Howards TV and Appliance
Howards TV and Appliance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Howards TV and Appliance has a 1.2 star rating from 2 reviews and consumers are mostly dissatisfied.
Positive Feedback
Customers note price as a pro while researching Howards TV and Appliance reviews.
Negative Feedback / Risk Areas
- Poor communication and unprofessional customer service causing special order delays and lack of follow up.
- Problems with rebates, misbranding and no timely refunds after returns.
- High price level noted despite price listed as a pro in some comments.
Key Takeaways for Future Customers
- Expect potential delays on special order products and confirm timelines before purchase.
- Document rebate and serial number agreements and follow up on refunds and billing.
- Consider customer complaints when comparing value and service to other dealers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Howards TV and Appliance has a 1.2 star rating from 2 reviews and consumers are mostly dissatisfied.
Positive Feedback
Customers note price as a pro while researching Howards TV and Appliance reviews.
Negative Feedback / Risk Areas
- Poor communication and unprofessional customer service causing special order delays and lack of follow up.
- Problems with rebates, misbranding and no timely refunds after returns.
- High price level noted despite price listed as a pro in some comments.
Key Takeaways for Future Customers
- Expect potential delays on special order products and confirm timelines before purchase.
- Document rebate and serial number agreements and follow up on refunds and billing.
- Consider customer complaints when comparing value and service to other dealers.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service is horrible
- Dishwasher ordered 1 month ago; delivery pushed back 3x.
- Mariel replied after a week that she messaged the vendor; no further updates.
Howards furnitures only proactive time they reached out to me to resolve the issue was right after I filed this complaint. They had no dishwashers in stock that had a handle on the door.
They tried to exchange for another dishwasher but was a lesser value and quality was less. No discount on delivery, warranty, install or product.
Just you need to wait. Well this Friday will be the end of the 6th week and no call or email from them stating the product is in stock.
I called the following day and was told just to wait. 10 mins later after we hung up all of a sudden they want to see if we can do an exchange.
Problem was they did not have 1 whirlpool, KitchenAid or any other brand with a towel rack and same specs in stock. So now I wait the 6 weeks which will be next Friday and more than likely cancel my order for a full refund since no reply from the vendor. Do not waste your time with special orders through Howards.
Horrible communication. In fact none...unless your call yourself
Took a week to get a reply from Mariel who said she messaged the vendor. Delivery date has been pushed back 3x since order. Mariel has never replied back to me. I called in and that person said it was the 14th and these special orders usually come in within 2-4 weeks.
We are now in week 5 and no follow up from Howards customer service at all.
Will wait till this Friday and then cancel my order if not scheduled for delivery and install by then. This is my first time going through Howards and will definitely not be back.
- Price
- Customer service
- Communication to buyer
Preferred solution: Price reduction
User's recommendation: Do not order special order products from Howards. They have no communication with the vendor and no follow from there own customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irvine, California
Misbranding
- Purchased $17k at Howard Appliance; rebates from Samsung and Howard.
- Dawn Cantu entered serials.
- Samsung says purchase not from authorized dealer.
I purchased over $17k appliances from Howard appliance. They told me that I will get rebate from Samsung and from Howard.
Dawn Cantu even entered appliances sr#. I received an email from Samsung that my place of purchase is not from authorized dealer. I called Dawn she told me she has reached to Samsung rep. I got the second email with same message.
There is also no word from Howard. Additionally Howard had to refund for a product returned and there is no response
- Unprofessional
Preferred solution: Full refund
User's recommendation: Do pay in advance
Companies Similar to Howards TV and Appliance
Jetson TV And Appliance
“Super salesman, Robert, told us if we bought all Jenn Aire appliances, we'd get a 3rd year of warranty....“
Queen City
“Purchased high ticket item from this store #7 on W. Roosevelt Blvd. They took my money and then did not...“
Standard TV and Appliance
“DO NOT TRUST STANDARD TV & APPLIANCE They Damage Your Home and Refuse to Pay! I have been a loyal...“
Town Appliance
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.