Unclaimed
Houzz Store Reviews
3.8K
CLAIMED LOSSES
9
TOTAL REVIEWS
Houzz Store Reviews
I was promised a refund and still none 3 months later
I ordered 2 night stands June 21, 2022. The first one came and was broken so i cancelled the 2nd one since the quality wasnt good. They wouldnt send me a label for the return so i sent it on my own and had to pay $90 out of pocket. They still send the 2nd one so i returned it and was promised a refund and still havent received it. I call every week and get a different excuse everytime. My next step is to file a lawsuit but i just want to warn people to stay away from this company!!
User's recommendation: Stay away from this company.
ID
Location
Phoenix, Arizona
Bad Customer service
To: Houzz Re: Your Houzz Order 1721-77**-**05-9238 Hello, Please refund my money back to my credit card. I'm very disappointed to hear that Houzz along with Amazon, Waifair, Qilt and Walmart all did the same thing to me. All of you took the same order for an item you...
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ID
Location
Fort Lauderdale, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDamaged part, no live person help.
My unassembled rocking chair arrived in good packaging. However, the right rocker leg has a long, loose crack in it that can break off easily. I want a new right leg or a partial refund to fix the cracked leg. The customer service live number only has a recording that only online help is available. I tried that several times and the questions keep repeating. I'm a senior, partially blind, on fixed income in HUD housing, still in lockdown.
User's recommendation: If houzz can't help me, I say don't buy from them.
ID
Cons
- Poor customer service
- Damaged goods
Loss
$100
Preferred solution
Price reduction
Still waiting for door latch for vanity ordered in July that was damaged in shipping
Unable to contact Houzz since Ive lost my password
ID
Location
Corte Madera, California
New Reviewer
Unable to return damaged LED Lighted Window Flags
On or About the first of July 2020, I received window Flags from HOUZZ that were defective and what to RETURN same for a REFUND. A reply came from HOUZZ on 07/15/20. The requested Info. was sent to HOUZZ on 07/16/20 again on 07/23/20 again 08/06/20, and NO RESPONSE? All I want is to return the flags and put the refund back on my Credit Card. Is that to much to ask for?
User's recommendation: Hope this does not happen to You.
ID
Loss
$49
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer