I was promised a refund and still none 3 months later

Houzz Store - I was promised a refund and still none 3 months later
I ordered 2 night stands June 21, 2022. The first one came and was broken so i cancelled the 2nd one since the quality wasnt good. They wouldnt send me a label for the return so i sent it on my own and had to pay $90 out of pocket. They still send the 2nd one so i returned it and was promised a refund and still havent received it. I call every week and get a different excuse everytime. My next step is to file a lawsuit but i just want to warn people to stay away from this company!!

User's recommendation: Stay away from this company.

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ID
#3936024 Review #3936024 is a subjective opinion of poster.
Location
Phoenix, Arizona

Bad Customer service

To: Houzz Re: Your Houzz Order 1721-77**-**05-9238 Hello, Please refund my money back to my credit card. I'm very disappointed to hear that Houzz along with Amazon, Waifair, Qilt and Walmart all did the same thing to me. All of you took the same order for an item you...
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ID
#3297599 Review #3297599 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

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Verified Reviewer
New Reviewer

Damaged part, no live person help.

Houzz Store - Damaged part, no live person help.
Houzz Store - Damaged part, no live person help.
My unassembled rocking chair arrived in good packaging. However, the right rocker leg has a long, loose crack in it that can break off easily. I want a new right leg or a partial refund to fix the cracked leg. The customer service live number only has a recording that only online help is available. I tried that several times and the questions keep repeating. I'm a senior, partially blind, on fixed income in HUD housing, still in lockdown.

User's recommendation: If houzz can't help me, I say don't buy from them.

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ID
#2603462 Review #2603462 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Damaged goods
Loss
$100
Preferred solution
Price reduction

Still waiting for door latch for vanity ordered in July that was damaged in shipping

Unable to contact Houzz since Ive lost my password
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ID
#2205946 Review #2205946 is a subjective opinion of poster.
Location
Corte Madera, California
New Reviewer

Unable to return damaged LED Lighted Window Flags

On or About the first of July 2020, I received window Flags from HOUZZ that were defective and what to RETURN same for a REFUND. A reply came from HOUZZ on 07/15/20. The requested Info. was sent to HOUZZ on 07/16/20 again on 07/23/20 again 08/06/20, and NO RESPONSE? All I want is to return the flags and put the refund back on my Credit Card. Is that to much to ask for?

User's recommendation: Hope this does not happen to You.

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ID
#2108120 Review #2108120 is a subjective opinion of poster.
Loss
$49
Preferred solution
Full refund

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New Reviewer

It has been five months and I do not have my purchased order