Miguel G Apl

Return

This item is Not the right size for the existing water valve. Need to evaluate ans het the right size.
View full review

Preferred solution: Full refund

User's recommendation: Get the right measurements

Anonymous
map-marker Naperville, Illinois

I have a question regarding my order number {{Redacted}}

My bank did not authorize payment on this order yesterday due to a $1500. limit on my debit card. The bank agreed to raise my limit to $3500.00. Please use the same card for my order BEFORE 8:00 a.m. tomorrow, as that is when my limit will again be only $1500.00. Please notify me when this order is confirmed!
View full review
Anonymous
map-marker Savannah, Georgia

Replacement

I have not heard that a replacement has been sent. Last communication with the the seller, they were unable to find my order. There is a lack of communication about the damaged/returned toilet. I would appreciate being better informed. Thanks
View full review
Emily B Fmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund never came

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Houzz - Refund never came
Houzz - Refund never came - Image 2
Houzz - Refund never came - Image 3
I ordered 2 nightstands on June 21, 2022. One came and was broken so I called the company and cancelled the order for the 2nd one. I sent the broken one back, they wouldn't send a return label so I paid $90 to return it. The second one still came, even though I cancelled it. I sent that back also but still haven't received my refund of $591! I have called and emailed every week and just get a bunch of excuses! Stay away from this company!
View full review
Loss:
$591
Cons:
  • Customer service e is terrible

Preferred solution: Full refund

User's recommendation: Buy from a different company!

Resolved
Glyness S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Horrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 27, 2022

Company fixed the issue and I have been provided with full refund.

Original review Oct 26, 2022
I ordered a set of candle holders and received the wrong tracking information. I did receive notice that my order was delivered and something was delivered to a town over 300 miles away.

I have been trying to get an answer on the status of my order for 2 weeks now from the seller and Houzz with no luck. All I get is the runaround saying that someone will contact me and no one ever does. Today I was told that the seller needs to initiate a refund, not Houzz. So at this point I'm going to assume that I'm just out the money.

It's unbelievable that a company like Houzz does not hold their sellers accountable to ensure that their customers receive the products ordered. This was my first purchase from them and will most definitely be my last.
View full review
Loss:
$19

Preferred solution: Deliver product or service ordered

User's recommendation: I would seriously hesitate before ordering

Soulmaz P

Terrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Terrible customer service. Terrible customer service. Terrible customer service. Terrible customer service. Terrible customer service
View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Cashiers, North Carolina

Price match

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Houzz - Price match
Houzz - Price match - Image 2
Houzz - Price match - Image 3
My bed is broken, I sent pictures. I need a company to come fix the bed. I want to know how much it will cross.
View full review

User's recommendation: Not a good bed

Anonymous
map-marker Pennington, New Jersey

Do not ever purchase from here!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DO NOT EVER PURCHASE FROM HERE. CUSTOMER SERVICE IS AWFUL. My order never arrived. They wont refund me. AWFUL AWFUL AWFUL
View full review

User's recommendation: AVOID HOUZZ

Harry M Swi

Replacement part

I would like to place an order for a rubber gasket that was missing from my serenity linear drain but no one replied how to or how much it would cost including the shipping. Im very frustrated. Please help! Thank you Harry 617-512-****
View full review

Preferred solution: It’s in the notes

Linda M Vpo

I did not receive my order. I found it difficult to contact a service representative directly.

My order did not show up. Every time I contacted Houzz. They would say it was on it s way. However tracking it showed it was in Oregon, but nothing after it. We have had to stop payment on the order. Extremely dissatisfied
View full review
Loss:
$523

Preferred solution: Full refund

User's recommendation: Buyer be ware

Liviana Jnd
map-marker Peru, Illinois

You wanted it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Did not have a complaint needed help with something and they helped. Unlike you this is all so unnecessary.
View full review
Joseph B Smt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Not happy with the return policy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Houzz - Not happy with the return policy
Houzz - Not happy with the return policy - Image 2
I bought the 14.5 High Solar powered metal turtle set of 2 and the one solar puck dosen't work. All I wanted was them to replace the turtle or just the solar puck.
View full review

User's recommendation: Don't buy the 14.5 solar turtle.

Deborah K Ihc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Poor customer service response time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Parts missing took two weeks to get and then had no instructions . Finally got them via email -which could have happened quickly -after being on hold multiple times for hours .
View full review
Anonymous
map-marker Alto, New Mexico

Rug will not lay flat

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Houzz - Rug will not lay flat
Houzz - Rug will not lay flat - Image 2
I ordered two rugs from Houzz from different vendors. One is perfect. The axis rug that came from houston oriental rug company will not lay flat. It looks like a wrinkled sheet. Houzz contacted the company and they basically said screw you. Not what I expect
View full review
Maureen P Lnm
map-marker Bridgewater Township, New Jersey

Contractor disappeared

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Michael Shultz was advertised as a licensed Contractor, which he is not. He left my house a horrible mess & wont refund my money. He stated as long as I get a Construction Permit, he will finish job or refund my money. My township will not issue a Permit to me. This is blackmail!
View full review
Loss:
$30
Cons:
  • Breach of contract

Preferred solution: Full refund

User's recommendation: Michael Shultz is a thief!