Anonymous
map-marker Phoenix, Arizona

I was promised a refund and still none 3 months later

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Houzz Store - I was promised a refund and still none 3 months later
I ordered 2 night stands June 21, 2022. The first one came and was broken so i cancelled the 2nd one since the quality wasnt good. They wouldnt send me a label for the return so i sent it on my own and had to pay $90 out of pocket. They still send the 2nd one so i returned it and was promised a refund and still havent received it. I call every week and get a different excuse everytime. My next step is to file a lawsuit but i just want to warn people to stay away from this company!!
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User's recommendation: Stay away from this company.

Anonymous
map-marker Fort Lauderdale, Florida

Bad Customer service

To: Houzz

Re: Your Houzz Order 1721-77**-**05-9238

Hello,

Please refund my money back to my credit card. I'm

very disappointed to hear that Houzz along with

Amazon, Waifair, Qilt and Walmart all did the same

thing to me.

All of you took the same order for an item

you showed up available on line so I placed the order

and you took my money. What troubles me the most

is that this situation shows absolutely no customer

service whatsoever. In fact what makes you all the

same is that you all waited until I called to check on

the status of my delivery because it was late then you

tell me you are going to research to find out what the

issue is only to find out that the order has been

canceled or the item is not available at this time.

Amazon, Wayfair, Houzz, Walmart, and Qilt. Qilt did it

2 different times to me.

Here is a tip for all the stores I

mentioned.

YOU CANT SELL WHAT YOU DOBT

HAVE SO TSJE IT OFF YOUR SITE OR PUT NIT

AVAILABLE AT THIS TIME! This people like me don't

have yo tell how to do your job

Sent from Yahoo Mail for iPhone

On Friday, January 28, 2022, 12:53 PM, Houzz

wrote:

Hi Lloyd,

I hone all is well as we have not heard hackl

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User's recommendation: Make sure you call them to make sure they have the item before placing the order

Karen K Joe

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Verified Reviewer

Damaged part, no live person help.

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Houzz Store - Damaged part, no live person help.
Houzz Store - Damaged part, no live person help. - Image 2
My unassembled rocking chair arrived in good packaging. However, the right rocker leg has a long, loose crack in it that can break off easily. I want a new right leg or a partial refund to fix the cracked leg. The customer service live number only has a recording that only online help is available. I tried that several times and the questions keep repeating. I'm a senior, partially blind, on fixed income in HUD housing, still in lockdown.
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Loss:
$100
Cons:
  • Poor customer service
  • Damaged goods

Preferred solution: Price reduction

User's recommendation: If houzz can't help me, I say don't buy from them.

Tamara C Qtp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective Safavieh Rug - Ridiculous Shedding

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Houzz Store - Defective Safavieh Rug - Ridiculous Shedding
Houzz Store - Defective Safavieh Rug - Ridiculous Shedding - Image 2
Houzz Store - Defective Safavieh Rug - Ridiculous Shedding - Image 3
Houzz Store - Defective Safavieh Rug - Ridiculous Shedding - Image 4
Houzz Store - Defective Safavieh Rug - Ridiculous Shedding - Image 5
Houzz Store - Defective Safavieh Rug - Ridiculous Shedding - Image 6
Updated by user Apr 24, 2020

Resolution Update: April 23, 2020Two days after posting original pissedconsumer.com review and forwarding link to Houzz Customer Support, I received a call from a customer support team member. He was highly apologetic and offered full reimbursement for the defective rug, asking if we were willing/able to dispose of it ourselves.

By mutual agreement, Houzz will mail a check for the balance due. Note: I included the recommended rug pad in total amount of $1113 - the rug itself was $849. I did not quibble about the pad, we will likely reuse it with replacement rug. ADVICE: If you see problem shedding in rug reviews, don’t buy the rug.

Also, you get what you pay for. Although it included sale and discount, $849 is the lowest price point we found for a large 100% wool hand tufted rug. We researched Safavieh, thought they sounded like a solid, socially responsible company. Just did a quick search, top result was D- rating, Better Business Bureau.

Went to Safavieh website and reading between the lines, knowing what I now know about this product, I am curious about ethics of manufacturing and will avoid buying anything from them in the future. Thank you pissedconsumer.com for facilitating response from Houzz and thank you Houzz, for resolving issue to our satisfaction.

Original review Apr 21, 2020
March 2019 - Purchased Safavieh Anatolia hand tufted wool rug. Shedding seemed like more than it should have been but product use &;;;;;;;;;;;;; care info indicated it was normal - at first. Nine months later it was just as bad. Three vacuum canisters full in one vacuuming (weekly). Fiber shedding on wood floor within hours of vacuuming. Safavieh would not honor return because it was outside return policy. Houzz would not honor return because Safavieh wouldnt. At first they offered a $129 refund ($850 rug). After pointing out lung health concerns they offered FULL refund IF WE DONATED TO CHARITY/THRIFT STORE & showed receipt. WHAT??? I replied that it was even more wrong to suggest that people who shop at thrift stores should live with defective rug. Worse yet, a family with children crawling around and sitting/laying on rug should not breathe those fibers. Houzz promptly sent the check for $129 and has yet to respond to 5 attempted contacts. We will NOT donate rug and have not cashed the check. We want a full refund for rug and rug pad (recommended to prevent shedding).
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Loss:
$1113
Pros:
  • Large selection and price range
Cons:
  • Poor quality and poor customer service

Preferred solution: Full refund

User's recommendation: DO NOT BUY SAFAVIEH ANATOLIA RUG. BOYCOTT HOUZZ.

Serena R Jmg

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Verified Reviewer

It has been five months and I do not have my purchased order

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To answer your question....I have not heard from Houzz regarding my purchase of 31 March 2020 and have not received as of 25 July 2020. Dr. Serena J. Rowan
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Loss:
$2500

Preferred solution: Deliver product or service ordered

User's recommendation: Be cautious about ordering online. You may or may not receive product...

Anonymous
map-marker Corte Madera, California

Still waiting for door latch for vanity ordered in July that was damaged in shipping

Unable to contact Houzz since Ive lost my password
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John J Fra

Unable to return damaged LED Lighted Window Flags

On or About the first of July 2020, I received window Flags from HOUZZ that were defective and what to RETURN same for a REFUND. A reply came from HOUZZ on 07/15/20. The requested Info. was sent to HOUZZ on 07/16/20 again on 07/23/20 again 08/06/20, and NO RESPONSE? All I want is to return the flags and put the refund back on my Credit Card. Is that to much to ask for?
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Loss:
$49

Preferred solution: Full refund

User's recommendation: Hope this does not happen to You.

Carrington Rog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Guaynabo, Guaynabo

Trying to make a order

I was ordering 2 belts with free shipping but i was told I could not pick my colors I needed 1in black and 1in brown I was told this over the phone
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Reason of review:
Order processing issue
Carrington Rog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Try to purchase 2 belts 1 in black and 1in Brown free shipping

How can I order 1 in black and 1 in brown with the free shipping
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Reason of review:
Order processing issue
1 comment
Guest

Stupid remark.

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