Unprofessional Behavior and Service
I contacted The Furniture Bank in Houston, Texas to schedule a pickup donation for my aunt's furniture at her home. I talked to "Debbie" who was exceptionally rude and impatient with me; I wanted to explain my situation to her but she rudely interrupted me. She asked me if I had my list, and I had to find it, then she rudely told me to call her back. I proceeded to give her my list of items, and I did ask her if this would be a problem. She again rudely told me, "No, it wasn't, why would it be a problem?" When you talk to me like I'm a child, you're impatient and rude, and don't listen to the person donating the furniture, I think that you don't want my donation, and my time isn't valuable to you. I did talk to a supervisor and he told me he would talk to the employee. He said he didn't condone her behavior, but it sounded like a smokescreen. I understand that they have a rigid schedule, and this woman has been with this organization a long time. That doesn't give her the right to treat me like a dog. I am taking time out of my schedule to drive across town to donate a house of furniture to people who think they are doing me a huge favor. I am doing my best to help my elderly family who aren't physically able to do it. If they treated me this way, I shudder to think how they would treat an elderly woman attempting to donate furniture. Think twice before you call them; I highly doubt if I would use them again.
Companies Similar to Houston Furniture Bank
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.