Houzz Store
Houzz Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Houzz Store has a 1.7 star rating from 4 reviews with 75% unfavorable feedback. Consumers report damaged goods, high price level, and repeated issues with exchange, refunds, and poor customer service.
Key Takeaways for Future Customers
- Check current stock and delivery terms before ordering since room-of-choice and delivery promises may not be honored; see Houzz Store reviews for similar experiences.
- Document returns and expect delays on refunds and responses.
Negative Feedback / Risk Areas
- Recurring complaints include damaged shipments, unprocessed refunds, and lack of live customer service; many cite billing and refund disputes.
- Freight and delivery policy disputes can leave customers responsible for extra charges.
Positive Feedback
Reviewers note a large selection and wide price range despite service problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Houzz Store has a 1.7 star rating from 4 reviews with 75% unfavorable feedback. Consumers report damaged goods, high price level, and repeated issues with exchange, refunds, and poor customer service.
Key Takeaways for Future Customers
- Check current stock and delivery terms before ordering since room-of-choice and delivery promises may not be honored; see Houzz Store reviews for similar experiences.
- Document returns and expect delays on refunds and responses.
Negative Feedback / Risk Areas
- Recurring complaints include damaged shipments, unprocessed refunds, and lack of live customer service; many cite billing and refund disputes.
- Freight and delivery policy disputes can leave customers responsible for extra charges.
Positive Feedback
Reviewers note a large selection and wide price range despite service problems.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Strawberry Plains, Tennessee
Room of Choice Not Honored Sticking me w/ ALL Freight!!!
- - Room of choice dresser; Atlanta drop-off only; Houzz offers 99.99 refund or California return with freight; manager call not promised.
I ordered a dresser from Houzz and paid extra for the 'room of choice.' The dresser arrived at CEVA in Atlanta, GA four days ago and now they are telling me they can only drop it off in my driveway, as per Sabrina. I called Houzz and spoke with Steve who stated they could refund me $99.99 for 'room of choice' and I could find a local mover to take it upstairs, or they would return it back to Houzz in California and charge all the freight charges there and back because 'that's their policy.' I told Steve at Houzz that if I accepted those terms and the dresser had been damaged during shipment, then the responsibility would be on me and that wasn't the original agreement; Steve had nothing else to say.
I requested a manager to call me back as soon as possible and Steve stated, 'I can request it but I can't promise anyone will call you.' I am so upset right now and I'm supposed to be focusing on my job, not doing the job of Houzz! What a horrible experience!
- Do not honor their end of the deal
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid Headache and Bad Business Practices and Rip Off
Phoenix, Arizona
I was promised a refund and still none 3 months later
- - Ordered 2 night stands on 6/21; first arrived broken, second canceled.
- - No return label; paid $90 to return an item; refund not received.
I ordered 2 night stands June 21, 2022. The first one came and was broken so i cancelled the 2nd one since the quality wasnt good.
They wouldnt send me a label for the return so i sent it on my own and had to pay $90 out of pocket. They still send the 2nd one so i returned it and was promised a refund and still havent received it.
I call every week and get a different excuse everytime. My next step is to file a lawsuit but i just want to warn people to stay away from this company!!
User's recommendation: Stay away from this company.
Fort Lauderdale, Florida
Bad Customer service
- - Requests refund to credit card for unavailable or canceled online items.
- - Cites poor service and late updates from Houzz and other retailers.
To: Houzz
Re: Your Houzz Order 1721-77**-**05-9238
Hello,
Please refund my money back to my credit card. I'm
very disappointed to hear that Houzz along with
Amazon, Waifair, Qilt and Walmart all did the same
thing to me.
All of you took the same order for an item
you showed up available on line so I placed the order
and you took my money. What troubles me the most
is that this situation shows absolutely no customer
service whatsoever. In fact what makes you all the
same is that you all waited until I called to check on
the status of my delivery because it was late then you
tell me you are going to research to find out what the
issue is only to find out that the order has been
canceled or the item is not available at this time.
Amazon, Wayfair, Houzz, Walmart, and Qilt. Qilt did it
2 different times to me.
Here is a tip for all the stores I
mentioned.
YOU CANT SELL WHAT YOU DOBT
HAVE SO TSJE IT OFF YOUR SITE OR PUT NIT
AVAILABLE AT THIS TIME! This people like me don't
have yo tell how to do your job
Sent from Yahoo Mail for iPhone
On Friday, January 28, 2022, 12:53 PM, Houzz
wrote:
Hi Lloyd,
I hone all is well as we have not heard hackl
User's recommendation: Make sure you call them to make sure they have the item before placing the order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged part, no live person help.
- - Unassembled chair arrived with good packaging.
- - Right rocker leg has a long crack.
- - Wants replacement right leg or partial refund.
My unassembled rocking chair arrived in good packaging. However, the right rocker leg has a long, loose crack in it that can break off easily.
I want a new right leg or a partial refund to fix the cracked leg. The customer service live number only has a recording that only online help is available.
I tried that several times and the questions keep repeating. I'm a senior, partially blind, on fixed income in HUD housing, still in lockdown.
- Damaged goods
- Poor customer service
Preferred solution: Price reduction
User's recommendation: If houzz can't help me, I say don't buy from them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective Safavieh Rug - Ridiculous Shedding
- - The rug shed heavily and remained bad after nine months.
- - Return failed; $129 offer; full refund only if donated; we want rug and rug pad refunded.
Resolution Update: April 23, 2020Two days after posting original pissedconsumer.com review and forwarding link to Houzz Customer Support, I received a call from a customer support team member. He was highly apologetic and offered full reimbursement for the defective rug, asking if we were willing/able to dispose of it ourselves.
By mutual agreement, Houzz will mail a check for the balance due. Note: I included the recommended rug pad in total amount of $1113 - the rug itself was $849. I did not quibble about the pad, we will likely reuse it with replacement rug. ADVICE: If you see problem shedding in rug reviews, don’t buy the rug.
Also, you get what you pay for. Although it included sale and discount, $849 is the lowest price point we found for a large 100% wool hand tufted rug. We researched Safavieh, thought they sounded like a solid, socially responsible company. Just did a quick search, top result was D- rating, Better Business Bureau.
Went to Safavieh website and reading between the lines, knowing what I now know about this product, I am curious about ethics of manufacturing and will avoid buying anything from them in the future. Thank you pissedconsumer.com for facilitating response from Houzz and thank you Houzz, for resolving issue to our satisfaction.
March 2019 - Purchased Safavieh Anatolia hand tufted wool rug. Shedding seemed like more than it should have been but product use &;;;;;;;;;;;;; care info indicated it was normal - at first.
Nine months later it was just as bad. Three vacuum canisters full in one vacuuming (weekly). Fiber shedding on wood floor within hours of vacuuming. Safavieh would not honor return because it was outside return policy.
Houzz would not honor return because Safavieh wouldnt. At first they offered a $129 refund ($850 rug). After pointing out lung health concerns they offered FULL refund IF WE DONATED TO CHARITY/THRIFT STORE & showed receipt. WHAT???
I replied that it was even more wrong to suggest that people who shop at thrift stores should live with defective rug. Worse yet, a family with children crawling around and sitting/laying on rug should not breathe those fibers. Houzz promptly sent the check for $129 and has yet to respond to 5 attempted contacts.
We will NOT donate rug and have not cashed the check. We want a full refund for rug and rug pad (recommended to prevent shedding).
- Large selection and price range
- Poor quality and poor customer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY SAFAVIEH ANATOLIA RUG. BOYCOTT HOUZZ.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt has been five months and I do not have my purchased order
To answer your question....I have not heard from Houzz regarding my purchase of 31 March 2020 and have not received as of 25 July 2020.
Dr. Serena J. Rowan
Preferred solution: Deliver product or service ordered
User's recommendation: Be cautious about ordering online. You may or may not receive product...
Corte Madera, California
Still waiting for door latch for vanity ordered in July that was damaged in shipping
Unable to contact Houzz since Ive lost my password
Unable to return damaged LED Lighted Window Flags
- - Defective Houzz window flags received July 2020; seeking refund to credit card.
- - Replied 07/15/20; I sent info on 07/16, 07/23, 08/06/20; no response.
On or About the first of July 2020, I received window Flags from HOUZZ that were defective and what to RETURN same for a REFUND. A reply came from HOUZZ on 07/15/20.
The requested Info. was sent to HOUZZ on 07/16/20 again on 07/23/20 again 08/06/20, and NO RESPONSE?
All I want is to return the flags and put the refund back on my Credit Card. Is that to much to ask for?
Preferred solution: Full refund
User's recommendation: Hope this does not happen to You.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Guaynabo, Guaynabo
Trying to make a order
I was ordering 2 belts with free shipping but i was told I could not pick my colors I needed 1in black and 1in brown I was told this over the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTry to purchase 2 belts 1 in black and 1in Brown free shipping
How can I order 1 in black and 1 in brown with the free shipping
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Stupid remark.