to sort this out.
Even asked for it to be escalated and staff member stopped emailing me . Despicable and disgusting service .
Totally useless! They won't answer the phone, and I cannot get this one person to read my email correctly and give me details of the team leader.
I want this escalated, and team leaders are hiding behind their staff. Ring me to sort this out!!!
- Do not answer phones and team leaders should read emails
Preferred solution: Full refund or others activate the tickets so I can use them
User's recommendation: Do not buy vouchers or gift cards from Hoyts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wollongong, New South Wales
Pathetic customer service
- - Three vouchers with validity dates do not work.
- - No response by email or phone after escalation.
- - The reviewer would not buy vouchers again.
Do not deal with Hoyts . They have not resolved my issue and never buy gift vouchers !!!
I have 3 vouchers purchased with validity dates and they dont work . I cant get anyone to help me to get these fixed up .
I have asked it be escalated and still no response by email . And the phone ??? Forget it no response at all .
I would never buy another voucher from these people . !!!
Email with gift card has not arrived
They said they will get back to me in 14 days that have a high email inquiries need to know asap this isn't good enough I wanted to use it tomorrow and now i can't
User's recommendation: get in touch asap if you dont receive your email with gift card
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