No refund

called to order parts and they said they were in stock and i would have them the next day.Three days later no parts.I called and was told they did not have them and they were on back order.I told them to cancell order and send me a refund and i would order again when parts were available.Still ne parts and NO REFUND

User's recommendation: make sure parts are in tock before ordering.

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ID
#2490854 Review #2490854 is a subjective opinion of poster.
Location
Lehigh Acres, Florida
New Reviewer

Make certain that re pairs are to your sattsfaction before the serviceman leaves your home.

I have been a Hoveround customer for about 6 years so I decided I was ready for a new one.according to Medicare rules. When I received the new chair (MPV-5) it was running a little too fast. I had a repairman from the company come and slow tt down somewhat which he did. The only trouble is that the chair going forward is to my satisfaction but in reverse it barely moves They refuse to come and fix it unless I pay for a $120 service call. T.his was the fault of the repairman who adjusted it incorrectly so I feel it is the responsibility of Hoveround to rectify the error.
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ID
#1759327 Review #1759327 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Wheelchair

I am in a wheelchair that is not working. I have been trying to get hoveround to send me the supplies to fix it since 10/16. My ins keystone has been contacting hoveround with approval letters but hoveround state since they are under their networth they need a loa letters to complete the requested. I have been calling keystone every other day to get them to send letter of agreement. They keep sending notice of aggreement which is notice of approval. My name is Mattie Stewart my address is 916A North 10th Street Phila Pa 19123 my phone 215978****. Please let me now if you can help me . Thank you in advance
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ID
#989989 Review #989989 is a subjective opinion of poster.
Product
Hoveround Wheelchair
Reason of review
Warranty issue

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