Linda A Ezs

Poor customer service and lack of respect

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If I could give this place 0 stars I would. No bride should be going into this place and having the whole getting married experience snatched away by them.

They DO NOT care about their customers. The manager Joanne and the seamstress are horrible! First, they like to give you an attitude for mistakes they make. I paid $600 for the seamstress to alter my dress and she did half the job they promised me.

When I went to pick up my dress at the final fitting the seamstress gave me my dress all undone with the zipper down, straps off the hangers, all bunch up from the bottom and in a plastic bag. I could not believe how she presented my dress to Me. But again, she had an attitude when I questioned her. Second, they ordered the incorrect dress for one of my bridesmaids and at first they wanted to refund her so she can go elsewhere.

A mistake they made and they could have cared less. They agreed to make the dress after I continuously pressed them on fixing their mistake. They stated they were going to order the material and make it. Well the seamstress waited until July 4th to make it knowing we were flying out for the wedding July 6th.

When my bridesmaid went to pick up the dress it was way too big even though they had her measurements. It was so unfair to her and to myself that she got a horrible dress with the seams popping out of everywhere. She literally had to hold the dress up with safety pins the day of the wedding. It was a destination wedding and we had no additional time to go elsewhere to get it fixed.

Please ladies, avoid this place at all costs. I regret not reading reviews before I stepped foot into this place. Go elsewhere where they value you as a customer and make this once in a lifetime experience a beautiful thing.

This place is not it! #boycotthouseofbrides in Orland Park

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Loss:
$3800
Cons:
  • Lack of responsibility
  • Lack of character
  • No business ethic

Preferred solution: Full refund

User's recommendation: DO NOT SHOP HERE

Meghan Gon
map-marker Orland, Illinois

Wonderful Experience

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I visited House of Brides Couture in Orland Park and worked with Brandi. She was great, very helpful and really listened to the type of dress I wanted. She looked through the dresses with me and pulled great options. I chose my gown and Brandi gave my party and I champagne to toast at the end of the appointment! I have recommended her to all my friends and family!
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Pros:
  • Service and assistance
Reason of review:
Good customer service

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