VERY difficult to locate the procedure to use on their website for returning items. I will never order again and I hope others become aware of this. Wayfair is great in customer service and deserves the business. Houzz gives instructions stating to go to YOUR ORDERS...Read more
Without going into too much frustrating detail......We bought a beautiful blue carpet, called Coral Reef. We read the details. Took a close look. (Only one photo, but it could be magnified.) The carpet arrived in a timely fashion, but it was an ugly green. Now they did...Read more
Purchased a $1,000 dollar 300 pound crackled glass table from Houzz. They claimed free delivery. They delivered alright----dumped it on my lawn. I had to hire a glass company to bring it inside and assemble it. The table was just for decor---no one sat around...Read more
Short Review for March 07, 2017
by anonymous #1017935
The return policy is ridiculous. I want shop Houzz again
Houzz Shipping Service Review
by anonymous #991809
I ordered curtains for my home and delivery was to be between Jan. 7-12, 2017. I called customer service on Jan. 13th two seperate times and both customer service reps said they would check to see why and would get back to me. It's the 16th now and I am still waiting on teturn call. Will NEVER orfer from this company again!!
Short Review for January 03, 2017, Pc_payment
by anonymous #984718
They keep taking money out of my account and it was NEVER AUTHORIZED. Filing fraud report tomorrow.
Houzz Shipping Service Review
by anonymous #973459
I ordered a 24 inch marble vanity that arrived with a broken drainport. The supplier suggested I have it installed with the crack. Finally a new sink arrived but it was 2 inches too wide and 2 inches too long and my two plumbers said it is absolutely unworkable. Now no one will do anything. Do not buy from this company!!!!
I really dont know by which name I should call this guy who works for his company AR RENOVATIONS. He is the biggest crook in the market. His existing good reviews are all fake. He took all the money from us including the last payment for the washroom that he was...Read more
I have never felt compelled to write a bad review for any company, however my experience was so infuriating and shocking I feel the need to warn others and possibly save them from this experience. This is the first time I purchased from HOUZZ and I will never purchase...Read more
My purchase came defective & per the instructions in the box I contacted the manufacture for replacements Long story short & 8 months later my issue with the product was not resolved. So I posted a negative review ABOUT THE MANUFACTURE, not even houzz themselves! My...Read more
am so disgusted I don't know where to begin. My partner and I had been eyeing a mirror we saw on Houzz back in November. Their site stated they had 8 mirrors in stock. The next day we came back to purchase it and there were none left. So we decided to wait until after...Read more
I am a consumer that purchased curtains through HOUZZ. As a consumer, I was not aware that I was purchasing through a second party seller until after the purchase. I read the return policy for the merchandise and it must be done within 30 days. On 1/21/17 I requested...Read more
So the guy who delivered it, in a Pence truck, had me sign the 'refuse to accept' paperwork and he took it away. The table was obviously damaged--there was a large crushed area on the outside box, the insulation was opened, the table cracked and broken at the crush...Read more
It unfortunate now a days with such a busy life we all have that we have to take time to warn people from having a bad experience. I have ordered several things from this company and the quality is not up to par! I understand they are the middle people of all the...Read more