Houzz
Reviews and Complaints
Return
Preferred solution: Full refund
User's recommendation: Get the right measurements
I have a question regarding my order number {{Redacted}}
Replacement
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Verified ReviewerRefund never came
- Customer service e is terrible
Preferred solution: Full refund
User's recommendation: Buy from a different company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Horrible Customer Service
Company fixed the issue and I have been provided with full refund.
I have been trying to get an answer on the status of my order for 2 weeks now from the seller and Houzz with no luck. All I get is the runaround saying that someone will contact me and no one ever does. Today I was told that the seller needs to initiate a refund, not Houzz. So at this point I'm going to assume that I'm just out the money.
It's unbelievable that a company like Houzz does not hold their sellers accountable to ensure that their customers receive the products ordered. This was my first purchase from them and will most definitely be my last.
Preferred solution: Deliver product or service ordered
User's recommendation: I would seriously hesitate before ordering
Terrible customer service
Preferred solution: Deliver product or service ordered
Price match
User's recommendation: Not a good bed
Do not ever purchase from here!!!
User's recommendation: AVOID HOUZZ
Replacement part
Preferred solution: It’s in the notes
I did not receive my order. I found it difficult to contact a service representative directly.
Preferred solution: Full refund
User's recommendation: Buyer be ware
You wanted it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaNot happy with the return policy
User's recommendation: Don't buy the 14.5 solar turtle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Denver, ColoradoPoor customer service response time
Rug will not lay flat
Contractor disappeared
- Breach of contract
Preferred solution: Full refund
User's recommendation: Michael Shultz is a thief!
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