Houston Furniture Bank
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Houston, Texas
Unprofessional Behavior and Service
I contacted The Furniture Bank in Houston, Texas to schedule a pickup donation for my aunt's furniture at her home. I talked to "Debbie" who was exceptionally rude and impatient with me; I wanted to explain my situation to her but she rudely interrupted me.
She asked me if I had my list, and I had to find it, then she rudely told me to call her back. I proceeded to give her my list of items, and I did ask her if this would be a problem. She again rudely told me, "No, it wasn't, why would it be a problem?" When you talk to me like I'm a child, you're impatient and rude, and don't listen to the person donating the furniture, I think that you don't want my donation, and my time isn't valuable to you. I did talk to a supervisor and he told me he would talk to the employee.
He said he didn't condone her behavior, but it sounded like a smokescreen. I understand that they have a rigid schedule, and this woman has been with this organization a long time. That doesn't give her the right to treat me like a dog. I am taking time out of my schedule to drive across town to donate a house of furniture to people who think they are doing me a huge favor.
I am doing my best to help my elderly family who aren't physically able to do it.
If they treated me this way, I shudder to think how they would treat an elderly woman attempting to donate furniture. Think twice before you call them; I highly doubt if I would use them again.
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